I am writing to thank you and all of the staff of Northstar Moving Corporation for the excellent moving service Northstar has provided to me over the course of three moves.
I have relocated throughout the United States many times since 1982 for my career; in fact, I have moved every year since 1994. I have worked with most of the major carriers in the U.S. for local and long distance moves. I was very lucky to find your advertising banner on Move.com in 2001 when I needed to move locally in the San Francisco Bay Area.
From my first call to Ted, who coordinates Northstar’s local moves, through the completion of the move itself, I was treated with respect; my goods were handled carefully and efficiently; and I was charged a very fair price. Therefore, when I decided to move locally in 2002 I called Northstar and again had an excellent moving experience.
Recently I relocated to Washington, DC and I called Northstar to arrange for this long-distance move. I had the opportunity to work with you and with Kimberly of Moishe’s Moving Systems in New York City, and you both coordinated the relocation excellently. But the real stars of the show were the supervisors of the moving pick-up and delivery, Erez in California for Northstar and Omri in Washington, DC for Moishe’s.
I knew that Northstar’s teams prepare and load customers’ goods with care, but I was unprepared for the extent that Erez and his team would go to in ensuring that my furniture was protected during this long-distance move. I do not have expensive or antique furniture, but Erez and his team wrapped every piece of furniture as if each was invaluable.
When Omri and his helper delivered the furniture in Washington, DC, they could not do enough to make sure that each item was positioned where I wanted it and that I was satisfied with their work. And they finished the unloading in less than two hours.
Finally, I was most pleasantly surprised by the cost of this move. With the quality of your moving services, I expected to pay much more than I did!
Mr. Katalan, I have only one regret. I wish Northstar had an affiliate in Washington, DC for local moves since I expect to move locally again next year. I know that my future moving companies will never meet the customer service standards set by Northstar Moving Corporation since Northstar is the Best!
Norma J. Mannix