Stericycle

You are tops in my book! The document relocation project you helped organize and execute was successful and couldn’t have gone more smoothly. A total of 420 boxes of records and 52 file cabinets all arrived unscathed. Both you and your team – Yaniv, Joseph, Segundo, and others – demonstrated a great deal of professionalism which helped make all parties involved confident we had chosen the right people for the job. Indeed, your driver arrived at the destination address – some 2200 miles away – ahead of schedule and even had the courtesy to telephone me with delivery status! The associates at our corporate office (receiver) had only compliments to share with me regarding his pleasant demeanor and willingness to reach beyond their expectations. You certainly have the finest team assembled and I freely endorse your services to all who demand only THE BEST!

Sincerely,
Antonio De Rosa
Office Manager

Shemar Moore

To NorthStar Moving, Thanks for getting me out of the projects!! Peace! Shemar Moore

Shemar Moore and NSM team

Shemar Moore signed posted given to NorthStar Moving

Shemar Moore with NorthStar Moving team members

North American Spares

This letter refers to the move which your company handled for me.

As you know, most of us who value sentimental and irreplaceable belongings are extremely skeptical when it comes to trusting movers. Something always goes wrong. If something doesn’t break, then surely the charges will break. .. the bank! At least that has been my experience time and time again. It seems impossible to find reliable and honest movers.

Even when the NorthStar customer service agent took my order with efficiency, promising me that your company was better than the others, I still had my doubts. I knew that somehow, something would go wrong. The only thing that did go wrong, however, was my preconceived notion that NorthStar would turn out to be like all the others. In fact, NorthStar hugely exceeded my every expectation.

Here are just a few of the things that NorthStar did throughout the move which changed my perspective and created a lasting impression:

1. The NorthStar customer service representative was very accommodating to my schedule and extremely diligent about specifying all of the itemized charges to expect during the move.
2. The NorthStar moving crew showed up on time.
3. Packing and loading was done quickly and efficiently. Nothing at all was damaged or broken during the move.
4. All of my telephone calls to the NorthStar main office were handled very efficiently.
5. Two NorthStar managers called me at the end of the day to ensure that I was satisfied with my service. They were most empathetic to me as a customer and demonstrated a sincerity that truly surpassed my expectations.

I work at an aerospace company that exports aircraft parts to airlines with critical time requirements. As you can imagine, customer service is everything in my business. Yet as critical of customer service as I am trained to be, I cannot offer you any suggestions as to how you can improve your service. Everything was done to perfection and this is why I am writing you this letter.

Thank you for your excellence and for proving that there is at least one moving company that lives up to its promises. I will certainly refer you to anyone I know making a move. NorthStar truly won me over, and is the only company that I will even consider using for my future business and residential moves.

Sincerely yours,
Ian Hirsch
Vice President

The Jim Henson Company

It is with great pleasure and appreciation that I write to thank you and North Star for the exceptional job on the two-phase move of the Jim Henson Creature Shop from Burbank to Hollywood. Every aspect of the move, from the initial estimate to the post move follow-up was professional and efficient. The diversity of items you were requested to pack and move, from priceless soft puppets to delicate computer puppet control performance systems, was handled with the appropriate degree of care. The crew was professional, courteous, and efficient. They worked together like a well-oiled machine. I particularly liked the way NorthStar employees interacted with Jim Henson Company staff during the move, asking questions and getting clarification on issues that otherwise would have to have been corrected at a later date. Not only would I recommend your services to anyone that asks, but I already have (as you know) with equally great results. And last but not least, both phases of the move came in significantly under the budget estimate. When we next have occasion to use moving services, you can be assured we will call NorthStar.

Best,
Joseph Henderson
Vice President, US and UK Administration

Roma Austin Zimmerman

Thank you for a successful move from Los Angeles to Spokane, Washington. I want to acknowledge the fine work of Gadi, Ram, Yanni, Ted, Rose and the moving crew who worked efficiently, in a positive manner with good spirits and kindness.

