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Outstanding Service From Start to Finish. Truly Exceptional.
I cannot say enough positive things about NorthStar Moving Company. From the very first interaction through final delivery, the entire experience was seamless, professional, and genuinely impressive.
From the start, Anna was incredibly informative and helpful. She promptly set up an appointment for a video estimate of my fully furnished two-bedroom, two-bathroom apartment in the Playa del Rey area of Los Angeles. The video assessment was efficient, thorough, and reassuring. Shortly after, Ron Cohen sent me a detailed estimate and contract, and from that point on, everything moved forward smoothly and with complete transparency.
Ron was consistently flexible with my schedule and accommodating of my requests, which made an already stressful life transition far easier. Communication was clear, timely, and professional at every step.
On the day of the move, the packing team exceeded every expectation. They packed my entire apartment with exceptional care and attention to detail. My fully equipped kitchen was wrapped and boxed meticulously. My dining room furniture, delicate and intricate sculptures, and original artwork were all handled with remarkable precision and respect. The team worked efficiently while never rushing, and they consistently checked in with me, asked thoughtful questions, and made sure I was aware of how and why items were being packed a certain way. Their professionalism, intentionality, and pride in their work were evident throughout the entire process.
From an administrative standpoint, everything was equally smooth. The coordination and communication between departments was impressive. From the initial video assessment with Ron, to the insurance correspondence handled by Kristi Hahn, to the electronic payments processed by Alejandra Becerra, every interaction was easy, clear, and well organized.
I want to especially recognize Alejandra Becerra from Operations. On the day of the move, she personally called multiple times to check in, ensuring everything was going well and addressing any questions along the way. She even called again once the team finished packing to make sure I was fully satisfied. That level of care, follow-through, and accountability is rare. Well done, Alejandra.
The delivery experience was just as impressive. My belongings were packed in Los Angeles on a Friday, and by Sunday morning at 8:00 a.m., the NorthStar team had already arrived at my storage facility for delivery. The unloading process was handled with incredible precision and organization. Every item was placed intentionally, carefully, and thoughtfully. The entire delivery was efficient, calm, and extremely well executed.
I could not be happier with the quality of service NorthStar provided. They turned what could have been a stressful, overwhelming cross-state move into a smooth and reassuring experience. Every person I interacted with demonstrated professionalism, care, and genuine dedication to their work.
Thank you, NorthStar Moving Company, for making this transition such a positive one. If you are planning a move and want peace of mind, clear communication, and exceptional service, I wholeheartedly recommend hiring NorthStar. You will be in excellent hands.
Packing Service
We have used NorthStar for many moves over the last decade. Ron Cohen, estimator and overall good guy, has been like a friend of the family.
We have them pack, move and unpack for us.
Last week, NorthStar and Ron again came through for us with a great crew and excellent work. The move was as flawless as one can expect, given that the act of moving is one of life’s biggest stressors. We wouldn’t use anyone else!
NorthStar helped us with a local move and they were great to work with. John provided an in-person estimate and was responsive with all of our questions leading up to move day. The team that moved us, Alejandro, Ruben, Obeth, Francisco, Angel, were top notch! They were professional, organized, and incredibly efficient. They carefully wrapped and boxed our furniture so it would remain protected for the move and while in storage. We were also impressed with their ability to maximize the space in the truck and the storage unit to avoid us having to pay for a second trip. The crew were very experienced, worked really hard, and had a great attitude. I highly recommend NorthStar for your moving needs!
This is my second time using this moving company and yes I always get a GREAT and AMAZING EXPERIENCE! KUDOS to Alejandro, Jose and Angel. They’re very patience and helpful with me and my family. Making sure our stuff was completely safe and secure! More power to you NorthStar you have an amazing and assets people will always be friendly too. Godbless!!
Fantastic movers, quick, professional and trust-worthy. Gil’s communication makes it worth it. He was flexible when I didn’t know my dates, and I ended up having to store items for a month. With a quick text when I was ready, they came on a Sunday! Then came back and picked up my empty boxes. So nice.
We recently used NorthStar Moving Company for a long distance move from Los Angeles to Houston and had an excellent experience. Ron came to our house for the initial quote, which was lower than competing national van line companies. We did full service with packing/moving – which went very smoothly and we did not encounter any issues. Moving trucks (Wilberto and his team) delivered our furniture one day earlier than expected and everything arrived without damages – not one item was broken (all mirrors intact and not a single piece of glassware broken). The packing and loading/unloading was done really well, and honestly I was very impressed with this company and happy with how stress-free our move was.
I highly, HIGHLY recommend NorthStar Moving Company. We had to relocated due to the Eaton fire and on the morning the moving truck was scheduled to show up there had been a mudslide on our street, blocking access. We were so disappointed because we assumed the move just wouldn’t be possible. I called them while they were en route to let them know what happened but they said they wanted to first come check it out. They showed up with the truck and a 4×4 they had rented, surveyed the situation and then got straight to work making countless trips back and forth up to our house to load, then unload down at the truck parked below. Not once did I notice any sign of them being inconvenienced or annoyed – in fact they couldn’t have been kinder, offering reassurance. They worked fast and were thorough; packing up our items in boxes and using furniture pads to keep everythign protected. They really made it happen when they could have easily canceled to reschedule
I had a move from Altadena to Alhambra and it went smoothly. Eliezar Z. and Milton were both great at moving all of our stuff! Me and my girlfriend had already moved our valuables and fragile things separately, and put everything else in boxes. Eliezar and Milton were experts at knowing how to break down the bed and mattress and keep them safe and clean. They also handled the couch very well! Especially considering how we lived on the second floor and only had stairs, no elevator. We were very grateful with their help, and they even offered to move one of our bigger potted plants with no issue. We were worried the plant would be damaged in the back, but they assured us they knew how to properly secure it and told us that all of the items in the back were strapped down securely. Sure enough it arrived safe and sound! They charge a minimum of 4 hours (3hrs minimum plus double time on the drive) and overall came to about the same price as other competitors, but I genuinely appreciated their customer service! Valery called us back whenever she missed our call and helped us with the process. Very glad we went with Northstar Moving.
Pedro, Victor, and Benjamin were so thoughtful, kind, and efficient with my move! i had two pickup locations (one being a sublet where not everything was meant to go in the truck to add to the complications!) and they handled it all with grace and lots of check-ins! they were gentle with everything and very creatively managed to move large pieces through small passageways. highly recommend!
This is probably my sixth move with NorthStar over the past 8 years. They have been great communicators. Good listeners. Good problem solvers. Fair and transparent about pricing. And 100% reliable and careful. I feel lucky to have them on my list of resources. If you use them you will be in great hands.