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I had a good experience with Northstar with a local move several years ago, so I decided to hire Northstar again for my move across country from LA. My move started off rocky in LA, and ended with several issues, problems and challenges. After my move was completed I confronted the driver on several of these issues only to be left extremely frustrated and seeing that the conversation with the driver is not going anywhere.
Good news: I decided to call Northstar to bring up a lot of the issues that came up during my move and my conversation with the the driver. They listened and helped me work through all of the major issues I encountered during my move.
If I could give advise to anyone who encountered problems during their move: Call Northstar directly to let them know what happened and what’s going on. As long as it’s logical and makes sense, they’ll listen and try their best to help you out.
Testimonials
We hired Northstar to move our furniture and most of our belongings to our new apartment (moving from Hollywood to Palms). These guys arrived promptly, were good sports trying to figure out where to park on our narrow and busy street, were very professional and personable, and most importantly moved everything SO FAST! I was amazed and grateful for their hard work. I thought they were great value and well worth it to move our entire apartment in only 3.5 hours.
Darwin, Lezayme and Joe are the best! They arrived on time, were friendly and professional, moved very quickly. My furniture was blanket wrapped, the tv boxes I had trouble closing they finished taping, everything arrived intact. Moved from Pleasanton to Alameda, up a flight of stairs, 4 1/2 hours total. This was my 14th move and I wish they were the movers each time. Highly recommend this company.
Cory, Roger, Haitham were incredible. Showed up right on time and super accommodating and professional. They gave me a courtesy call ahead of their arrival.
My furniture was well cared for, perfectly blanket wrapped, and helped me set up my new place as well. Helped me pack pieces last minute. Also, fast which helps on moving day! We had a problem with parking and they were super patient as well!
My move was made super effortless and I highly recommend them! Five stars!!
My furniture was well cared for, perfectly blanket wrapped, and helped me set up my new place as well. Helped me pack pieces last minute. Also, fast which helps on moving day! We had a problem with parking and they were super patient as well!
My move was made super effortless and I highly recommend them! Five stars!!
Pablo, Moses and Brandon were the most amazing guys! They got our move done so fast and not a single broken item! They are also very very nice guys and had fun while they worked. Very professional as well. I cannot day enough amazing things about these guys!!! I have used NorthStar in the past and will continue to use them for all my moving needs. And I will request these three guys to do the move for me again!!!! And you all should do so as well! Thanks Pablo, Moses and Brandon for making the day so easy! We really appreciate it!! -Michelle and Alastair.
Incredible movers from start to finish. Initial conversation was straight forward, via email and then phone. Simple rates, no hidden fees or strange add-ons. Just one all inclusive hourly rate. On top of that, they were extremely competitive in their pricing and extremely fast in their response times. They were also able to accommodate a relatively short booking time – we needed them within 2 weeks.
The movers came on time, were efficient, patient, and professional in every way. Each mover went above and beyond in how they worked and how careful they were with our items.
We have a large home, and a lot of items, and the guys worked their butts off for 12+ hours.
I will always recommend Roger and his team to anyone who asks for a mover. Amazing, 10/10.
The movers came on time, were efficient, patient, and professional in every way. Each mover went above and beyond in how they worked and how careful they were with our items.
We have a large home, and a lot of items, and the guys worked their butts off for 12+ hours.
I will always recommend Roger and his team to anyone who asks for a mover. Amazing, 10/10.
Incredible company! You might have read my bad review of this company that I left 3 days ago because my package got lost and there was a misunderstanding in terms of the investigation. But, soon after, when WENDY contacted me and started her investigation, she found it within few hours! Remarkable! She put the image of the company at risk by calling all of the customers who had deliveries before mine to find out if they possibly had my package. And guess what, one of the customers did have my package!
As with any big move, there is always a risk of misplacement of a little box, no matter what company you hire. But, its good to remember our own mistakes at work and realize that those people delivering our things are just as human, meaning that they have the same capability to make mistakes.
