I’ve used a few moving companies and these guys are the best. I was hesitant about using for long distance as it seems most of the best reviews were for local moves. Corporate office was very helpful in setting things up and answering questions. Don’t have to wait on hold or talking to a computer for ever. The price ended up being cheaper than quoted even though I thought it was going to be more expensive. The guys who came to move were awesome! 7 guys came and they were fast and efficient. They all moved around doing things synchronously with even talking to each other much. They were a well oiled machine. It still took 6 hours to pack up my house…. that’s how much crap I had. All our stuff was already in boxes too. Don’t use their boxes. Way too expensive. I ended up using 1 or 2 just because they needed more and I didn’t want to drive to home depot. The delivery time window was pretty on. They were a little late because of someone didn’t show up to pick up on the prior delivery. The guys who unloaded were not very good. Because it’s a long distance move they hire some local guys. There were 3 of them. I could tell a huge difference between those who packed and loaded my house and these three “freelancers.” It was like night and day. It was quite obvious they didn’t know what they were doing very well. One guy was straight out lazy…. Hopefully they find some more reliable people on long distance. if you have a small load the truck driver will probably do it himself. When we finally finished unwrapping things there were 2 minor things damaged. Corporate followed up to make sure things went smoothly. I told them about the 3 “freelancers” and the 2 damaged articles. They promptly went above and beyond what they were liable for and more than made up for it with their awesome customer service. They even put value on my time and inconvenience. As I mentioned above, it wasn’t completely perfect, but they value you as a customer and also understand that your time is valuable and worth something. I feel their customer service is above and beyond anything else out there and that is why I’m giving them 5 stars.
Having moved several times in the last few years, I am quite familiar with unpleasant moving experiences…this was not one of them. North Star took great care of my belongings, and even more, they provided excellent customer service. Someone always answered when I called, they return phone calls, and they do what they say they will do. I was most impressed by the care they took to ensure a broken item was satisfactorily taken care of. Customer service representatives called regularly to inquire about the status of the claim and I was promptly sent reimbursement for the cost of the repair. I highly recommend this company for hassle-free moving (who knew that even existed?!).
I am thankful that NorthStar made my move easy and fast. The three-man crew were friendly, helpful, and worth every penny. From the beginning of the process to the final payment, I have never been as satisfied with any company as I have with NorthStar. Go with them if you are thinking of using a moving company.
These guys were great. I was lucky enough to be able to schedule a move time with them with only 3 days notice. The told me they would be there anytime between 12pm and 6pm, but they would call me an hour before they came, which was really awesome. They ended up coming at 12 pm on the dot and got me fully moved into my new studio by 2pm. They were great, so fast and efficient! There were no extra fees and they took care of my stuff! I will definitely use them the next time I move! Thanks NorthStar Moving!
This company could not have given me better service from start til finish. they came to give me a quote (on a Staurday at my convenience – even showed up on time) and actually moved me the next day. The estimate was more than fair ( best price i was quoted out of 2 other companies) and they were fast and efficient and careful with all of my stuff. as my kids got in their way and tried to tell them 4 different places to put one piece of furniture, they were patient and patient and patient. i received a firm/set/not-to-exceed price and there were NO HIDDEN costs and they even let me use their boxes for free – the ONLY NEGATIVE…..I can’t use them as often as I’d like …TELL EVERYONE!!!!!!!!!!!!!!!!!!!!!!! NORTHSTAR MOVING. Call for a price – ask for Ron.
Northstar moved me for the 3rd time last week, and these guys are fantastic! Moving is always a stressful experience, and Gadi is reassuring and confidence-inspiring throughout the process. I think their prices are extremely fair, especially considering how efficient and hardworking their moving crews are. And each time they’ve come in below their estimate. I have a ton of fragile and expensive electronic and film equipment, and Northstar has never damaged a thing. They take great care in packing everything securely, wrapping every piece of furniture, and making sure all boxes are protected with plenty of packing material. The move took two days (one for packing, one for the actual move), and the same crew of 4 guys worked both days. They were efficient, hard-working, and careful throughout the process. Unlike other moving companies I’ve used, the guys from Northstar are highly experienced, and I felt like I was in great hands all the way. The move went smooth as silk, and to top it off, Gadi is sending a truck over to pick up all the empty boxes left over from unpacking! I can’t recommend Northstar highly enough.
Moved 18 miles to new apt. Foreman Mike and crew were helpful, fast, polite and efficient. Alice K. in office the greatest with fast responses for help. Definitely recommend and would use again. LM
We used Northstar about a month ago when we moved into our newly built home. After all the toil, time and trouble of going through new construction, we were very sensitive to use a moving company that will be respectful of our furniture but also of the floors, the fresh paint and the wood works. We contacted Gadi who gave us an in home estimate, unlike the other movers who only gave over the phone estimates, open to much inaccuracies. Northstar were like magic men. They came a day prior to cellophane and blanket wrap all the furniture. the furniture was “mummified”. The day of the move the men arrived right on time, with a great attitude and ultimately worked their magic into descending some furniture that did not fit through doorways down from the balcony. At a blink of an eye almost, the sofa and desk we had so painfully brought upstairs some years ago, was slid into their truck. It was effortless for us but they made look under control and in unison for themselves too. Every room in the house was emptied and for our clothing ample boxes with rods were supplied. when we arrived at the new home, we were already confident with the choice we had made. They worked tirelessly to move every piece and position and unwrap in the correct placement, then they assembled all the disassembled parts. Overall, we are writing because more often than not you are promised one thing but delivered another but we are more than pleased with the impeccable service each crew member of Northstar provided. Gadi was the front face of trust, respect and a well run company for us.
I just used them last weekend for a quick move (about 15 minutes away). It’s the first time I’ve hired professional movers, so I was a little reluctant and didn’t know what to expect. Ended up getting 3 really helpful guys. We didn’t have much to move, so were pretty much done in about 2 hours. They even helped me take apart our washer/dryer. And another thing – they accidentally forgot to unload a ladder, and didn’t realize it until they were about 30 mins away. They called me and came right back, which was unexpected. I’d definitely use them again. Sales/corporate staff was helpful too – I booked it a little over a week before my move, and they were able to accommodate.
These guys are total professionals. I’ll be happy to use them again in the future. We had a complicated move: LA to San Francisco with stops at storage locations in both places. Was worried that something would go wrong, but Northstar handled it in exemplary fashion. First contact was with Alice at the home office. She was super nice and patient, walked me through the whole process and afterward followed up to make sure all my questions had been answered. A few days later, Ilan came out for a no-cost estimate: He took about 15 mins, did a few calculations and then gave me a price that was more than reasonable. On the day of the move, Carlos and his crew showed up bright and early, and they couldn’t have been friendlier or more professional. We hadn’t had time to pack everything, and these guys made quick work of whatever was left. Seriously, these guys work hard. A few days later, on the day we had arranged, they showed up at our new place in SF and unloaded everything – again, let me emphasize that they work FAST. After the move, I discovered that a few supports from a chaise lounge had fallen off on the move. Called Northstar, spoke to Wendy and after gathering the facts she immediately agreed to cover the whole replacement cost (even though the price to do so was quite high). Moving is never fun, but Northstar really helped minimize the stress. I’d recommend them to anyone.