Call Us
Free Quote
Menu
We used North Star to move our family of four into our new home. They were excellent. I literally can’t find a single negative. The experience was entirely pleasant from getting a quote from Ron (very reasonable) to all the guys who moved us (Manuel, Ramiro, William, Rafael, Hector). They showed up on the early end of their window, and worked very quickly and carefully. Furniture was all wrapped well, as were all our valuables (they packed up the kitchen). They dealt with an annoying street closure, and a locked gate without getting annoyed, were very nice to my kids, and all in all it was as good an experience as moving can be!
Testimonials
Just had Northstar move my studio again. This is our eighth move with them and they always do a great job! Fred, Josh, Chris K, Wilbur, Steve, Lloyd, Jorge M and Sammy made it all seem effortless. Thanks again!
Final Update:
Thanks to the phenomenal customer service from NorthStar Movers’ HR department, I am able to confidently update my review to 5 stars. I was able to satisfactorily resolve the issue I had regarding my broken lamp, and I am also pleased and convinced that my poor experience with the previous manager was a one-off and not the level of service this company would typically provide.
Also, their visit to my office building for a moving quote was efficient, polite, friendly, and timely. Although the decision of which moving company to use for our business move isn’t up to me (our home office decides this) I am pleased we got an opportunity to get a quote from them and was satisfied with the service.
Ruben and Orlando helped out our business move into a new office. They did great and were very professional. Definitely will recommend to others.
This was a slightly bumpy ride that all turned out well in the end, thanks to truly exceptional customer service from NorthStar Movers’ headquarters.
Before I get into the details of my experience, the main takeaway here is that you should not hesitate to tell the crew manager if you’re unhappy and/or call the main office, who assured me that they take customer feedback so seriously they will even send out a new moving crew, mid-move, if you’re not thrilled with your current team.
While I wasn’t unhappy with my team (I certainly wouldn’t have swapped them out for a new crew!), I wasn’t blown away by them either. Although my movers were super nice and careful, I did have to point out things they had not yet packed — entire cupboards and drawers — and I found a few things in the house at the last minute, before they pulled away from my old address, which I managed to sneak into the back of the truck just before they closed the door.
Somehow a couple of things also went missing, I discovered as I was unpacking — nothing of great monetary value, just things with sentimental value to me. Once I discovered the missing items a few days later and called them, NorthStar managed to track down my misplaced garden statue, which had been left on the truck, and generously compensated me for the other two missing things: a winter coat and a back massager.
I told them at that time, while I had someone from customer service on the phone, that I had been unimpressed by the general “hustle” of the team, which wasn’t as drill-sergeant-ready as some crews I’ve used in the past, who have a super clear system and assembly line-esque matrix in place. I also mentioned that I felt the crew did a somewhat illogical packing job, in places, which I discovered as I was unpacking. For example, the components of a stand mixer from the kitchen was somehow packed in two (or maybe three) different boxes. This made unpacking and putting things away pretty annoying at times.
But NorthStar also compensated me for an hour of move time, since I was unhappy with the overall speed of the move, and told me that they’re always happy to give you a “not to exceed” price or flat rate, if you call an estimator to come by before your move. That way, you never pay for the crew’s slowness — they do. This was great advice, which I will definitely use moving forward.
So, all in all, NorthStar Movers is an imperfect moving company (like all of them) that really cares, and I trust a company that takes your feedback so seriously that they do everything possible to make you happy in the end.
Before I get into the details of my experience, the main takeaway here is that you should not hesitate to tell the crew manager if you’re unhappy and/or call the main office, who assured me that they take customer feedback so seriously they will even send out a new moving crew, mid-move, if you’re not thrilled with your current team.
While I wasn’t unhappy with my team (I certainly wouldn’t have swapped them out for a new crew!), I wasn’t blown away by them either. Although my movers were super nice and careful, I did have to point out things they had not yet packed — entire cupboards and drawers — and I found a few things in the house at the last minute, before they pulled away from my old address, which I managed to sneak into the back of the truck just before they closed the door.
