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We set up a local move through Ana Coy. Ana was extremely helpful by explaining all charges in great detail. This is the second time Ana helped us with a move and highly recommend speaking directly to her for your moving needs!
Testimonials
Erick and his crew were careful, efficient, and courteous throughout our move. They made the process simple as can be. Ask for him by name.
I have used them on 2 separate occasions and had great experiences each time. They are reasonably priced and they really go above and beyond, helping you with any extra moving issues and staying later than expected just to get things done right. I had a sofa bed that literally would not fit through the doorway of the room I intended to put it in. The poor guys tried for a good half hour in every angle and it just wouldn’t budge. I was ready to forget the sofa bed all together and see if they could haul it out to the curb for the taking. Just before they were getting ready to leave, 1 of the guys had an idea of how to try it 1 last time. It worked and they fit it (still don’t know how they pulled it off)!! I really appreciate them not giving up!
The movers and the customer service reps over the phone are all super friendly. Would definitely recommend this moving company to anyone!
The movers and the customer service reps over the phone are all super friendly. Would definitely recommend this moving company to anyone!
This review is for the customer service I got while booking my move. I spoke with Ana Coy, who was incredibly friendly, polite and efficient. She gave me confidence in my choice of movers with Northstar.
I will update the review after the actual move to review that portion!
I will update the review after the actual move to review that portion!
Alma it was a pleasure to deal with and very professional and efficient. Thank you, Alma!!
I spoke with Alma Lopez to get a quote and book my move. She was unbelievably helpful and kind. I have never booked movers before, but she made me feel at ease. She answered all my questions and has already made my move feel easier! Thank you so much Alma!
Northstar was amazing! All of our furniture and valuable items were delivered in fantastic shape. The movers were very careful, precise, and considerate. We’re really glad we decided to have them help us with our move.
We moved a whole three blocks and the experience couldn’t have been better! Although our move was only three blocks, we moved from loft to loft downtown los Angeles, so the movers went from floor 13 down the elevators into the truck, then out of the truck up to the 9th floor and down the hall to our new home. Chris M., Carlos C and Jario G. were professional and courteous even when they had to carry our couch down 13 flights! Thanks guys. This is the third time using Northstar since Feb 2012 and though I love their service, hope we don’t have to use them anytime soon…but I whole heartedly recommend this company for your next move!
I recently moved with NorthStar Moving and the move was really good. It was a long drive from Milpitas to San Francisco, but the movers did a a really good job. They were able to accommodate me last minute. I was satisfied with the work 🙂
Anna (or was it Alma…?) answered my call. She was very friendly and answered all my questions! She put me on hold for a few seconds when she pulled out the schedule sheets….the wait time was almost nothing! It told me that she knew what she was doing (and was good at what she does!). I just booked my move (she was very patient with my last-minute request…which I really appreciated) and ready to move!
Great company. Spoke with Alma who answered all my questions and helped me choose the best way to go about my move. Thanks for all the help!
Jeff G
Jeff G
I’ve now moved twice with this company. Both times were as flawless as you could except a stressful moving day to be. Where’s the recommend-to-everyone button?
Erik, Isael, Carlos, Rodolfo, and Ray helped us move heavy furniture up three flights of San Francisco stairs. Everything looks fantastic and they were happy to help us get everything situated before heading out. Very pleased! A few tips:
* There’s a coupon on Angie’s List to get a $100 off
* If you pay in cash, they also give a 3% discount
* If you want to bring your own packing material, make sure you ask what type of packing tape they’d prefer. We bought lots of tape beforehand but were surprised when they said that our tape wasn’t strong enough (which was probably true). If we’d known in advance, we would have bought their preferred type though.
* If you bring your own boxes, make sure they use your boxes. Even after we discussed that we had bought 20-30 boxes, they still used their boxes. It was an honest oversight and they ended up waiving the box fee but if I’d known that could be an issue, I would have watched from which pile they were picking up boxes.
* I should have brushed up on my Spanish. Knowing phrases like, “Over there please,” “upstairs,” “downstairs” would have come in handy. It wasn’t at all necessary but it would have been polite on my end.
I’ve worked with lots of services and these guys were great! Would definitely work with them again.
* There’s a coupon on Angie’s List to get a $100 off
* If you pay in cash, they also give a 3% discount
* If you want to bring your own packing material, make sure you ask what type of packing tape they’d prefer. We bought lots of tape beforehand but were surprised when they said that our tape wasn’t strong enough (which was probably true). If we’d known in advance, we would have bought their preferred type though.
