The best part – they didn’t rip me off!! It came up to be half the cost a lot of other companies quoted me. I used their yelp deal which made the cost even sweeter 🙂
Testimonials
The best part – they didn’t rip me off!! It came up to be half the cost a lot of other companies quoted me. I used their yelp deal which made the cost even sweeter 🙂
I picked Northstar based on Yelp reviews and was not disappointed. 3 guys completely packed our entire apartment — piece by piece — and moved everything across town.
They were on time — called us in advance to let us know they were on their way — and were friendly, professional and awesome to work with. Miguel in particular did a great job packing our kitchen, which had a million breakable items (glasses, plates, etc.). Nothing broke and we were incredibly happy with the quality of the packing.
What’s more, after the fact, our crummy landlord from our old building called to say that the front door of our old apartment had been damaged in the move. While not even convinced that our movers caused the damage, I called Northstar to ask if they could help me take care of it. I was initially nervous to contact them because I’m so used to companies pushing back so they don’t have to pay for damages.
This was entirely different. Wendy (from their service department) called me back immediately. The damages were paid for with absolutely no headache and I was honestly blown away by how they handled it with such professionalism and ease.
I’ve never seen a company have such high integrity and great customer service. We couldn’t have been happier with Northstar and are so thankful that we chose them. We’ll be coming back!!
Best move! The crew Jadiel, Chris, Jose and Juan were great and super fast. They arrived on time and finished ahead of schedule. Friendly courteous. I would highly recommend them! Thanks!
Customer service was great. They really took care of my stuff and made sure nothing was damaged during the transport. Good deal on Yelp. Beatriz, Robert Q., Jesse L., and Jiame G. were attentive, efficient and professional!
These guys are the best. Second time using northstar and would use them again in a heart beat. The were very professional and didn’t break a thing. Francisco, Chris, David and Luis all did an exceptional job. Thank you guys.
For the fourth time in 2 years, North Star Movers came through for me. This morning’s team John Henry Wilson III, Factor and Oscar arrived early, moved carefully and finished the job quickly! They were super nice too. Before move day, Lynn worked with me and her supervisor to accommodate my tight time window. North Star is my go to moving company. I’ve already recommended them to others and will continue to do so.
Thanks for your great customer service – still a fine art.
Excellent movers: Doron, Sushi, and Jonathan were very professional, prompt, helpful, and efficient. Loved their willing attitudes; they were a pleasure to deal with. They made this moving experience a very positive one. Highly recommend this company; their follow-up and communication with their clients is amazing. Would definitely use them again!!
I had a couple of minor issues on the day of the move but they got sorted out. Moving is pretty stressful so it was great that I could just hand the stuff off to someone else and have them get it to the next place.
One really neat service that they provide is clothes boxes with hanging bars. That was one of the reasons I picked them. That way I didn’t have to move anything myself, I just packed everything up and handed it off to the moving team.
Everything went well. Movers were pleasant and professional. Price was reasonable and it was nice to have a yelp deal. Very responsive to your needs and prompt.
On the back end, Alex Ramirez was attentive in coordinating everything with the office. Additionally, after the move he followed up with a billing question promptly. Would have them move me any day.
Thanks NorthStar, especially Javier and Alex, for making everything stress free and easy!
It was tough to find a good moving company. I compared reviews from both Yelp and Angies List. I got quotes from several companies but NorthStar stood out the best in terms of pricing and reviews. I worked with Alex R. who was their on-site estimator. He’ll meet with you and go through everything that’s moving to give you an accurate “not to exceed” quote. He was great! Very knowledgeable and professional.
A few days before the move, I received a reminder call from their main office in LA.
The 4 movers arrived 10 minutes early in a huge truck and were ready to go. You let them know what items you want wrapped in blankets (you just pay extra for the rolls of tape used). You should also factor in the time they spend wrapping up something versus moving boxes. It’s worth it for fragile items or furniture that can get scratched.
If you buy external moving insurance (HIGHLY recommended), you also let the foreman know what items those are. I would also HIGHLY recommend taking detailed pictures of those items as well as verifying with the foreman that the items work (for example, turn on the tv before / after they move it).
The movers were professional and quick. They provided free wardrobe boxes. I made sure I had some cold bottled water for them.
When they arrive at your destination and before they unload, they estimate the amount of time it will take to unload and will require you to pay first (they will refund the difference if it takes less time than estimated). Per state law, they’ll take the driving time and double it to cover the transportation costs. Don’t be surprised if it’s a little longer than expected. For me, I can drive from point A to B in about 17 minutes. But with the truck it took them about 30 minutes. They followed me to the destination and drove extra carefully, which meant a little slower. That’s OK with me! I’d rather then arrive safely than to have my belongings damaged in an accident.
Customer service was great. Besides Alex R., I worked with Stefy N. and I think Wendy.
I would definitely use them again if I ever moved! Don’t forget to buy the Yelp offer and to tip your movers!
As a second time customer to NorthStar, I was thoroughly impressed with speed, care, and attention I received from John, Randy, and Will. I absolutely hate moving, but these guys made it so easy.