Somehow a couple of things also went missing, I discovered as I was unpacking — nothing of great monetary value, just things with sentimental value to me. Once I discovered the missing items a few days later and called them, NorthStar managed to track down my misplaced garden statue, which had been left on the truck, and generously compensated me for the other two missing things: a winter coat and a back massager.
I told them at that time, while I had someone from customer service on the phone, that I had been unimpressed by the general “hustle” of the team, which wasn’t as drill-sergeant-ready as some crews I’ve used in the past, who have a super clear system and assembly line-esque matrix in place. I also mentioned that I felt the crew did a somewhat illogical packing job, in places, which I discovered as I was unpacking. For example, the components of a stand mixer from the kitchen was somehow packed in two (or maybe three) different boxes. This made unpacking and putting things away pretty annoying at times.
But NorthStar also compensated me for an hour of move time, since I was unhappy with the overall speed of the move, and told me that they’re always happy to give you a “not to exceed” price or flat rate, if you call an estimator to come by before your move. That way, you never pay for the crew’s slowness — they do. This was great advice, which I will definitely use moving forward.
So, all in all, NorthStar Movers is an imperfect moving company (like all of them) that really cares, and I trust a company that takes your feedback so seriously that they do everything possible to make you happy in the end.
Totally recommend Northstar if you want to move, long distance or short! Calvin has a great team with him, arrived on time, took great care of my properties and is extremely professional. Thanks!!
Thank you for your generous support of the 3rd annual LMGI Awards Show.
Your partnership with the guild has been instrumental to our growth. Our membership appreciates your active involvement.
The show was a tremendous success. We could not have done it without the support of our devoted sponsors and friends of the guild. We are very grateful for your continued support throughout the years.
We look forward to a continued mutually beneficial relationship. Thanks again.
Sincerely yours,
Nancy Haecker
President, LMGI
Kuddos to your team of amazing movers!
I am the Wellness Director at a Senior Living Community in Corona. We had a new resident move in on Friday and a team of three movers came to move her in.
Before they began to unload the truck, they witnessed one of our established eldery residents fall down behind our building and hit her head. The three gentleman jumped into action. One comforted the resident while another caught her dog who had run away as the leash was dropped during the fall, and the other gentleman ran into the building looking for help.
We are so grateful for the quick response by your Team!
Our resident who was injured is home now and on the mend!
Thanks again for everything!
I am the Wellness Director at a Senior Living Community in Corona. We had a new resident move in on Friday and a team of three movers came to move her in.
Before they began to unload the truck, they witnessed one of our established eldery residents fall down behind our building and hit her head. The three gentleman jumped into action. One comforted the resident while another caught her dog who had run away as the leash was dropped during the fall, and the other gentleman ran into the building looking for help.
We are so grateful for the quick response by your Team!
Our resident who was injured is home now and on the mend!
Thanks again for everything!
April 21, 2016
Ms. Michelle Valencia
NorthStar Moving Company
9120 Mason Avenue
Los Angeles, CA 90013-2086
Dear Michelle:
I just wanted to let you know what a great job your movers did in relocating our offices on March 31, 2016. They were timely, efficient, worked hard, and answered our questions when needed. We even finished earlier than originally planned! It was a pleasure to work with them and if we had to move again tomorrow, we’d absolutely give NorthStar a call!
Thank you for all of your help.
Best regards,
Rebecca Payne Collins
Office Manager
I hired Richard and his crew of seven other men. They worked hard, stayed on task and had a great attitude. I’ve worked with movers on several occasions and this was one of the best experiences I’ve had. Great work!
Also, special thanks to Ilan for scheduling things and working with my budget. He’s very professional, and has great follow up skills.
I’d recommend NorthStar to anyone planning a move. Thanks guys!
I have moved a lot since coming to LA 13 years ago and I have never had such an easy and flawless move. These guys at north star are super efficient and trust worthy. They took good care of my stuff and they did it in no time. I was done with my move in 3 hours and they helped me organize 13 years of crap. I’d hire these guys again for sure!
Love these guys! Quick, efficient, and friendly. They made sure to communicate about traffic delays. Would definitely recommend and use again.
Big shout out to Calvin, Josh, Steven and Ismael for making my moving experience relatively painless. You guys were fantastic!