So, rather than judging a company based on its mistakes, its better to judge it by HOW it resolves them. For it is easy to stay friendly and helpful when there are no issues, no mistakes. But, NorthStar moving is even MORE efficient, helpful and caring when mistakes do occur. I felt like my situation was truly their priority and now that i’ve had this “bad” turned good experience, I can say that I trust this company 100%! No matter what happens, they WILL resolve it.
As you can see, each bad review of this company has a response that exemplifies mistakes being in process of being fixed. That’s in no way fallacious. It’s rather a tiny glimpse into the true care that this company provides to all its costumers. After all, we never know the true story of one’s situation. I almost forgot to delete my bad review after things were quickly resolved, for instance!
But, I believe that incredible work should be recognized and rewarded. This moving company is the best and I recommend it to anyone!
Also, if she already does not, Wendy should be running this whole company. What a truly caring and intelligent person she is!
As with any big move, there is always a risk of misplacement of a little box, no matter what company you hire. But, its good to remember our own mistakes at work and realize that those people delivering our things are just as human, meaning that they have the same capability to make mistakes.
So, rather than judging a company based on its mistakes, its better to judge it by HOW it resolves them. For it is easy to stay friendly and helpful when there are no issues, no mistakes. But, NorthStar moving is even MORE efficient, helpful and caring when mistakes do occur. I felt like my situation was truly their priority and now that i’ve had this “bad” turned good experience, I can say that I trust this company 100%! No matter what happens, they WILL resolve it.
As you can see, each bad review of this company has a response that exemplifies mistakes being in process of being fixed. That’s in no way fallacious. It’s rather a tiny glimpse into the true care that this company provides to all its costumers. After all, we never know the true story of one’s situation. I almost forgot to delete my bad review after things were quickly resolved, for instance!
But, I believe that incredible work should be recognized and rewarded. This moving company is the best and I recommend it to anyone!
Also, if she already does not, Wendy should be running this whole company. What a truly caring and intelligent person she is!
Best moving company ever!!! They were extremely professional and took excellent care of my furniture! They were on time and packed and unpacked my stuff with excellent care! I highly recommend to everyone! Top of the line service!!!!!!!
This is my third time using Northstar. Fast, efficient, and courteous. The communication was through and to the point. Exactly what I was looking for!
Junior and his crew were awesome. They handled everything the right way and didn’t damage a thing. The were flexible and on time.
I felt happy with the service
I felt happy with the service
I have always used Northstar. Today I had Steven and Adi and wow. They are so helpful professional and really know how to make a move go smoothly. Just incredible service. Thank you Northstar. I highly recommend !
This is def the best moving company ever! Fast, efficient, effective!!!
Jesse’s, Roger, William, and JG we’re relentless at packing, unpacking, moving and stacking!!!
No wall dents! No problem!
Shrink wrapped everything to be safe!
Kind and courteous!!
They will be called again on any move I make I will def recommend them to any friends And family when they move as well.
They we’re local so it made for a nice quick and easy transition.
Moving normally is a drag, but Northstar Movers made easy as can be!!!
Thanks you!
Jesse’s, Roger, William, and JG we’re relentless at packing, unpacking, moving and stacking!!!
No wall dents! No problem!
Shrink wrapped everything to be safe!
Kind and courteous!!
They will be called again on any move I make I will def recommend them to any friends And family when they move as well.
They we’re local so it made for a nice quick and easy transition.
Moving normally is a drag, but Northstar Movers made easy as can be!!!
Thanks you!
Love these movers. I’ve used them 3 times and have never had a problem. Great and reliable!
Steven and Adi were great. They showed up as the rescue team when we needed extra help (so much stuff!!) and worked into the night. They were so flexible and accommodating…and reasonable!! Don’t hesitate- they’re a great choice for your moving company!
Excellent service. Amazing customer service and all around a great moving experience. They showed up on time and helped with my move. Two thumbs up!
I used NorthStar moving back in May for my residential move from CA to CO.
The pickup team were quick and effeicient. I received all of my possessions undamaged.
The pickup team were quick and effeicient. I received all of my possessions undamaged.
