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I’ve moved around a lot and dealt with many moving companies and this was by far the most pleasant experience. Kat over at the office was great, and the guys who packed and transported my belongings were quick and conscientious. I’ll be using them again for sure.
Testimonials
Very nice people from beginning to end. The movers (team of three) were great. They were moving a little slow in the morning, but picked it back up toward the end. I would suggest packing all of your belongings before they get there, unless you’re looking/willing to pay for more time and materials. We packed and they did our 450sqft apartment in about 2 hours. They delivered, unpacked and reassembled all of our stuff in about 1 hour.
OK… paying $60 to Yelp gets you a $150 credit with them… +1 star for saving me $90!
4 more stars are given for great customer service, from initial contact, to follow-up, to confirmation a day or so before the move, to the move itself and to follow the day after. I couldn’t imagine a more helpful, courteous experience.
They saw the size of my move (a FULL 30′ truck) and sent 4 guys + the truck for my move. The guys were almost jogging back and forth from the house to the truck.
They were very thorough in explaining the anticipated charges (to avoid surprises) and respected my time.
If I move in the SF area again, I know that I’ll call them first.
Thank you, Yelp, for finding me this great company.
4 more stars are given for great customer service, from initial contact, to follow-up, to confirmation a day or so before the move, to the move itself and to follow the day after. I couldn’t imagine a more helpful, courteous experience.
They saw the size of my move (a FULL 30′ truck) and sent 4 guys + the truck for my move. The guys were almost jogging back and forth from the house to the truck.
They were very thorough in explaining the anticipated charges (to avoid surprises) and respected my time.
If I move in the SF area again, I know that I’ll call them first.
Thank you, Yelp, for finding me this great company.
Dear Ram,
It is my pleasure to jot down a few thoughts about NorthStar Moving. As a European. based moving coordinator contracted by companies of all sizes, I specialize in scheduling large scale moves from all over the world, including Europe and the United States. I’ve seen the good, the bad, and the ugly. This particular job was a U.S. based state to state relocation of a business and its workforce with the potential to get very ugly; it was a move with many moving parts and I needed a five star moving company to handle it.
The job required the full set up of a new office and dozens of individual residential relocations, many involving high level executives in the company who required fast, expert action. Your company met and exceeded the expectations of these business people, getting the whole office moved from California to Texas with the sort of speed and competence one expects from a race car pit crew! The moving team had the new office reconnected, reassembled and ready to recommence business in record time.
Relocation isn’t just about moving items from one place to another. It’s the ability to listen to sometimes complex instructions then implement them seamlessly. It’s the desire to go the extra mile to satisfy even the most meticulous of clients. It’s having the common sense to anticipate obvious problems before they arise and take care of them. The fact that your company embodies all of these characteristics is simply remarkable.
Everyone, from the initial Client Loyalty Team, to the dispatchers who coordinated things on the ground, to the movers themselves understood exactly how a keen attention to detail and a sense of pride in your work could transform the mundane into the magnificent.
Your company understands that relocation isn’t just about transit; it’s about people. When I hire NorthStar Moving, I know that I’m hiring a team who is committed to going the distance, whatever it takes.
In the future, NorthStar Moving will be my first choice for any U.S. based relocation needs.
Yours sincerely,
Mark English
Wheels Couriers
Dublin, Ireland
I just moved from Reseda (San Fernando Valley) to Long Beach. My experience with this company was fabulous from the service I received over the phone all the way to signing the papers at the end of my move. Moving is a crappy experience for most, I think. These guys diminished a LOT of stress. Price was reasonable (purchased the Yelp deal, which knocked off $100 from my bill), and I did not feel like the movers were moving slow to rack up the bill. As a matter of fact, they moved my stuff FAST. I was anticipating the bill and time to be quite a bit because I moved quite a distance a way. Nope! Also, I had a closet full of stuff still and was only expecting to just move my big stuff (couch, bed, heavy boxes, etc.). The guys offered to let me borrow their own boxes (no extra charge-just give them back) and pack up my stuff in my closet. They saved me time and another trip back to the valley. Best experience I had with a moving company. I’ll be using them again! I recommend 100% Thank you!
They did a good job. I was happy and satisfied with the service they provided.
Excellent service. My family and I have been using NorthStar for years for all our moving needs. Their staff in the office and the people that do all the hard work are great. They’re very careful and unbelievably fast and efficient. I can’t believe my eyes every move experience we have with them. They provide the wardrobe boxes free of charge. Definitely get 3 guys if you can afford it. It’s very worth the extra cash.
