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LA is getting too expensive. I had to put my 2 bedroom home into storage and get out of town for a while. I used guys from in front of uhaul. My mistake. They broke several of my prized processions. Irreplaceable antiques.
Friends told me about North Star and helped me get them to move from my storage unit to my new home.
They were worth every penny.
The guys were nice and very efficient. It was hot out and they had to carry heavy stuff up stairs. Not one complaint. They hustled and were really pleasant.
You would be happy to have employees like these guys.
Thank you so much.
Residential
This was a slightly bumpy ride that all turned out well in the end, thanks to truly exceptional customer service from NorthStar Movers’ headquarters.
Before I get into the details of my experience, the main takeaway here is that you should not hesitate to tell the crew manager if you’re unhappy and/or call the main office, who assured me that they take customer feedback so seriously they will even send out a new moving crew, mid-move, if you’re not thrilled with your current team.
While I wasn’t unhappy with my team (I certainly wouldn’t have swapped them out for a new crew!), I wasn’t blown away by them either. Although my movers were super nice and careful, I did have to point out things they had not yet packed — entire cupboards and drawers — and I found a few things in the house at the last minute, before they pulled away from my old address, which I managed to sneak into the back of the truck just before they closed the door.
Somehow a couple of things also went missing, I discovered as I was unpacking — nothing of great monetary value, just things with sentimental value to me. Once I discovered the missing items a few days later and called them, NorthStar managed to track down my misplaced garden statue, which had been left on the truck, and generously compensated me for the other two missing things: a winter coat and a back massager.
I told them at that time, while I had someone from customer service on the phone, that I had been unimpressed by the general “hustle” of the team, which wasn’t as drill-sergeant-ready as some crews I’ve used in the past, who have a super clear system and assembly line-esque matrix in place. I also mentioned that I felt the crew did a somewhat illogical packing job, in places, which I discovered as I was unpacking. For example, the components of a stand mixer from the kitchen was somehow packed in two (or maybe three) different boxes. This made unpacking and putting things away pretty annoying at times.
But NorthStar also compensated me for an hour of move time, since I was unhappy with the overall speed of the move, and told me that they’re always happy to give you a “not to exceed” price or flat rate, if you call an estimator to come by before your move. That way, you never pay for the crew’s slowness — they do. This was great advice, which I will definitely use moving forward.
So, all in all, NorthStar Movers is an imperfect moving company (like all of them) that really cares, and I trust a company that takes your feedback so seriously that they do everything possible to make you happy in the end.
Before I get into the details of my experience, the main takeaway here is that you should not hesitate to tell the crew manager if you’re unhappy and/or call the main office, who assured me that they take customer feedback so seriously they will even send out a new moving crew, mid-move, if you’re not thrilled with your current team.
While I wasn’t unhappy with my team (I certainly wouldn’t have swapped them out for a new crew!), I wasn’t blown away by them either. Although my movers were super nice and careful, I did have to point out things they had not yet packed — entire cupboards and drawers — and I found a few things in the house at the last minute, before they pulled away from my old address, which I managed to sneak into the back of the truck just before they closed the door.
Somehow a couple of things also went missing, I discovered as I was unpacking — nothing of great monetary value, just things with sentimental value to me. Once I discovered the missing items a few days later and called them, NorthStar managed to track down my misplaced garden statue, which had been left on the truck, and generously compensated me for the other two missing things: a winter coat and a back massager.
I told them at that time, while I had someone from customer service on the phone, that I had been unimpressed by the general “hustle” of the team, which wasn’t as drill-sergeant-ready as some crews I’ve used in the past, who have a super clear system and assembly line-esque matrix in place. I also mentioned that I felt the crew did a somewhat illogical packing job, in places, which I discovered as I was unpacking. For example, the components of a stand mixer from the kitchen was somehow packed in two (or maybe three) different boxes. This made unpacking and putting things away pretty annoying at times.
But NorthStar also compensated me for an hour of move time, since I was unhappy with the overall speed of the move, and told me that they’re always happy to give you a “not to exceed” price or flat rate, if you call an estimator to come by before your move. That way, you never pay for the crew’s slowness — they do. This was great advice, which I will definitely use moving forward.
So, all in all, NorthStar Movers is an imperfect moving company (like all of them) that really cares, and I trust a company that takes your feedback so seriously that they do everything possible to make you happy in the end.
NorthStar Moving was extremely helpful. We had items in their storage in Southern California and wanted only a portion of the items shipped to our home in Phoenix. The team in California was very helpful and patient with us as we went through all of our pieces of furniture. Once shipped (almost immediately!), the delivery arrived in Phoenix earlier than expected, expertly packed and very well taken care of. The team was quick to unload and set up and were a pleasure to work work. I’d certainly use them again and would strongly recommend them for both storage and moving!
NorthStar Moving was extremely helpful. We had items in their storage in Southern California and wanted only a portion of the items shipped to our home in Phoenix. The team in California was very helpful and patient with us as we went through all of our pieces of furniture. Once shipped (almost immediately!), the delivery arrived in Phoenix earlier than expected, expertly packed and very well taken care of. The team was quick to unload and set up and were a pleasure to work work. I’d certainly use them again and would strongly recommend them for both storage and moving!
Very good, professional, hard-working guys! Although, a mattress boxspring leaning against the wall fell on the back of my leg and it’s swollen and scraped.
Chris, Arturo and Jorge showed up at my apartment to move me from Studio City to Simi Valley. They showed up on time. They worked hard. They were careful and they were polite.
I highly recommend them.
I highly recommend them.
AMAZING MOVERS!
We moved from Laguna Beach to Los Angeles in 9 hours, with them packing up everything in Laguna and unpacking in LA. Ricardo, William, Carlos and Esteran moved so quickly and took such good care of every item. I highly recommend them for any move! So impressed by these guys 🙂
We moved from Laguna Beach to Los Angeles in 9 hours, with them packing up everything in Laguna and unpacking in LA. Ricardo, William, Carlos and Esteran moved so quickly and took such good care of every item. I highly recommend them for any move! So impressed by these guys 🙂
Late review: I used Northstar on August 22nd, Xavier was the supervisor for my move. He called when they were on the way so I could be prepared. The crew were very diligent in quickly yet safely packing all my belongings. They were very professional and kept me informed of the progress. When we got to my new home they asked what goes where so that unpacking would be easy for me. happy to say everything arrived at my new home in a very timely manner, whole move was just under 3 hrs, and everything was intact. I do not plan to move again soon but I would definitely recommend Xavier and his team to anyone who is planning a move.
They are awesome, efficient, hard working. Fo real fo real. Dopest movers I have ever had. Trust me, Hire them.
Anyone else is a mistake.
Thanks Marco S., Chris M., David F., Northstar.
Anyone else is a mistake.
Thanks Marco S., Chris M., David F., Northstar.
It seemed too good to be true but it was not. 5 guys packed my entire house, moved it, and partially unpacked it into my new house all in one day and for significantly less than the not-to-exceed price I was quoted. Piano, large furniture, 75 pieces of fine china, all unscathed. I can’t believe I ever moved on my own before.