Having moved several times in the last few years, I am quite familiar with unpleasant moving experiences…this was not one of them. North Star took great care of my belongings, and even more, they provided excellent customer service. Someone always answered when I called, they return phone calls, and they do what they say they will do. I was most impressed by the care they took to ensure a broken item was satisfactorily taken care of. Customer service representatives called regularly to inquire about the status of the claim and I was promptly sent reimbursement for the cost of the repair. I highly recommend this company for hassle-free moving (who knew that even existed?!).
I am thankful that NorthStar made my move easy and fast. The three-man crew were friendly, helpful, and worth every penny. From the beginning of the process to the final payment, I have never been as satisfied with any company as I have with NorthStar. Go with them if you are thinking of using a moving company.
These guys were great. I was lucky enough to be able to schedule a move time with them with only 3 days notice. The told me they would be there anytime between 12pm and 6pm, but they would call me an hour before they came, which was really awesome. They ended up coming at 12 pm on the dot and got me fully moved into my new studio by 2pm. They were great, so fast and efficient! There were no extra fees and they took care of my stuff! I will definitely use them the next time I move! Thanks NorthStar Moving!
This company could not have given me better service from start til finish. they came to give me a quote (on a Staurday at my convenience – even showed up on time) and actually moved me the next day. The estimate was more than fair ( best price i was quoted out of 2 other companies) and they were fast and efficient and careful with all of my stuff. as my kids got in their way and tried to tell them 4 different places to put one piece of furniture, they were patient and patient and patient. i received a firm/set/not-to-exceed price and there were NO HIDDEN costs and they even let me use their boxes for free – the ONLY NEGATIVE…..I can’t use them as often as I’d like …TELL EVERYONE!!!!!!!!!!!!!!!!!!!!!!! NORTHSTAR MOVING. Call for a price – ask for Ron.
Northstar moved me for the 3rd time last week, and these guys are fantastic! Moving is always a stressful experience, and Gadi is reassuring and confidence-inspiring throughout the process. I think their prices are extremely fair, especially considering how efficient and hardworking their moving crews are. And each time they’ve come in below their estimate. I have a ton of fragile and expensive electronic and film equipment, and Northstar has never damaged a thing. They take great care in packing everything securely, wrapping every piece of furniture, and making sure all boxes are protected with plenty of packing material. The move took two days (one for packing, one for the actual move), and the same crew of 4 guys worked both days. They were efficient, hard-working, and careful throughout the process. Unlike other moving companies I’ve used, the guys from Northstar are highly experienced, and I felt like I was in great hands all the way. The move went smooth as silk, and to top it off, Gadi is sending a truck over to pick up all the empty boxes left over from unpacking! I can’t recommend Northstar highly enough.
Moved 18 miles to new apt. Foreman Mike and crew were helpful, fast, polite and efficient. Alice K. in office the greatest with fast responses for help. Definitely recommend and would use again. LM
We used Northstar about a month ago when we moved into our newly built home. After all the toil, time and trouble of going through new construction, we were very sensitive to use a moving company that will be respectful of our furniture but also of the floors, the fresh paint and the wood works. We contacted Gadi who gave us an in home estimate, unlike the other movers who only gave over the phone estimates, open to much inaccuracies. Northstar were like magic men. They came a day prior to cellophane and blanket wrap all the furniture. the furniture was “mummified”. The day of the move the men arrived right on time, with a great attitude and ultimately worked their magic into descending some furniture that did not fit through doorways down from the balcony. At a blink of an eye almost, the sofa and desk we had so painfully brought upstairs some years ago, was slid into their truck. It was effortless for us but they made look under control and in unison for themselves too. Every room in the house was emptied and for our clothing ample boxes with rods were supplied. when we arrived at the new home, we were already confident with the choice we had made. They worked tirelessly to move every piece and position and unwrap in the correct placement, then they assembled all the disassembled parts. Overall, we are writing because more often than not you are promised one thing but delivered another but we are more than pleased with the impeccable service each crew member of Northstar provided. Gadi was the front face of trust, respect and a well run company for us.
I just used them last weekend for a quick move (about 15 minutes away). It’s the first time I’ve hired professional movers, so I was a little reluctant and didn’t know what to expect. Ended up getting 3 really helpful guys. We didn’t have much to move, so were pretty much done in about 2 hours. They even helped me take apart our washer/dryer. And another thing – they accidentally forgot to unload a ladder, and didn’t realize it until they were about 30 mins away. They called me and came right back, which was unexpected. I’d definitely use them again. Sales/corporate staff was helpful too – I booked it a little over a week before my move, and they were able to accommodate.
These guys are total professionals. I’ll be happy to use them again in the future. We had a complicated move: LA to San Francisco with stops at storage locations in both places. Was worried that something would go wrong, but Northstar handled it in exemplary fashion. First contact was with Alice at the home office. She was super nice and patient, walked me through the whole process and afterward followed up to make sure all my questions had been answered. A few days later, Ilan came out for a no-cost estimate: He took about 15 mins, did a few calculations and then gave me a price that was more than reasonable. On the day of the move, Carlos and his crew showed up bright and early, and they couldn’t have been friendlier or more professional. We hadn’t had time to pack everything, and these guys made quick work of whatever was left. Seriously, these guys work hard. A few days later, on the day we had arranged, they showed up at our new place in SF and unloaded everything – again, let me emphasize that they work FAST. After the move, I discovered that a few supports from a chaise lounge had fallen off on the move. Called Northstar, spoke to Wendy and after gathering the facts she immediately agreed to cover the whole replacement cost (even though the price to do so was quite high). Moving is never fun, but Northstar really helped minimize the stress. I’d recommend them to anyone.
NorthStar Moving Company provided us with excellent service from start to finish. We became aware of NorthStar after a friend had used them successfully for his local move. A few months later when we were preparing for our own local move, we called and scheduled with NorthStar. It was simple, direct and convenient right from the start. Over the phone, the sales and move coordinating teams were very professional and extremely helpful. They explained every detail and answered every question we had. Our fears and worries about moving day were pleasantly dispelled by their patience and experience. On moving day, the movers arrived on time and ready to go. Raoul was the foreman, and he was an excellent captain. He got down to business and was friendly. His team, Martin and Alex, were also excellent. Together they were a fast and efficient team who took great care with our belongings. Our move was completed on time without any hiccups, hassles or worries. I would hire NorthStar on my next move, no questions asked. I highly recommend them for their excellent customer service and experienced movers.