This is the 3rd time we have used NorthStar for a local move and they continue to deliver and impress. The team we had was incredibly safe, fast and courteous. When it was time to unload everything, they took the time to show us each item and box so that they could put it in the exact location we wanted. They took extreme care with wrapping up couch and table legs as well as transporting our art and TV.  We don’t anticipate another move in the future but if we do, we will be calling NorthStar again.

I am rarely inspired to leave reviews, but I felt I had to for these guys. I have moved at least 15 times in the last 10 or so years (it’s hard to sit still) and in most cases I got the “support” of movers. I use the quotes because, more often than not, it was more of a hassle than help. Items broken, prices not honored, shady dealings, etc etc.

In fact, I was determined not to use a moving company for this move after the last time, but it was just too complex of a situation not to get help. Short version: we were downsizing, had a 3-day delay to get into our new place while staying in a hotel, then moving items into the new place and storage. This would be no simple job! I started researching and reached out to NorthStar. That’s where David comes in.

David was my estimator, who came out to look at the job and give me a not-to-exceed price (both a professional estimator and a not-to-exceed price were new to me). David was thorough, friendly, and brought a quality of service I hadn’t experienced in prior dealings with moving companies. We basically decided on them doing a full pack, storing the items in their storage option for 3 days so it would be insured, then moving it to the new place with the last destination being our storage unit. When the guys arrived (Austin, Red, Kyle, Hamdi and Noah on a separate occasion) to help us pack and move, they were thorough, efficient, and friendly. Interacting with them made a super stressful, “crap we forgot about ____!” move more enjoyable, even if I might have slowed them down a bit with my lack of organizational skills. 3 days later the same guys came to help with the apartment and storage moves. They helped me unpack at the apartment and organize the storage unit which I didn’t expect at all.

Being frank, I hit the not-to-exceed price and still had a decent amount of work to do, so I was somewhat concerned there was a loophole I overlooked (like being too talkative or disorganized) but nope. They honored it without a moment’s hesitation. I’m sure David got some trouble for it – sorry David!

After the move, we only had one or two pieces out of a 4 bedroom, fully furnished home being moved that had any damage, and only a box or two in the wrong location (apartment instead of storage and visa versa) and David got it rectified and provided a solution almost immediately. For such a complex move it went extremely well, and to have such speedy resolution to the small issues that occurred was amazing. The price cap and friendly, professional service was icing on the cake.

That’s why I’m leaving them a 5 star rating and taking the time to leave this review. By far the best moving professionals I’ve ever interacted with and will be using them again in the future.

Austin and his team did amazing! Pricing is competitive, the gentlemen did an amazing job moving everything as gently and carefully as possible. Super helpful and got straight to work. Really enjoyed working with this company and hopefully not anytime soon (lol) but would definitely work with them again.

All the stars in the sky would not be a high enough rating. I would like to thank Ron Cohen with all my heart for making a complicated and extremely stressful move so easy. From the moment I scheduled my appointment with him he listened to my needs and was quite accommodating. I am in the process of moving two homes to  to two storage areas and two apartments. He gave me wonderful packing advice. When I told him I needed to expedite the move to a guaranteed delivery date he apologized for the high cost and helped me find an affordable solution.  I have been dealing with multiple moving organizations and Ron has been by far the most honest and helpful of all of them! A lot of fly by night movers will give you a low quote and jack it up after the move, ruin your belongings and make you pay for the privilege of their poor service.  Ron genuinely wanted to be the solution to my problem even if I couldn’t use his services.
I’m truly grateful to North Star and Ron Cohen for being a customer driven organization.

Great experience. Booking was seamless and the team showed up on time and did a great job packing and moving my stuff. Would highly recommend!

Northstar made my move possible (again!) they got me fully in and out of my apartment and back into my new place in a manner of hours! Would always recommend them for a move!

Moved our elderly mother from her large home in Calabasas to a Condo in Encino. Worked with Ron who was wonderful. His quote was detailed & competitive! I sent Ron lots of texts & emails regarding HOA requirements. He got back to me in a timely manner and took care of everything perfectly! The crew arrived at our moms on time , very kind, considerate, & packed everything up securely! The move which had challenges due to small staircases & elevator was done professionally and the crew said not to worry they would make it work!  Flexibility, Good Attitude, and Professional! What more can you ask for! As an added bonus they finished quicker then the not  to exceed quote so we ended up paying less then the quote! Under Promise & over Deliver that’s the best service experience you can ask for!!! Thank You Ron!!! I will hire Northstar again for any future moving needs.

On the move again and this time I used Northstar Moving to move my 3 bedroom apartment in Diamond Heights to a house in the Sunset District. I reserved with pretty late notice for a Saturday move and got lucky that they could accommodate me.  I decided to go with 4 movers (I’ve always used 3 in the past) so that we could hopefully get things wrapped up early in the afternoon. The hourly rate was competitive for 4 movers.  They arrived to my house on time and got to work. The lead mover was friendly and approachable.  At the end of it all no items were broken or missing so I was happy about that.

The thing that impressed me most  about Northstar was their customer service and support.  There were a few issues over the course of the day that I found confusing and stressful and I indicated this to the lead mover who encouraged me to reach out to the customer service/management team.   I had the good fortune of receiving a call back from a woman  named Wendy who I believe was from the district office.  She was kind, empathetic and genuinely wanted to make sure I felt good about my experience. She was never dismissive of my concerns and worked very hard to make me feel like a valued customer. In a world right now where there is so much tension, animosity and defensiveness in general it was refreshing to feel validated and respected.  This is the primary reason why I will use Northstar again. They really seem to care about the customer experience.

Even though I consider myself to be a veteran renter and mover there are lessons that everyone should always remember to keep in mind when moving. Get the estimate before the move starts. If you hire multiple movers clarify what each of their roles will be. Do not be shy to ask questions or get clarification from the team lead while the move is in progress. And if at all possible be an active observer and/or assistant director so that everyone is on the same page.