We strongly recommend Ram Katalan and his NorthStar Moving team for the BBB Torch Award. While their ongoing, day-to-day service alone has earned our recommendation, it has been their help during the ongoing wild fire crisis in the region that has truly demonstrated their character and their commitment to helping their San Fernando Valley neighbors. We began working with NorthStar in June 2007 when we shut down one of our warehouses and needed additional capacity. As a manufacturer, we have frequent last-minute changes to production schedules that require our raw material warehouses to be fast and flexible to ensure our production lines keep running. Ram has proven that- even though he is new to the business of serving manufacturers like us – that he can provide urgent turnarounds in just hours, at all hours, when other providers take days. When the wild fires began threatening our finished goods distribution center in Valencia on Monday, October 22nd, we began an urgent exercise to protect key finished products before it became too late to save them. Within an hour of our phone call, Ram had reconfigured and secured adequate warehouse space to receive our evacuated finished goods – as a contingency plan – with no strings attached. He put his team on alert that they would be required to work around the clock if necessary to support our emergency plan. He also installed an inventory tracking system specially designed to handle the unique tracking needs of our finished goods. Ram helped us rescue 10 truckloads of critical material that day by going above and beyond the expectations of a typical service provider. We now consider the NorthStar team as not just another service provider, but a true partner in supporting the success and growth of our business. Please give strong consideration to Ram and his team for the honor of receiving the BBB Torch Award.
Manager, Warehousing and Distribution
NorthStar and Ram Katalan specifically have provided my company with excellence service and become a valued business partner for Munchkin. Their responsiveness and ability to handle our business with no lead time, and to accommodate the critical issues of storing and shipping product for us (with little to no training or prior experience in handling our type of product) was really remarkable. They delivered against their commitment for quality, service and cost and demonstrated their desire to truly partner with Munchkin.
Their partnership in helping us grow our business, is a good example of building relationships that increase productivity and provide employment opportunities in both of our communities, and makes us both a stronger participant in the economic development of the surrounding communities.
We have done limited business to-date, but based on their performance in this critical situation for us, and the professionalism, flexibility and customer service orientation they have demonstrated, I know we will be doing more business together as the opportunities arise.
I am looking forward to continuing our profitable and successful businesses together, and hope you also deem him worthy of this prestigious award.
Director of Operations