This review is almost a year late, but Northstar did an excellent job helping us move into our new home. They arrived on time, did the job quickly, and helped us get fully organized in our new house before taking off. I am very happy with them and the decision to hire movers was one of the best decisions I have ever made!
Thanks to NorthStar for making a difficult long-distance move (Southern California to Oregon) pleasant and as easy as possible. Everyone from the office staff to the driver and the movers were friendly and professional. The only thing I would do differently is to buy more boxes at their Chatsworth facility — the price was good and the sizes were very useful. Thanks to everyone!
On time, friendly & careful!
I am thoroughly impressed by NorthStar. Right from the beginning, when I was searching for estimates, they responded to my emails within minutes. My replies and questions over the course of a few days, again were responded to within minutes of sending. I got phone calls and follow-up phone calls. The attention they give you is above and beyond. The estimate was reasonable and less than most other companies I contacted so I went with NorthStar.
Let me just say Agustin and his team were pretty great. The were due to show up between 8 and 10 am. I got a phone call, that they were downstairs at 8:15. Agustin came in, assessed the situation, had me sign my papers and started bringing things downstairs immediately. The guys were respectful, courteous and hard-working to say the least.
If you’re worried about oversize or heavy items, I’ll say this, I have a monster of a couch. It is impossible to move, let alone get through doors, up stairs and around corners. Those poor guys took a beating moving my couch. But they never once stopped moving, were professional and friendly. Everything got to my new place safe and sound and in a timely manner.
They did a great job and I can’t say thanks enough.
Let me just say Agustin and his team were pretty great. The were due to show up between 8 and 10 am. I got a phone call, that they were downstairs at 8:15. Agustin came in, assessed the situation, had me sign my papers and started bringing things downstairs immediately. The guys were respectful, courteous and hard-working to say the least.
If you’re worried about oversize or heavy items, I’ll say this, I have a monster of a couch. It is impossible to move, let alone get through doors, up stairs and around corners. Those poor guys took a beating moving my couch. But they never once stopped moving, were professional and friendly. Everything got to my new place safe and sound and in a timely manner.
They did a great job and I can’t say thanks enough.
I actually got quotes and researched over 10 moving companies to move me from LA to Washington DC. Although NorthStar was not the least expensive, upon checking out other reviews sometimes you “get what you paid for”….and simply picking the least expensive company is not something I wanted to chance for all of my home furnishings. The Rep who I met with was extremely professionals as were the team of four packers who showed up when they said they would and worked for four hours straight and were extremely thorough in the packing and professionalism. They gave me a 10 window for the delivery of my move but actually went coast to coast in just three days – a pleasant surprise! After unpacking everything, there was no damage and everything arrived safe and sound!
I will always use NorthStar Moving for any and all of my moves and will refer them to all of my friends and family for their moving needs!!! I cannot say enough good things for the professionalism, honesty, and follow-through with my move.NorthStar is second to none in my mind! Doug
I will always use NorthStar Moving for any and all of my moves and will refer them to all of my friends and family for their moving needs!!! I cannot say enough good things for the professionalism, honesty, and follow-through with my move.NorthStar is second to none in my mind! Doug
I used NorthStar to move from Woodland Hills to Huntington Beach 2010. The movers showed up on time, were extremely helpful and were not bothered at all by the rain. In fact, they put plastic down on all the floors of my new place to make sure we didn’t get any stains or dirt inside. That is customer service! They were super quick and the move was affordable.
I am moving again this month and will be using NorthStar. The customer service team has been great in setting up our move, on time for their price consultation and super responsive for any questions I’ve had regarding their services.
I’ll never use another moving service! Thank you NorthStar!
I am moving again this month and will be using NorthStar. The customer service team has been great in setting up our move, on time for their price consultation and super responsive for any questions I’ve had regarding their services.
I’ll never use another moving service! Thank you NorthStar!
This was only my second time using a moving company, but Northstar definitely did a way better job than the other guys. They arrived promptly, gave me a quick rundown of how the day would go, and got right to work. At times, they were moving too fast for me and I couldn’t keep up on telling them where to put stuff. Despite the complicated move (had stuff in two areas) and the long commute to the new location, they were done in record time (faster than I expected). I thought they might try to milk the time when I left them at the storage facility, but they arrived to the new location shortly after I did. Only mishap, they scratched one of my walls, but at least they knocked some of the cost off to cover for the scratch. All in all, I was very pleased and would definitely use Northstar again if I had to.
