Residential
Matt & Jennifer Shapo
Los Angeles, CA
The customer service for NorthStar is great! Get Stefy if you can – she coordinated both of my moves (I made sure to ask for her again), and is easy to work with and makes the process a lot less stressful.
My one complaint would be that the movers arrived at the end of the starting window and things moved slower than I expected, which resulted in us hitting some rush hour traffic on a Friday.
But besides that everything was smooth and all the silly moving policy shenanigans that my move-out building required were expertly handled by Stefy.
33 minutes.
That’s how long it took for NorthStar’s 3 man crew to unload every damn thing I own from two moving crates, bring them up multiple flights of stairs, put them in designated areas of my apartment, assemble my bed, set up my TV, and have me sign all the appropriate paperwork.
33 MINUTES.
My whole life. Unfolding before my eyes in the same time it takes to watch an episode of The Bernie Mac show and go to the bathroom. It’s a little humbling, but a good sign considering my general hoarder tendencies.
An impressive feat it was, and it came at an even more impressive price thanks to a handy Yelp Deal they advertise where you pay $60 for $150 worth of service. Def get on that if you decide to go with NorthStar (and you should).
I was told there was a minimum amount of time that you pay for (2 hours, I think) and that 30 minutes of that time goes to account for their travel time to your place. In following those rules, I *should* have been charged more money (at least $120 more), but the super cool moving dudes didn’t see it that way (plus, I tipped them REALLY well), so they basically left it on a high note saying that the way things worked out, they should actually owe me money.
I guess not owning anything of value or quality finally came in handy since the nicest furniture I own is a cat tree followed by everything else made of particle board, which is pretty easy to move, if you’re a burly moving dude (apparently).
Setting up my move with Northstar (Lynn was my very helpful NorthStar agent) was easy peasy and I got lucky in being able to do it on less that 24-hours notice. The guys came right on time (like, they were supposed to arrive between 3:30 and 4:30 and they were there at 3:29) and were pros to every extent, including parking their MASSIVE truck on one the steepest hills I’ve ever seen. No joke, it was borderline jackknife situation.
The day after my move, Lynn from NorthStar called to make sure everything had gone well, and said my 3 moving men had asked her send some extra thanks my way for my generous tip, which was really nice to hear. I’d use NorthStar again in a heartbeat.
Excellent speedy and professional service – the guys turned up on time, packed quickly but without using too many materials and the unpack was also very fast. thanks Chase, Kenny and Saul!
Fantastic company, best moving experience EVER. Excellent service, good value. I’ll never move again without pro service.
Moved from Santa Clara to San Mateo and theses guys were pretty good getting everything to its destination in one piece. Had the crew of Nemer, Carlos, Rick and Rodolfo. And they were very professional. I also used green boxes so it made the move very quick and easy. Definitely recommend
Northstar Moving Company was a great move experience. Chase, Alex and Leor were all great. They worked very hard and made everything transition smoothly. Highly recommend their awesome services!