I only use NorthStar Movers. The couple of times I have had to move around Los Angeles – the first time NorthStar and they were awesome, the second time I used someone else (don’t know why) and immediately regretted it. I had to move again recently and called NorthStar and they seriously just are the best.
Team leader Miguel and his colleagues Matt and Caesar were efficient, friendly and so careful with our belongings – utmost professionals! I tell all my friends that they have to use NorthStar because they really are at the top of the moving game.
Team leader Miguel and his colleagues Matt and Caesar were efficient, friendly and so careful with our belongings – utmost professionals! I tell all my friends that they have to use NorthStar because they really are at the top of the moving game.
NorthStar Moving was extremely helpful. We had items in their storage in Southern California and wanted only a portion of the items shipped to our home in Phoenix. The team in California was very helpful and patient with us as we went through all of our pieces of furniture. Once shipped (almost immediately!), the delivery arrived in Phoenix earlier than expected, expertly packed and very well taken care of. The team was quick to unload and set up and were a pleasure to work work. I’d certainly use them again and would strongly recommend them for both storage and moving!
NorthStar Moving was extremely helpful. We had items in their storage in Southern California and wanted only a portion of the items shipped to our home in Phoenix. The team in California was very helpful and patient with us as we went through all of our pieces of furniture. Once shipped (almost immediately!), the delivery arrived in Phoenix earlier than expected, expertly packed and very well taken care of. The team was quick to unload and set up and were a pleasure to work work. I’d certainly use them again and would strongly recommend them for both storage and moving!
Fred, Jorge L, and Luis J were great. They were quick and really easy to deal with. Would definitely recommend Northstar. Great price and great service!
Wow, these guys are quick and on point! They showed up on time and with good attitudes ready to do the job and hustled all the way through to completion.
Fred, Jorge L and Darrell were amazing! They were extremely friendly, helpful and professional! They made my move easy and seamless! Thank you!
Thank goodness we found NorthStar Movers. We’ve moved 7 times in 9 years. Our last movers were great – but too expensive. So we gave NorthStar a shot. The estimate process was simple and quick. They give you a “not to exceed” quote which is fantastic! The move is based on estimated time to move. If they finish before the estimated time (which they did for us!) you get $$ back. Crazy – right? If they move goes longer than the estimate, there is no extra charge. Our crew was friendly, professional and they did a great job. Hint – if you want them to pack EVERYTHING (which we did) just let them know and they’ll add the extra time (it was not much at all) to the bid. We’ll definitely use NorthStar again – but hopefully we are done with moving!
Cesar, Miguel, and Matt were great. Super fast and efficient. Definitely recommended!
My first experience with a moving company, I must say my experience was a great one thanks to the great group of young men that came to move me and my families belongings to our new home. I could not be happier with the decision to go with north star movers as my moving company.
Orlando,Phillip,David & Marvin did a fantastic job of moving all our belonging up 40 plus steps in the heat all while keeping a great attitude and pace as they finished before the time allotted saving me some money…their professionalism, great attitude & hard work made what could have been a nerve racking experience a smooth and easy one.
I highly recommend North Star movers
Orlando,Phillip,David & Marvin did a fantastic job of moving all our belonging up 40 plus steps in the heat all while keeping a great attitude and pace as they finished before the time allotted saving me some money…their professionalism, great attitude & hard work made what could have been a nerve racking experience a smooth and easy one.
I highly recommend North Star movers
I had a move today with Fred, Jorge L, and Matt. They were great! Really professional and fast! They handled my furniture with care and all had really great attitudes. I will for sure be using North Star again!
Calvin, Jeremy, and Angel were AWESOME!!!!! Everything went super smoothly and they were friendly, helpful, and super efficient! Northstar Movers is the only moving company to use for local moves! I was really impressed and very satisfied with the amount of service and convenience for the price!
Jeremy, Eduardo, and Ruben were all extremely professional, courteous, and skilled at packing and moving my belongings. They showed up right at the start of my delivery window, and started immediately like seasoned pros. They handled all of my boxes and furniture with the utmost care, and were done in an hour and a half. Thanks guys!