My most recent move was the 3rd time I had used NorthStar. Everything they do, from scheduling a date, to the actual move, to the follow-up were first class and completely as-expected based on my previous experiences. I won’t hesitate to use them again.
The best! I will use them over and over again!
I used NorthStar yesterday for a move within the City (SF). My movers were quick and efficient – and kind to boot. I would highly recommend them!
I’ve used Northstar for 2 moves and was even more impressed by my second experience. The actual cost of my move was significantly lower than my “not to exceed” estimate. The estimator and the moving crew were all very professional and respectful of my time, questions, and my property. I will definitely hire them again and I won’t even bother getting an estimate from another company.
Professionals at every step!
Moving and storage has been painless and even pleasant.
Moving and storage has been painless and even pleasant.
Good company with nice staff. Completely happy with their services – they informed clearly about all the prices, came on time, acted fast and accurately, listened to me and cared about the moved things. They were great.
For the statistics: local 3 miles movement, 3 men and 1 truck, 2br apartment with not much stuff took about 4 hours.
A tip – buy their deal at yelp, it saves money!
And one more tip – if paying with cash, they give you a small discount – I think it was 5% (do not remember exact number).
For the statistics: local 3 miles movement, 3 men and 1 truck, 2br apartment with not much stuff took about 4 hours.
A tip – buy their deal at yelp, it saves money!
And one more tip – if paying with cash, they give you a small discount – I think it was 5% (do not remember exact number).
Services Performed:
Estimate – Ron Cohen was the man who came to the house to give us a quote for our move (this estimate included packing supplies, the actual packing of everything, the move, estimated amount of time it would take to get everything to our new address (with a ‘no later than XX date) and the unpacking).
Packing – everything boxed and taped up; the use of blankets on furniture; numbering all the items
Storage Before the Move & the Actual Move – Everything was taken to a storage place so that they could wait to get as manymoves done as possible at once (this is protocol with moving across the country)
Unpacking – they unpacked items and cleaned up the packing supplies (they can take all the empty boxes with them or leave them – your choice)
Customer Service – (Ashley Cole and Wendy Paola) they are available and so friendly and polite (best customer service I have ever come across!!!!!)
Review:
Ron Cohen came to our house and gave us an estimate of the cost to pack everything up, move in across the country and unpack at our new place. He was on time and was only there for maybe 30-45 minutes. He said that with we would not pay and more than what was on the quote that he gave us. I scheduled the move during this estimate.
We paid the price with the insurance. We went with the insurance price because we were moving across the country and knew that our stuff would be put into storage until the movers were able to fill a semi. Seemed that there was a higher chance of things being broken or missing with that type of move.
The movers said that they would be at the house at 8 am on the day of the move. They were on time and ready to go! There were 4-5 people and they were all very polite and very professional. They used a lot of “excuse me; please; ma’am, sir” – extremely polite. Towards the end of the day, there were others movers in the area, so they came and helped out. It took almost all day to pack everything up and load it into the truck.
We were told that it would take up to 12 days for our stuff to arrive at our new address. We were hoping it would take less, but it ended up taking the full time. It’s understandable – they try to fill a semi a truck with multiple houses to save on costs. They called us a day before they were due to our house. On the day they were supposed to be there, they called to explain that they were delayed (I believe it was due to weather; an understandable reason) and we scheduled a time for the following day.
To make things easier, my husband was at the house to try to tell the movers what room the belongings went to. He couldn’t be in all the rooms at once, so the movers did put things away. This is the only part of the entire experience that I was sort of unhappy with. A full basket of clean clothes with put in a dirty closet with dirty tools in the garage; one shoe was found in the same cabinet while the other was found on a shelf on the other side of the garage (both shoes were in the same box) – there were strange things like that. I chalk this ‘organization’ to men being men! Not a real big deal.
As we got settled in, we did notice a few items that were damaged, broken and missing (carpet cleaner was broken, toy box was damaged, sheet of plexiglass was missing). The process for filing a claim for the items was very easy and not the massive headache I was expecting. I originally was speaking with Ashley Cole – an extremely kind person who actually cares about the customers. She listened to me and helped me fill out any necessary paperwork and got me in touch with Wendy Paola – who finished processing the paperwork and working on a resolution. With in a few days the claim had been processed and a check was going to be made to us in the amount of the missing items that we had claimed.