Gadi gave me a very fair cost and he is charming, smart and a great representative for your company. Ram coordinated the actual delivery and helped me expedite the changes I needed. He was always so nice and diligent.

Thank you for making my move go so smoothly.

Thank you,
Roma Austin Zimmerman

KBEH-TV

I just wanted you guys to know that your company did a terrific job helping our TV Station move. This is the first time I’ve had a great experience with amoving company. The excellent service started with my first phone call (after hours, they still took the time) and ended with the four guys who moved us. Thanks for everything. I plan to recommend you and use you whenever I move.

Regards,
Mayra Crespo
KBEH-TV/Channel 63

Mickaela and Donald Erath

Your company recently moved our household and we are writing to you to thank you and Northstar for the excellent job. It was a bit of a last minute assignment due to escrow problems but your company provided an excellent and fair quote. When the young men and trucks showed up (on time) they were pleasant, courteous and wonderful workers. I actually saw them running to pack things, there was no time wasted, no socializing and they really worked hard. We are very precises about things and worked very hard ont he moving prep, to see our possessions taken care of in such a professional and careful manner (particularly my antique hutch) was a delight and to see young men work so hard trying to do the best for us was an even bigger delight.

We were both so very impressed with the quality of your employees, their sense of dedication and above all their drive and their courtesy. We would recommend your company without a question. You made a difficult situation much more bearable and allowed us to enjoy our new home without a lot of the stress. Thank you and please extend our thanks and appreciations to your team, they were awesome.

Sincerely,

Mickaela and Donald Erath

Sheila and Jim Rosenberg

We recently moved from Tujunga to our new house and once again used Moishe’s Moving. The first time we used your company, we had a last minute change of plans which most other moving companies would have been unable to handle. You, on the other hand, sent 2 trucks and extra crew and the job got done in an exceptional manner. This time, there were no last minute complications and, here to, you packed and moved us expertly and well to a relatively remote area, on time and on budget. My wife and I have moved a good many times over the years and without question Moishe’s is the best moving company we have ever used.

Very yours truly,
Sheila Rosenberg

H.

I am writing you to thank you for your professionalism and incredible care in moving my furniture, expensive photography and glassware collections as well as everything else that I own. You guys did a fantastic job. Everyone who was part of this very difficult move was great at their jobs and a pleasure to work with. I also appreciated how fast everyone worked to make this painful but necessary job as easy as possible. Even my dogs appreciated how nice everyone was.

I would recommend your company to anyone who is having the unfortunate experience of moving. If and when I move again I will call you to schedule the move.

Sincerely,
H.

Barbara J. Fritz

I recently moved from Simi Valley California to Fruita Colorado and contracted with your company to accomplish this long-distance move. I just had to write to let you know how satisfied I was with your service, price and especially your people.

I originally contracted your company in early October of last year after having done research on the Internet to find the most reputable company with the best prices. I had seen the 60 Minutes show regarding moving company fraud and din’t want to be an uninformed consumer. Yolanda was the lady who first gave me estimates based on my description of my furniture. She was friendly, professional, and right on the money with the figures. The entire move was actually a less than I anticipated.

The day of the move a four-man crew arrived right on time. I am handicapped and was worried how well I would be able to handle directing what items were to be packed, what furniture was moving and what was staying. They were incredible. They treated my things as if they were antiques, even though they were not. They anticipated what I needed and I was able to just sit back and watch it all happen and they were speedy also.

I was told about the window when my furniture would be arriving. When I arrived in Colorado the day before New Year’s Eve, it was at the beginning of a huge snowstorm that had most of Western United States in bad weather for several weeks. I called and was told about the weather situation and that it may take a while for my furniture to get to me. I was assure it would be within the 3-week window. I called every five or six days and mostly spoke to Rose who promptly checked the progress of my move and let me know what was happening. Toward the end of the 21-day window I was offered a $50.00 discount if I would accept a later delivery. Because of my handicap I felt that I needed my furniture and things as soon as possible so I declined. My furniture arrived a couple of days later. It was 19 days after pickup. I was happy.

