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Richard and his crew arrived promptly and worked very hard. They were careful with our furnishings. They provided wardrobes which made our move a lot easier. The price was very reasonable.
Residential
NorthStar just completed a move for us and it was an excellent experience. My daughter was moving across the country to go to grad school, so she took an apartment full of furniture (sofa, bedroom set, desk, bookcases, dining room), plus over 40 boxes (kitchen stuff, books, cleaning supplies, food staples, appliances and framed artwork).
It was a substantial move and I approached it with more than a little anxiety. I did research on moving companies and found that the reported problems were frightening (damage, shipments held hostage, etc.). I put the move out to bid and found NorthStar was not the lowest but was very competitive and had by far the best reviews and recommendations, and as I worked with them, I saw that they earned their excellent reviews, from start to finish. Here’s our experience:
Estimated Cost: They gave me an estimate, based on the inventory I provided them, with easy to understand calculation of their pricing. Everything is based on weight, not the number of boxes or the amount of time it takes to load or unload, which was different from the local moves I’d done in the past. This meant that the cost was very reasonable, even for a 3,000 mile move. Samantha was our rep and she was very helpful in explaining everything, so no surprises.
Pick-Up: Erik, Melvin and two others (apologies for not getting the names) did an amazing job of wrapping furniture and loading everything and were extremely friendly and helpful. I was a careful packer but had them pack a lamp in their special boxes and was glad I did. I also purchased a dozen blankets in advance, which saved some money and they used all of them plus a few of theirs. The cost for their packing materials was less than I could get on my own. They did a careful inventory and then gave me an updated estimate.
Actual Cost: After the shipment was picked up, it was weighed, item by item, to get an actual cost. We ended up shipping significantly more than originally anticipated (not uncommon) our revised bid reflected that. Our final cost was actually less than the revised bid. Happy surprise.
Move Updates: We signed a contract based on an actual pick-up date and a window for delivery. I was nervous not knowing the actual delivery date, but Illyas, our dispatcher, provided ongoing updates and we were able to plan accordingly. We got preliminary schedule after the shipment was weighed, along the route, 24 hours in advance and 1 hour in advance. We were so grateful they got everything there within the delivery window, before my daughter started classes.
Delivery: The two people who delivered could not have been nicer. They placed furniture, assembling the bedroom set, attaching the mirror to the dresser, etc., and placed the TV and printer where they needed to go, which would have been hard for my daughter to do on her own. All boxes marked fragile were in perfect shape. Boxes not marked fragile were treated a little more roughly, but everything arrived in good shape and all boxes were intact.
Follow-Up: Both the day of delivery and after having a chance to unpack, NorthStar called to make sure everything was fine. We found a damaged lamp shade and they were great about compensating us for that (Ram was especially helpful). They have a form they emailed us and it was easy. Given the move (2,500 pounds over 3,000 miles), I was delighted that this was the only problem and they resolved it beautifully.
I wholeheartedly recommend NorthStar. It’s scary to move long distance and they made it as easy as possible.
I recommend that you check out the California PUC and Better Business Bureau for reports on movers. Here are those URL’s:
California PUC: https://delaps1.cpuc.ca.…
Better Business Bureau: http://bbb.org
It was a substantial move and I approached it with more than a little anxiety. I did research on moving companies and found that the reported problems were frightening (damage, shipments held hostage, etc.). I put the move out to bid and found NorthStar was not the lowest but was very competitive and had by far the best reviews and recommendations, and as I worked with them, I saw that they earned their excellent reviews, from start to finish. Here’s our experience:
Estimated Cost: They gave me an estimate, based on the inventory I provided them, with easy to understand calculation of their pricing. Everything is based on weight, not the number of boxes or the amount of time it takes to load or unload, which was different from the local moves I’d done in the past. This meant that the cost was very reasonable, even for a 3,000 mile move. Samantha was our rep and she was very helpful in explaining everything, so no surprises.
Pick-Up: Erik, Melvin and two others (apologies for not getting the names) did an amazing job of wrapping furniture and loading everything and were extremely friendly and helpful. I was a careful packer but had them pack a lamp in their special boxes and was glad I did. I also purchased a dozen blankets in advance, which saved some money and they used all of them plus a few of theirs. The cost for their packing materials was less than I could get on my own. They did a careful inventory and then gave me an updated estimate.
Actual Cost: After the shipment was picked up, it was weighed, item by item, to get an actual cost. We ended up shipping significantly more than originally anticipated (not uncommon) our revised bid reflected that. Our final cost was actually less than the revised bid. Happy surprise.