We received the check in the time that was promised. I was very happy with my overall experience with NorthStar Moving Corp. If in the future we need to move again, we will definitely be using them again. I am also recommending them to anyone I know who is moving. AMAZING service from beginning to end.
Estimate – Ron Cohen was the man who came to the house to give us a quote for our move (this estimate included packing supplies, the actual packing of everything, the move, estimated amount of time it would take to get everything to our new address (with a ‘no later than XX date) and the unpacking).
Packing – everything boxed and taped up; the use of blankets on furniture; numbering all the items
Storage Before the Move & the Actual Move – Everything was taken to a storage place so that they could wait to get as manymoves done as possible at once (this is protocol with moving across the country)
Unpacking – they unpacked items and cleaned up the packing supplies (they can take all the empty boxes with them or leave them – your choice)
Customer Service – (Ashley Cole and Wendy Paola) they are available and so friendly and polite (best customer service I have ever come across!!!!!)
Review:
Ron Cohen came to our house and gave us an estimate of the cost to pack everything up, move in across the country and unpack at our new place. He was on time and was only there for maybe 30-45 minutes. He said that with we would not pay and more than what was on the quote that he gave us. I scheduled the move during this estimate.
We paid the price with the insurance. We went with the insurance price because we were moving across the country and knew that our stuff would be put into storage until the movers were able to fill a semi. Seemed that there was a higher chance of things being broken or missing with that type of move.
The movers said that they would be at the house at 8 am on the day of the move. They were on time and ready to go! There were 4-5 people and they were all very polite and very professional. They used a lot of “excuse me; please; ma’am, sir” – extremely polite. Towards the end of the day, there were others movers in the area, so they came and helped out. It took almost all day to pack everything up and load it into the truck.
We were told that it would take up to 12 days for our stuff to arrive at our new address. We were hoping it would take less, but it ended up taking the full time. It’s understandable – they try to fill a semi a truck with multiple houses to save on costs. They called us a day before they were due to our house. On the day they were supposed to be there, they called to explain that they were delayed (I believe it was due to weather; an understandable reason) and we scheduled a time for the following day.
To make things easier, my husband was at the house to try to tell the movers what room the belongings went to. He couldn’t be in all the rooms at once, so the movers did put things away. This is the only part of the entire experience that I was sort of unhappy with. A full basket of clean clothes with put in a dirty closet with dirty tools in the garage; one shoe was found in the same cabinet while the other was found on a shelf on the other side of the garage (both shoes were in the same box) – there were strange things like that. I chalk this ‘organization’ to men being men! Not a real big deal.
As we got settled in, we did notice a few items that were damaged, broken and missing (carpet cleaner was broken, toy box was damaged, sheet of plexiglass was missing). The process for filing a claim for the items was very easy and not the massive headache I was expecting. I originally was speaking with Ashley Cole – an extremely kind person who actually cares about the customers. She listened to me and helped me fill out any necessary paperwork and got me in touch with Wendy Paola – who finished processing the paperwork and working on a resolution. With in a few days the claim had been processed and a check was going to be made to us in the amount of the missing items that we had claimed.
We received the check in the time that was promised. I was very happy with my overall experience with NorthStar Moving Corp. If in the future we need to move again, we will definitely be using them again. I am also recommending them to anyone I know who is moving. AMAZING service from beginning to end.
Tim and his crew did a great job. Very quick and efficient. My experience with these guys would make me use Northstar again. Thanks for your help
We selected Northstar to locally move our large house because the NTE quote from Ron was really competitive and he gave me confidence during his initial visit.
As expected, the crew took 2 days to complete the move including full packing of our stuff. The team did a great job, being friendly, supportive and professional. Great Job !
For sure, I will recommend North Star Moving to my friends and collegues.
Made a move from Orange County to West LA and had 2 men (Omar Mendonza and Angel Hernandez) from Northstar helping to move mainly the large furniture (sofas, bed, and large bookshelf).
They carried the stuff down one flight of stairs from my old place and then up another flight of stairs at the new one. They did a great job, were fast and friendly, and got the whole thing done in just under four hours. They did not waste a minute at all…in fact, they beat us to the destination between the two locations (we stopped for an Sbux). Would totally recommend.
They carried the stuff down one flight of stairs from my old place and then up another flight of stairs at the new one. They did a great job, were fast and friendly, and got the whole thing done in just under four hours. They did not waste a minute at all…in fact, they beat us to the destination between the two locations (we stopped for an Sbux). Would totally recommend.
Great service. Quick, easy, didnt break anything. What more could you ask for!