The husband and wife team who delivered my furniture were also incredible. They were professional and very helpful. They had my house put together in a few short hours with everything in wonderful condition.

The circumstances surrounding my move were very unhappy, but your people made the situation better than it could have been. All in all I had a great experience with your company.

Thank you.
Sincerely,
Barbara Fritz

Madeleine Kerber

I am writing this letter to express my family’s sincere gratitude and thanks for the incredibly professional job that your men performed while moving our family, not once but three times since September 9th 2001. I must tell you that the Project Manager on all of the jobs. Gadi Avigzer, is really one of the most honorable and professional men that I have worked with in quite some time. We became friends the first time we met. He has such a natural way of putting people at ease. Before you know it, several hours have passed and we have discussed everything from proper packing technique to politics. The fact that he is devoted to his family and friends here and in Israel is another reason that I respect him so highly. The first move he arranged for us was particularly emotional and stressful for me because my husband was working in London and I had to oversee the move without him. I found out later that Gadi made a special note of this on the paperwork for his crew, telling them that I was “stressed and nervous” and to treat me with special care, which they did. He also gave me his home number and told me to call with any worries I had, day or night. I definitely took him up on it. We moved into a temporary house until our house in Pacific Palisades was available. We decided to move back to our old neighborhood in the San Fernando Valley for various reasons. We found our current house, a beautiful property in Toluca Lake and again Gadi and his crew ,came to pack us up and move us. During the packing up process one of the men found our 14-year-old daughter’s wallet on the floor, which contained $600 cash. He brought it to me without hesitation because that is the type of man that works for your company. Since our daughter will be going to college shortly we have decided to buy an apartment or condo overlooking the ocean in Santa Monica. Needless to say once again we will be calling Northstar, Gadi, and his crew to negotiate the move for us. We wouldn’t have it any other way.

Very Sincerely Yours,
Madeleine Kerber

Gerald M. Pool

Just a short note to let you know how much we appreciated the crew you sent to move us. They very attentive to our every need. They were polite, professional and skilled. We never heard, “Wait here and I’ll ask my boss.” Each man was a motivated and knowledgeable mover. We were very impressed!

Purchasing our new home was a 99.9% smooth and flawless adventure up until the actual. We were afraid that MOVING would be the big nightmare in our otherwise great experience. I am very pleased to share with you that nothing could be farther from the truth. Your movers made the experience even more remarkable than it already was.

Thanks again for have such a wonderful group of hardworking men available for us. You can bet I will give your name to everyone I know… moving or not! Please share this with the men, also.

Gerald M. Pool, CADC

Kim Dixon

Dear Northstar,

Thanks for making my cross-country move so efficient and easy! Everything from the projected cost to the pick-up and delivery range was exactly as promised, and my things were carefully and safely packed and moved, and the guys were mellow and courteous. Especially given all the horror stories I’ve heard from friends who’ve made similar moves, I’m happy I found you guys (from your listing on the Better Business Bureau webpage), will recommend you to anyone planning a long-distance move.

Kim

PS: One of your staff accidentally left a moving blanket here at my new place, so I’ll mail it to your Northridge, CA office as soon as I can.

Norma J. Mannix

I am writing to thank you and all of the staff of Northstar Moving Corporation for the excellent moving service Northstar has provided to me over the course of three moves.

I have relocated throughout the United States many times since 1982 for my career; in fact, I have moved every year since 1994. I have worked with most of the major carriers in the U.S. for local and long distance moves. I was very lucky to find your advertising banner on Move.com in 2001 when I needed to move locally in the San Francisco Bay Area.

From my first call to Ted, who coordinates Northstar’s local moves, through the completion of the move itself, I was treated with respect; my goods were handled carefully and efficiently; and I was charged a very fair price. Therefore, when I decided to move locally in 2002 I called Northstar and again had an excellent moving experience.

