Long Distance Move
The loading was absolutely fantastic. Leon and his team worked fast, efficiently, and were extremely thorough in wrapping everything — does covering everything with a blanket and then taping over it and then saran wrapping the whole thing count as excessive??
Not only that, they were extremely professional. This was tested by the ridiculous HOA board of our condo, who came into our place twice to berate us and the movers about ‘potentially’ damaging the elevator–which was in no way damaged. They continued to hinder Leon and his team and this got so ridiculous near the end of the process that they had to move our queen sized mattress and box spring down 3 FLIGHTS OF STAIRS. Which they did with a much better attitude than we ourselves had towards the HOA. What a great team of guys. I only hope that the guys unloading our stuff are as great. Thank you guys!
The movers, lead by Gustavo, did a fantastic job! Great customer service, very friendly, asked questions while they were moving items to clarify (if I wanted to pack this item with that item, etc), and managed the minor hiccups with grace and efficiency!
Moving from SF to SEATTLE was made all the easier with the crew from NorthStar! I was impressed with the service from start to finish. Management was very easy to get a hold of and helpful with all of our insurance questions.
The team that came out to pack the first day and move us the next day was the same group of guys which made it easier on me. Also, they helped me understand why they were packing thing as they did, helping put my mind at ease with regards to all the glass and antiques I have.
The driver that meet me in Seattle was amazing, he truly threaded the needle when parking his 18 wheeler; a true pro! He team of guys he brought along also kicked butt, never once slowing down and always had a smile to give. Thanks guys!
I hired Northstar Movers to move me from my apartment of 17 years in Los Angeles to a new place in Temple, Texas. They were recommended by two unacquainted friends who had used them previously.
First off, Ron came out to my home and gave me a guaranteed flat-rate estimate for what he believed the long distance move would cost. No other moving company came to my home to provide an estimate. Ron was prompt and professional and gave me a fair estimate for the move. As the move day got closer, Ron worked with me to adjust the estimate as I became more clear about exactly what I would be moving to Texas. He lowered the estimate as I reported fewer large items to move.
On moving day, the foreman (Dave) and his crew (Carlos and Rafael) arrived right on schedule. They worked quickly and efficiently to carefully wrap all my precious belongings. Dave took time to explain how every item would be wrapped and carried. He took extra time to answer the MANY questions I had about the move and made me feel secure about the flat rate guarantee. I feel comfortable that my belongings will arrive safely at my new home. I will update after my items arrive at my new home. But. I can’t say enough nice things about the experience I’ve had thus far with Northstar Movers. Dave and his crew rock!!!!!!
For the delivery, they gave us a window of 1-7 days. We called a couple days afterwards and requested to possibly get it delivered as soon as possible. They were able to accommodate our request and we were very pleased. Cesar, the dispatcher was understanding of our situation and made every effort to deliver early.
The delivery itself was a little challenging. They brought the wrong truck so our stuff was not there. We waited about 2 hours for our truck with our stuff on it. John and his crew worked hard to unload our stuff quickly though. They did it in about 2.5 hours which was great.
Moving Tip – One thing to note when they move boxes or furniture, there is no upside down or right side up – they just move it like a plain box. Therefore, things such as our file cabinet – which we had left our files in were moved around upside down so everything was jumbled. I recommend removing items from things such as dressers, file cabinets, etc. prior to moving.
We also had one piece of furniture missing. Customer service has indicated they are looking into it and will contact me within 24-48 hours. Hopefully they find it. I will update again.
UPDATE – they found our missing furniture and are delivering it to us. Again, customer service at NorthStar is great. Cesar, the dispatcher, called me and arranged for the drop-off of the piece. Will definitely use NorthStar again.