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We used North Star to move our family of four into our new home. They were excellent. I literally can’t find a single negative. The experience was entirely pleasant from getting a quote from Ron (very reasonable) to all the guys who moved us (Manuel, Ramiro, William, Rafael, Hector). They showed up on the early end of their window, and worked very quickly and carefully. Furniture was all wrapped well, as were all our valuables (they packed up the kitchen). They dealt with an annoying street closure, and a locked gate without getting annoyed, were very nice to my kids, and all in all it was as good an experience as moving can be!
Local Move
Just had Northstar move my studio again. This is our eighth move with them and they always do a great job! Fred, Josh, Chris K, Wilbur, Steve, Lloyd, Jorge M and Sammy made it all seem effortless. Thanks again!
This was a slightly bumpy ride that all turned out well in the end, thanks to truly exceptional customer service from NorthStar Movers’ headquarters.
Before I get into the details of my experience, the main takeaway here is that you should not hesitate to tell the crew manager if you’re unhappy and/or call the main office, who assured me that they take customer feedback so seriously they will even send out a new moving crew, mid-move, if you’re not thrilled with your current team.
While I wasn’t unhappy with my team (I certainly wouldn’t have swapped them out for a new crew!), I wasn’t blown away by them either. Although my movers were super nice and careful, I did have to point out things they had not yet packed — entire cupboards and drawers — and I found a few things in the house at the last minute, before they pulled away from my old address, which I managed to sneak into the back of the truck just before they closed the door.
Somehow a couple of things also went missing, I discovered as I was unpacking — nothing of great monetary value, just things with sentimental value to me. Once I discovered the missing items a few days later and called them, NorthStar managed to track down my misplaced garden statue, which had been left on the truck, and generously compensated me for the other two missing things: a winter coat and a back massager.
I told them at that time, while I had someone from customer service on the phone, that I had been unimpressed by the general “hustle” of the team, which wasn’t as drill-sergeant-ready as some crews I’ve used in the past, who have a super clear system and assembly line-esque matrix in place. I also mentioned that I felt the crew did a somewhat illogical packing job, in places, which I discovered as I was unpacking. For example, the components of a stand mixer from the kitchen was somehow packed in two (or maybe three) different boxes. This made unpacking and putting things away pretty annoying at times.
But NorthStar also compensated me for an hour of move time, since I was unhappy with the overall speed of the move, and told me that they’re always happy to give you a “not to exceed” price or flat rate, if you call an estimator to come by before your move. That way, you never pay for the crew’s slowness — they do. This was great advice, which I will definitely use moving forward.
So, all in all, NorthStar Movers is an imperfect moving company (like all of them) that really cares, and I trust a company that takes your feedback so seriously that they do everything possible to make you happy in the end.
Before I get into the details of my experience, the main takeaway here is that you should not hesitate to tell the crew manager if you’re unhappy and/or call the main office, who assured me that they take customer feedback so seriously they will even send out a new moving crew, mid-move, if you’re not thrilled with your current team.
While I wasn’t unhappy with my team (I certainly wouldn’t have swapped them out for a new crew!), I wasn’t blown away by them either. Although my movers were super nice and careful, I did have to point out things they had not yet packed — entire cupboards and drawers — and I found a few things in the house at the last minute, before they pulled away from my old address, which I managed to sneak into the back of the truck just before they closed the door.
Somehow a couple of things also went missing, I discovered as I was unpacking — nothing of great monetary value, just things with sentimental value to me. Once I discovered the missing items a few days later and called them, NorthStar managed to track down my misplaced garden statue, which had been left on the truck, and generously compensated me for the other two missing things: a winter coat and a back massager.
I told them at that time, while I had someone from customer service on the phone, that I had been unimpressed by the general “hustle” of the team, which wasn’t as drill-sergeant-ready as some crews I’ve used in the past, who have a super clear system and assembly line-esque matrix in place. I also mentioned that I felt the crew did a somewhat illogical packing job, in places, which I discovered as I was unpacking. For example, the components of a stand mixer from the kitchen was somehow packed in two (or maybe three) different boxes. This made unpacking and putting things away pretty annoying at times.
But NorthStar also compensated me for an hour of move time, since I was unhappy with the overall speed of the move, and told me that they’re always happy to give you a “not to exceed” price or flat rate, if you call an estimator to come by before your move. That way, you never pay for the crew’s slowness — they do. This was great advice, which I will definitely use moving forward.
So, all in all, NorthStar Movers is an imperfect moving company (like all of them) that really cares, and I trust a company that takes your feedback so seriously that they do everything possible to make you happy in the end.
Thank you for your generous support of the 3rd annual LMGI Awards Show.
Your partnership with the guild has been instrumental to our growth. Our membership appreciates your active involvement.
The show was a tremendous success. We could not have done it without the support of our devoted sponsors and friends of the guild. We are very grateful for your continued support throughout the years.
We look forward to a continued mutually beneficial relationship. Thanks again.
Sincerely yours,
Nancy Haecker
President, LMGI
April 21, 2016
Ms. Michelle Valencia
NorthStar Moving Company
9120 Mason Avenue
Los Angeles, CA 90013-2086
Dear Michelle:
I just wanted to let you know what a great job your movers did in relocating our offices on March 31, 2016. They were timely, efficient, worked hard, and answered our questions when needed. We even finished earlier than originally planned! It was a pleasure to work with them and if we had to move again tomorrow, we’d absolutely give NorthStar a call!
Thank you for all of your help.
Best regards,
Rebecca Payne Collins
Office Manager
I hired Richard and his crew of seven other men. They worked hard, stayed on task and had a great attitude. I’ve worked with movers on several occasions and this was one of the best experiences I’ve had. Great work!
Also, special thanks to Ilan for scheduling things and working with my budget. He’s very professional, and has great follow up skills.
I’d recommend NorthStar to anyone planning a move. Thanks guys!
Big shout out to Calvin, Josh, Steven and Ismael for making my moving experience relatively painless. You guys were fantastic!
Fred, Jorge L and Darrell were amazing! They were extremely friendly, helpful and professional! They made my move easy and seamless! Thank you!
Thank goodness we found NorthStar Movers. We’ve moved 7 times in 9 years. Our last movers were great – but too expensive. So we gave NorthStar a shot. The estimate process was simple and quick. They give you a “not to exceed” quote which is fantastic! The move is based on estimated time to move. If they finish before the estimated time (which they did for us!) you get $$ back. Crazy – right? If they move goes longer than the estimate, there is no extra charge. Our crew was friendly, professional and they did a great job. Hint – if you want them to pack EVERYTHING (which we did) just let them know and they’ll add the extra time (it was not much at all) to the bid. We’ll definitely use NorthStar again – but hopefully we are done with moving!
Cesar, Miguel, and Matt were great. Super fast and efficient. Definitely recommended!