Everyone was super prompt, friendly, and handled everything with care. This was my first long distance move and they made me feel super comfortable throughout the entire experience. The movers who helped me out were Karan, Lloyd, Art, and Omar.
This has probably been the best moving experience for me yet. I’m sure we can all agree that no one likes to move and it’s an incredibly painful and drawn out process. I have had some really terrible experiences in the past with movers, so I wasn’t expecting a whole lot when I called North Star. I was given a coupon by my leasing office and gave these guys a call. Even though they discontinued the offer that was on the coupon, they made an exception for me and decided to honor it. I started warming up to them right that second. David, Andrew and Cody arrived the next day at the agreed upon time. They even gave me a courtesy call 45 mins prior to arrival. I expected the move to take about three hours, even though I was only moving down the hall from my current apartment. I was surprised to see how efficient and fast these guys were. They managed to finish moving everything in a record time of 90 minutes! Not only did they move everything, they also managed to place all the furniture in the exact same spot as my old place! They even arranged the clothes in my closet the same way it was arranged before. They took extra care to ensure that no damage was done while moving. The coupon mentioned a 2 hour minimum and David was nice enough to prorate that to 90 minutes and give me a fantastic deal. If you are moving, I would highly recommend calling them.They will make moving as pain free as it can get.
Without a doubt, worth every last penny. Haitham, Carlos and Jason arrived within the promised window and immediately started working. Efficiency is expected and always appreciated, but their friendliness was more helpful than they could have imagined. Moving is emotional and having these guys present helped keep emotions in check and spirits high. I know their manager, Jason, was checking in behind the scenes ensuring everything moved smoothly, and move smoothly it did. Having never hired a professional moving company before, I was skeptical on quality and integrity, and I was blown. away. I hope I don’t need to move again, but if I did and to anyone else I know moving, I will absolutely recommend North Star. It is clear the company runs with integrity and customer service at their core and this resonates throughout the experience. Michelle who took my quote was incredible, Haitham Carlos and Jason were the most efficient movers I could have hoped for. It is clear this company is founded on great ethics and it is reflected in how and who they hire. If I could give 6 stars, I would.
Reliable, they showed up on time with four super hard working guys. They carefully wrapped everything and took special care of the fragile items that we marked. There was a small dent made on our wall but they are taking full responsibility for it. At our new house they were very conscientious of our new carpet that we just installed and laid down the protective barrier down every room. We made a last minute decision to switch room configuration and they did it for us happily. They assembled our furniture back for us professionally also. Super happy customers. Thank you!
Great customer service and helpful to set-up upcoming move! Will update once move occurs.
NorthStar helped me with my delivery and was efficient and fast. It was a seamless process from picking up to delivering, and they kept most of my stuff unharmed during the trip from LA to the Bay.
The Eric and the team was awesome, attentive to detail, gave a quick honest estimate of the max amount that will be charged on the move. This was great so that we have a good expectation setup!
Another great aspect was how the team really stepped up in asking our needs, letting us know if we need anything more and so on. No damages and also they were super proactive about the charges, letting us know exactly how they don’t charge during the lunch time and also once the move was done, excluding the time of paperwork and etc.
Junior and his crew were great! They were super friendly and easy to work with. They moved everything quickly and assembled any necessary items. Nothing was broken. I will definitely use them in the future. Thank you Junior!
Have been meaning to write a review on our move last March. We had Junior, Wendel A and Kevin A do our move. They arrived on time and did a great job! We had some horrible circumstances that were not their fault and in fact made their jobs harder, but they were so nice about it. The freight elevator in our building broke down right before they got there. So they had to use the 2 main elevators that everyone in the building was using (over 500 apartments.) It was terrible. Some of our furniture would not fit in the small elevators so these guys had to carry it down 6 flights of stairs. I would have quit if it were me, but they were really reassuring about it and didn’t make me feel bad at all. They worked SO HARD! I packed most of our stuff myself, but they wrapped all of my furniture for me and did a really good job. Everything made it to the new place in one piece. I was really impressed and happy with our experience! Thank you!