Recently I relocated to Washington, DC and I called Northstar to arrange for this long-distance move. I had the opportunity to work with you and with Kimberly of Moishe’s Moving Systems in New York City, and you both coordinated the relocation excellently. But the real stars of the show were the supervisors of the moving pick-up and delivery, Erez in California for Northstar and Omri in Washington, DC for Moishe’s.

I knew that Northstar’s teams prepare and load customers’ goods with care, but I was unprepared for the extent that Erez and his team would go to in ensuring that my furniture was protected during this long-distance move. I do not have expensive or antique furniture, but Erez and his team wrapped every piece of furniture as if each was invaluable.

When Omri and his helper delivered the furniture in Washington, DC, they could not do enough to make sure that each item was positioned where I wanted it and that I was satisfied with their work. And they finished the unloading in less than two hours.

Finally, I was most pleasantly surprised by the cost of this move. With the quality of your moving services, I expected to pay much more than I did!

Mr. Katalan, I have only one regret. I wish Northstar had an affiliate in Washington, DC for local moves since I expect to move locally again next year. I know that my future moving companies will never meet the customer service standards set by Northstar Moving Corporation since Northstar is the Best!

SIncerely,
Norma J. Mannix

Pam Mustain

In June I moved partially from Burbank to the Palm Desert area (Indio).

I am in Real Estate and am often asked whom to use for a moving company. Until I had personal experience with you company; I never referred anyone to a moving company.

First, you moved clients of mine, Vito and Marlene Urcinoli. They are an older couple who moved from Toluca Lake to Indio. Your men were so caring and patient and helpful to them. It was very stressful for them and your men made their move so much easier.

I recently underwent vascular and heart surgery and was recovering when Sam came to my house and gave me an estimate. Also, your men were courteous, helpful, and considerate and did not waste time.

It seems appropriate to write a letter thanking your men and complementing your company. You can be sure that the next time a client asks me who I would use can honestly tell them Northstar Moving Co. + I am going to need you again in the near future.

Sincerely,
Pam Mustain

Joann Lassus

I recently coordinated a move for a couple in Pacific Palisades – Jill and Tim Hobert. I’m a professional organizer and have moved a number of clients in the Los Angeles area. This was not my first experience with NorthStar, and it will certainly not be my last (I’ve also used Moishe’s moving in New York.)

This move was a little more complicated than others I’ve done, in that the homeowners were not able to get into the house prior to the move to consider furniture placement, storage, etc. The move took place on Saturday July 12, escrow closed on Monday July 7,and the contractors started Tuesday July 8 and worked double overtime to finish by Friday night, July 11.

NorthStar handled the packing and the move. The entire crew on both days was friendly, polite, professional and made a very stressful time much less so. The foreman, Ori, did an especially excellent job. He had the patience of a saint and let us work out furniture placement, where things should be stored, and endured more than one trip back to the original house (it was a very local move – 3 blocks away!) The homeowners have two very young children (4 and 2) and Ori was just great with them.

Everyone I dealt with, from Ghati (the estimator) to Ori and his crew, made this move much more bearable then it ordinarily would have been. Because of their packing skills and their willingness to work with us on the day of the move, I was able to unpack a family of four in 3 days. (That includes the garage and the attic!)

So. Once again, thanks to NorthStar for everything, and I look forward to working with you again soon!

Sincerely,

Joann Lassus
Auntie Clutter Professional Organizing Services

Theresa M. Orth

I just wanted to let you know how happy I was with your moving staff. Alta quickly and clearly set up the move and explained all of the contractual details. The four young men who came to pack and load the boxes in California were a joy to work with. They were extremely courteous, friendly, efficient, and careful. They explained everything and made sure I knew where small pieces were located. I would definitely recommend your company to a friend.

Thanks for a painless move.