Move Updates: We signed a contract based on an actual pick-up date and a window for delivery. I was nervous not knowing the actual delivery date, but Illyas, our dispatcher, provided ongoing updates and we were able to plan accordingly. We got preliminary schedule after the shipment was weighed, along the route, 24 hours in advance and 1 hour in advance. We were so grateful they got everything there within the delivery window, before my daughter started classes.
Delivery: The two people who delivered could not have been nicer. They placed furniture, assembling the bedroom set, attaching the mirror to the dresser, etc., and placed the TV and printer where they needed to go, which would have been hard for my daughter to do on her own. All boxes marked fragile were in perfect shape. Boxes not marked fragile were treated a little more roughly, but everything arrived in good shape and all boxes were intact.
Follow-Up: Both the day of delivery and after having a chance to unpack, NorthStar called to make sure everything was fine. We found a damaged lamp shade and they were great about compensating us for that (Ram was especially helpful). They have a form they emailed us and it was easy. Given the move (2,500 pounds over 3,000 miles), I was delighted that this was the only problem and they resolved it beautifully.
I wholeheartedly recommend NorthStar. It’s scary to move long distance and they made it as easy as possible.
I recommend that you check out the California PUC and Better Business Bureau for reports on movers. Here are those URL’s:
California PUC: https://delaps1.cpuc.ca.…
Better Business Bureau: http://bbb.org
These guys are GREAT! My move was from El Segundo to Highland Park. From the start, the people I spoke with on the phone were polite and extremely courteous. They were very efficient in scheduling the move, and followed through on everything.
The day of the move I was a little anxious, just because of the usual moving-day jitters. The crew showed up slightly early and were very cool–I felt at ease instantly. They were careful with everything(and I have a sound isolation booth that weighs almost a 1000 lbs…). They were expedient in getting to the new apartment, and loaded everything quickly, efficiently and carefully. Everything was done in just over 2 hours.
When it came to the bill, they actually charged for time, not weight(which usually is what does me in, the weight). They also gave a Yelp discount too! All in all, it was a mere fraction of what I was expecting to spend. I gave them a generous tip for their efforts.
Overall, use these guys. They are a diamond in the rough as far as moving companies go! Hooray!
The day of the move I was a little anxious, just because of the usual moving-day jitters. The crew showed up slightly early and were very cool–I felt at ease instantly. They were careful with everything(and I have a sound isolation booth that weighs almost a 1000 lbs…). They were expedient in getting to the new apartment, and loaded everything quickly, efficiently and carefully. Everything was done in just over 2 hours.
When it came to the bill, they actually charged for time, not weight(which usually is what does me in, the weight). They also gave a Yelp discount too! All in all, it was a mere fraction of what I was expecting to spend. I gave them a generous tip for their efforts.
Overall, use these guys. They are a diamond in the rough as far as moving companies go! Hooray!
Richard and his crew arrived promptly and worked very hard. They were careful with our furnishings. They provided wardrobes which made our move a lot easier.
Moving always sucks, but Northstar made the task as painless as it can get. My move had to be made on short notice, and when I called I was able to get an appointment for 2 days later. I talked to Samantha, who was really nice, and I was impressed by the professionalism of the company. I got a confirmation email for my time slot which was very clear in outlining their rates and policies and the fact that I would be getting a 5% discount on the service. It’s always good to get that sort of thing in writing.
The team (Alex, Adolfo, Jorge) arrived right on time and were also super nice. They worked very quickly to get everything over to my new place before my move-in time slot was up (I was moving into a high rise building). Nothing broke, and all of my things were handled with care. I am so,so grateful to them for making the move bearable. I really hope I won’t have to move again for a long time, but when I do I will call Northstar again for sure.
The team (Alex, Adolfo, Jorge) arrived right on time and were also super nice. They worked very quickly to get everything over to my new place before my move-in time slot was up (I was moving into a high rise building). Nothing broke, and all of my things were handled with care. I am so,so grateful to them for making the move bearable. I really hope I won’t have to move again for a long time, but when I do I will call Northstar again for sure.
I recently moved homes locally in Tarzana and had a wonderful experience using NorthStar Moving. The people at the office made it easy to schedule and plan my move, and they really helped me prepare for every detail in the moving process. From parking, packing, traffic, to delivery and set-up, NorthStar Moving allayed all of my stress. When the movers arrived to our home they had big smiles and were ready to work. I was so impressed to see them lift every item carefully over stairs, around walls, and through the doorways. They cared more about the items and my home than I did! Not to mention they worked fast! The crew at my home was so friendly, courteous, and ready to lend a hand. Arriving at new place, the crew unloaded and patiently moved my furniture around for me until I knew where I wanted things to go.
