These guys are the best. We were searching around on yelp for moving companies and my fellow yelpers did not steer us wrong with NorthStar. NorthStar truly deserve much respect and praise. We we’re moving from LA to the Bay Area. We called and got someone to come out to to give us an estimate within 2 days. Ilan was our point of contact and he truly is an exceptional customer service oriented professional. He is very courteous and respectful and represents NorthStar extremely capably. We got $100 discount for mentioning yelp and he even beat his own estimate by $200 with a maximum price locked into his estimate. Our apartment was not ready by the first of the month which exceeded their 30 day free storage policy and he gave us a weeks worth of storage for free. They normally don’t prorate storage so if you exceed the complimentary 30 days, then you would get charge for a full month which is about $150-$200. On moving day 3 guys came and moved us out in 5 hours. The move was estimated to be 3-5 hours to pack and load their truck. Everyone was courteous, worked diligently, and most importantly handled our stuff with care and caution. They have a delivery date range of typically 3-5 days as part of their standard delivery services which is more economical than a hard delivery date. The week of our move, I communicated with Ilan on Monday to see if there was any wiggle room to have our stuff delivered by Friday morning and he said he’d check with his boss/dispatcher and got back to me within 24 hours to confirm that indeed they can make the delivery happen on Friday morning. This is where I am very grateful for NorthStar’s follow through. If I could give extra stars here, they’d get another 3 stars. With two tiny ones, we we’re hoping to move in on a Friday morning so that we can spend the weekend getting settled instead of moving in Saturday or even yikes on Sunday. Move in day went very smoothly. 3 gentleman and 1 lady showed up at 9 am sharp and moved us in in 2 hours including furniture set up and all. We had a tiny casualty, a clock was cracked. But it was a cheap clock and not a big deal for us. Conclusion: This was the most stress and hassle free move ever for us. All thanks to NorthStar and Ilan. We would definitely recommend them and use them again ourselves. PS a nice touch was that Ilan called us on Sunday just to check and see how things went. Keep up the amazing customer service NorthStar!

I recently moved from LA to San Francisco. Northstar’s service and professionalism stood a mile out from the competition. During the quote process, Ron was a dream. He took the time to really understand what I was moving, that I wouldn’t be on site during packing, accommodated my last minute dates, explained my options, made recommendations and gave me a very fair quote. And, I knew the quote was all inclusive and that I could trust I wasn’t going to get a different story and add-ons come moving day (which has happened to me more often than not). Angel and his crew packed my items, and even though I had to manage the move remotely (by phone no less), everything got here, beautifully packed. Ted, Samantha and Cesar were awesome in making sure the details were worked out – and Alberto and Fernando carried everything up – three flights of narrow stairs and didn’t leave until they felt I was taken care of (even after I told them it was fine – they pointed to things that they thought I might want to move from one end of the room to the other – and they were right.) The entire team was a dream and somehow they made moving seem easy. Thanks guys.

I used NorthStar for a move from Los Angeles to Menlo Park. I had to plan it in just a few days. Ted gave me a quote and helped me with scheduling.  Three days after speaking with Ted, the movers came to my house and then my storage unit.  The were fast, friendly, and professional.  And, I felt like my furniture was in good hands. Everything arrived the next week and was in great condition.  I even had to reschedule the drop-off because of work, and NorthStar was completely flexible.  As an added bonus, the price I ended up paying was significantly less than the quote Ted gave me which was already more reasonable than any other companies I spoke to.  I HIGHLY recommend!

I used NorthStar for a move from Los Angeles to Menlo Park. I had to plan it in just a few days. Ted gave me a quote and helped me with scheduling. Three days after speaking with Ted, the movers came to my house and then my storage unit. The were fast, friendly, and professional. And, I felt like my furniture was in good hands. Everything arrived the next week and was in great condition. I even had to reschedule the drop-off because of work, and NorthStar was completely flexible. As an added bonus, the price I ended up paying was significantly less than the quote Ted gave me which was already more reasonable than any other companies I spoke to. I HIGHLY recommend!

Very reasonably priced and responsible about calling prior to arriving. I appreciated knowing exactly what I was paying for and when I needed to plan to be home. 

The movers were also so nice and good natured. They helped me disassemble and move an old bed out of my apt. before unloading the stuff in the moving truck into the new place – no questions asked.

Northstar was very helpful and accomodating from the get go. Their schedulers were professional. and the moving crew was friendly and efficient. Overall, they are not the cheapest, but they did everything they could to keep costs minimized. But you get what you pay for. And I think its worth a few extra dollars to get efficiency and good service. I would use them again.

Northstar is SMART.  They know that enthusiastic word-of-mouth will get them more business than a Yellow Pages ad, and so their business model is based on making their customers happy.  They invest in it.  Moving is a leap of faith and can be quite emotional – you’re entrusting your entire estate into someone else’s hands, as well as making a big change in your life.  Do yourself a favor and do it with these guys.  For a competitive price, I received premium service.  From Wendy who worked with me to get the ball rolling.  To Ilan, who personally came out and gave me an estimate that he guaranteed wouldn’t be more than what the contract said.  To Juan Carlos, Jaime Pevromo, Miguel Garcia, and Rafael who packed and on-loaded our stupidly-heavy furniture – sometimes on their BACKS – with the strength of Norse gods and the easy, sweet attitudes of relaxed surfers: they treated everything as though it was their grandmother’s and did a more thorough job of packing and protecting than I would have done myself.  Our off-loading crew, Jesus, Juan Carlos, Giovani, Ramir, and Matt had the additional burden of trying to find parking for a 22-foot truck in downtown San Francisco (I’m too embarrassed to admit to how long it took them – it’s my fault), but they handled everything with great style and grace.  Even the dispatchers on the phone – such as Cesar – were exceptional – they speeded up my delivery date – just to help me get into my job faster.

Honestly, if every company acted like they really cared about what customers would say about them – they would act more like Northstar.  I can’t say enough nice things about these guys.  Responsible, professional, competitive, and customer-focused.  You won’t be disappointed if you go with them.