Sincerley,
Theresa M. Orth

Elizabeth Kaye

Well once again you and your company did an outstanding service to me. I cannot thank you enough for everything. As you are aware this was a very difficult move for me with my husband being ill and eventually passing away but with your help, patience, thoughtfulness, kindness, professionalism my move went as they say “without a hitch”. Your crew were beyond great. They even made me laugh, which was a very difficult thing for me in time of craziness. I cannot thank you enough for everything Godi. If, hopefully never, have to move again, I will without hesitation call you. You are a blessing as a person and without any other words are the best in what you do.

Thank you again for all of your help.

Sincerely,

ELIZABETH KAYE

Christy & Marc Futernich

We are writing to thank you and the crew who moved us on July 1. Eli, Maor, Jose, Ido and Alon did a fantastic job. They worked extremely hard but did an excellent job every step of the way. Not only did they complete the move in one day, they were polite, friendly, and kind throughout a very long day. They were also very careful with our things – everything arrived in great shape. We will always call you for our moves and will recommend you to everyone.

Sincerely,
Christy & Marc Futernich

P.S. Eli was especially impressive in running things during the move – he’s great!

Weiss, Block, Karp, Mandell & Caskey

I am writing this letter to serve as a recommendation for you and your movers’ excellent service in completing our move. You and your entire staff of movers were very cooperative and helpful. Please do not hesitate to provide my name as a referral to your moving company. Thank you very much for your quality service. If you have any questions, please contact me.

Sincerely,
Warren Mandell

Douglas & Lydia Hunter

Your company moved our family on June 21, 2003. The four gentlemen that moved us were prompt, courteous, extremely professional and knowledgable It was a pleasure doing business with them and your company. Since our things were put in storage in anticipation of a move to a permanent residence within the next few months, my wife and I will definitely call your company and request the same men who moved us last weekend.

Thank you once again.

Douglas & Lydia Hunter

Kathryn Bloomer

I am sending letter as a token of my appreciation to Ron, Miral, Ray, and all the other friendly employees at Northstar that assisted me in my move. My belongings were shipped from California to Utah in less than 48 hours, and they were well packed with not a scratch on anything. I enjoyed my moving experience with Northstar and I would recommend the company to anyone looking for help with a move.

Many Thanks,

Kathryn Bloomer
Sales Analyst
Travelers Cheque Group, North America

Rilington Communites

I just wanted to take the opportunity to say thank you for the incredible service that your company provided in our recent model home moves. When I was first informed that we had to move 6 model homes in one week, I had no idea that it could go so smoothly. I owe the efficiency of the moves and the lack of problems to your outstanding team at NorthStar Moving. Primarily I would like to acknowledge Eli Ben Gigi. He has received glowing praise from a handful of our employees who had to work with him.

As I have recently moved myself, I do not underestimate the time and effort that is involved with moving a home. I thank you once again for all of the hard work.

Please expect that I will recommend your company to everyone that I know.

Thanks again and take care.

Sincerely,

Erin Riley
Marketing Coordinator

Shauna Swartz

I want to express my gratitude for yet another successful move thanks to your company.

Yaniv and his crew last Monday were especially courteous, efficient, and professional. They were wonderfully careful with my piano, which has a high-gloss finish that is easily scratched. Not only were none of my belongings damaged during the move, Yaniv even noticed that I had accidentally left my laptop inside my desk even though I thought I had emptied it completely. I’m lucky that he is so conscientious. And I really appreciate his and his crew’s hard work and politeness.

Although I hope I don’t move again soon, I will certainly use Northstar next time and I will definitively recommend you to family and friends.

Thank you so much.
Shauna Swartz

Del Mar Avionics

Del Mar Avionics hired Northstar Moving Corporation in April for moving furniture and equipment in our complex.

Your personnel, Yaneev, Shar, Jesus, and Oscar, worked diligently, and in a professional manner. We appreciate this service.

Sincerely,

Del Mar Avionics

Lois Machida
Administration

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