I even got a call from the office making sure everything went well. This moving company has excellent customer service. From the office team to the movers in my home, everyone had same attention to detail and care for my move. I can’t recommend this moving company enough. If you are moving in Los Angeles, or anywhere, and want an easy stress free move, NorthStar Moving has the right team for you!
I even got a call from the office making sure everything went well. This moving company has excellent customer service. From the office team to the movers in my home, everyone had same attention to detail and care for my move. I can’t recommend this moving company enough. If you are moving in Los Angeles, or anywhere, and want an easy stress free move, NorthStar Moving has the right team for you!
I recently moved homes locally in Tarzana and had a wonderful experience using NorthStar Moving. The people at the office made it easy to schedule and plan my move, and they really helped me prepare for every detail in the moving process. From parking, packing, traffic, to delivery and set-up, NorthStar Moving allayed all of my stress. When the movers arrived to our home they had big smiles and were ready to work. I was so impressed to see them lift every item carefully over stairs, around walls, and through the doorways. They cared more about the items and my home than I did! Not to mention they worked fast! The crew at my home was so friendly, courteous, and ready to lend a hand. Arriving at new place, the crew unloaded and patiently moved my furniture around for me until I knew where I wanted things to go.
I even got a call from the office making sure everything went well. This moving company has excellent customer service. From the office team to the movers in my home, everyone had same attention to detail and care for my move. I can’t recommend this moving company enough. If you are moving in Los Angeles, or anywhere, and want an easy stress free move, NorthStar Moving has the right team for you!
I even got a call from the office making sure everything went well. This moving company has excellent customer service. From the office team to the movers in my home, everyone had same attention to detail and care for my move. I can’t recommend this moving company enough. If you are moving in Los Angeles, or anywhere, and want an easy stress free move, NorthStar Moving has the right team for you!
I used NorthStar Moving to assist me move from a 1 bedroom apartment in West Los Angeles to Santa Ana. I called several places prior to NorthStar and received a great estimate from Wendy. I told Wendy that I saw their reviews on Yelp and she gave me a 5% discount in the quote. I originally scheduled the move for the 25th of August but needed to change the date to the 19th. Their office accommodated my request to modify the date without any hassles and called me 24 hours prior to the newmove date to confirm.
The arrival time window I was given was between 8 am and 10 am. The movers arrived at 9 am and took almost 3 hours to pack up furniture and some boxes……probably because I asked them to wrap the furniture extra securely since it would be sitting in storage for awhile and not unpacked right away.
The moving crew – Aldolfo F., Alejandro, and Venancio – were polite and professional. They took great care with a new plasma TV and TV console to ensure that it was packed securely.
All in all, the furniture packing up portion took longer than I expected with 3 guys, but the moving crew made good time on the horrible 405 freeway and moved everything into storage within a half hour of arrival.
I would recommend NorthStar moving and use them again for a local move.
The arrival time window I was given was between 8 am and 10 am. The movers arrived at 9 am and took almost 3 hours to pack up furniture and some boxes……probably because I asked them to wrap the furniture extra securely since it would be sitting in storage for awhile and not unpacked right away.
The moving crew – Aldolfo F., Alejandro, and Venancio – were polite and professional. They took great care with a new plasma TV and TV console to ensure that it was packed securely.
All in all, the furniture packing up portion took longer than I expected with 3 guys, but the moving crew made good time on the horrible 405 freeway and moved everything into storage within a half hour of arrival.
I would recommend NorthStar moving and use them again for a local move.
I was looking for a company for a local move of my one bedroom apartment. Several friends had referred me to NorthStar and when I called them for an estimate, they sent out a person the next day to do an inventory and give me an estimate. They said their quote would not exceed the estimate of 7.5 hours of work. I was told the men would arrive between 8-10am AND they showed up exactly at 8am. For the next 6 hours they worked non-stop (not even taking a bathroom break) and because they finished under the 7.5 hour estimate, the final price was several hundred dollars lower. Nothing was broken or damaged even though I had a lot of glass furniture and large paintings. I would gladly use them again.
This company moved my residential location and the movers were so thorough and polite during the entire move. They arrived well before the start time, were prepared and worked efficiently together. After the move was completed, I felt so good about their service that I decided to call the office to make Ted aware how AWESOME these guys were!