* If you bring your own boxes, make sure they use your boxes. Even after we discussed that we had bought 20-30 boxes, they still used their boxes. It was an honest oversight and they ended up waiving the box fee but if I’d known that could be an issue, I would have watched from which pile they were picking up boxes.
* I should have brushed up on my Spanish. Knowing phrases like, “Over there please,” “upstairs,” “downstairs” would have come in handy. It wasn’t at all necessary but it would have been polite on my end.
I’ve worked with lots of services and these guys were great! Would definitely work with them again.
These guys are amazing. Quote was accurate, no nickle and diming later. Explained all the charges and were clear how I could save money…. didn’t try to oversell extra insurance. I got 2 other quotes (from 1 small and 1 large company) and these guys beat them both by $800.
The guys who picked up were on time… very professional, clean, and worked their asses off taking apart all my furniture (and we have a lot), carrying down 3 flights of stairs – fast and cheerfully.
Excellent customer service. We needed extra fast delivery…. infant was going ballistic about being in an empty new apartment. Cesar bent over backwards to beat their original est delivery date.
I cannot recommend these guys enough.
The guys who picked up were on time… very professional, clean, and worked their asses off taking apart all my furniture (and we have a lot), carrying down 3 flights of stairs – fast and cheerfully.
Excellent customer service. We needed extra fast delivery…. infant was going ballistic about being in an empty new apartment. Cesar bent over backwards to beat their original est delivery date.
I cannot recommend these guys enough.
I called and spoke to Carrissa who was great at helping me get my move booked and explained everything to me as clearly as possible. I now have my move booked for the end of the month and it’s been quick and painless so far thanks to the top notch customer service. Will add more once the move is complete, but so far it’s been a 5-star experience.
Erick, Noe, and Carlos are a great team. They were punctual, polite and really helpful in making our move very easy. Easy to understand all of the steps involved in the Kobe due to the transparent cost structure.
I booked a move for both myself (apartment) and for my boss (large storage vaults), with Alma and Lynn, respectively. Both were extremely helpful, courteous, and went out of their ways to make sure that things were ready to go prior to the move dates.
Randy and his team moved us into the new apartment, and handled everything carefully and quickly (including a piano). I would certainly recommend them to anyone I know that is moving in the future, and would use them again myself.
Don’t forget to purchase the NorthStar coupon on Yelp ($50 for $125)
Randy and his team moved us into the new apartment, and handled everything carefully and quickly (including a piano). I would certainly recommend them to anyone I know that is moving in the future, and would use them again myself.
Don’t forget to purchase the NorthStar coupon on Yelp ($50 for $125)
Move could not have gone easier. Movers showed up right on time and worked fast. Setting up an appointment was also super easy. Thanks!!
I love this company. I’ve used NorthStar for four prior moves and referred a bunch of friends to them too, all of who became repeat customers. Lynn has worked with me a number of times and she makes it easy to arrange everything while looking for discounts wherever she can offer them. The movers are always professional and take good care of my stuff. I don’t even think about using anyone else.
Seriously glad I went with these guys for moving because they were efficient and clever in getting my furniture through narrow halls and doors. Thanks for the great service.
So far very happy with my experience with NorthStar. Spoke to a very pleasant young lady named Alma whom answered all of my questions and concerns. She was extremely professional and friendly and promptly scheduled my move with no hassle. Thanks Alma!!
I just booked my move with Ana, who was really friendly and helpful. She notified me of all of the policies and made me feel at ease. I used North Star for my last move and didn’t hesitate at all when deciding who to use in this one.
Thanks, Ana!
Thanks, Ana!
My Husband and I just moved and decided for the first time to use a moving company. The people at North Star came out to our old House and gave me a quote and answered all my questions. ( it was great ) I felt prepared for my move and a lot more relaxed about it. It took our movers half the time that our quote said it would take. I could not have been any happier with the movers and the price. Adrian, Augustine and Nae were our movers and they are very professional. They helped me with whatever we needed. Also explained all the pricing before they started moving and when they finished. He also told me about the coupon they had on yelp and told me to purchase it. I would def use them again.
I am really pleased with the customer service and how easy it was to schedule the move. Thank you very much.
F. Ramos
F. Ramos
Very professional customer service. Michelle was great, concise, didn’t keep me on the phone forever. Clear.