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Wonderful experience for long distance moving from CA to NY. We were so worried about the long-distance move after reading many reviews for other companies. It turns out NorthStar definitely worth our trust and exceeded our expectations! The work was professional. Even my large mirror arrived untouched. For long-distance move, the delivery window is 3 weeks but they were upfront about it. All the crew members and customer services are extremely helpful and friendly! I would choose them again.
Long Distance Move
Georges crew was amazing!!! We had a smooth experience and everyone was polite and helpful! They moved everything and helped pack up a bunch of stuff we didn’t have time to. Can’t recommend enough!
Thanks guys!
Our recent long distance move with NorthStar was smooth and efficient. Every step was explained when I contacted the company re our move. The staff were friendly, responsive (I had lots of questions), patient and very professional. On packing/pick up day, the crew showed up when promised and our belongings were handled with care. Delivery at the destination was also handled efficiently and the crew was extra careful in unloading and placement of furniture. We were very happy with the service we received and highly recommend NorthStar.
I have used NorthStar Movers for 2 local moves in LA and most recently an interstate move. They are professional, friendly and so helpful. Moving is stressful enough without having to worry about packing and breakages. Alfonso is a magician with how he makes it all work. I have no hesitation in recommending NorthStar for a job well done!
Recently I had to make a pretty quick move from Scottsdale, Arizona to Austin, Texas, but since I had no furniture and only boxes, it was tough to find the right movers. I put in an out-of-state moving project request here on Yelp, as well as on a few other moving websites. A lot of the movers responded to me, but the majority of them pretty much told me that my move was not worth the time and effort since it wasn’t a full house with furniture. Many of them told me it would be best if I got a U-Haul, packed it myself and drove it to Texas. Considering the fact that I was a female moving on my own, that wasn’t an option. I wasn’t willing to drive a truck that I have no idea how to drive to a faraway place I’ve never driven to before…. And alone!
Luckily, NorthStar Moving Company reached out to me through Yelp, and when I called them, I could immediately tell that they were different. I initially spoke with Valery, who ended up working with me throughout most of the moving process. She was really kind, listened to my situation and quoted me a reasonable price. She followed up right away with an email outlining everything. I called a few other movers after, but no one gave me the good vibes that she did. I’m really glad I listened to my gut!
My situation was a little tricky because I was going to Austin and didn’t have a place lined up yet. I was not coming back to Scottsdale, so I would have to sign off on someone else being present to release my boxes. NorthStar was able to work with me on this, and I signed a form that allowed the other person to be there when my boxes were picked up in Arizona.
Once I found a place, I contacted Valery and she completed setting up the move. I signed everything and we set a date for the boxes to be picked up in Arizona. She explained the window of time that it might take for them to get to Austin. When the day came for the mover to pick up my belongings, it was even quicker and easier than I imagined. Although I was not there, I had packed all of the boxes on my own and had them waiting by the door. The person who was present for/signed off on that day even commented to me how quick and professional the movers were.
Now I just had to wait. Alejandra was assigned to the next part of my move, and she let me know every update right away. I was really impressed by how communicative everyone was that I worked with at NorthStar. The day my boxes were scheduled to leave Arizona, there was a small mechanical issue with the truck, but they had it fixed quickly, and it didn’t even delay the delivery.
I was quite stressed out about a lot of different things during the whole process, but the fact that everyone at NorthStar kept me informed of exactly what was going on allowed me to worry about one less thing. It can be very nerve wracking to not know where all of your life’s possessions are, but Valery and Alejandra put my mind at ease the whole time.
The day of the move-in went flawlessly, and I appreciate that the movers were able to work with the desired timeframe of the building that I moved into. The movers were very friendly and it was quick and painless. Right away, I noticed the boxes were in the same condition as when they had picked them up. During many moves in the past, I’ve had boxes show up all dirty and smashed up. And once I unpacked everything, I was happy to see that there was not one item that had broken!
I can’t say enough about what a dream it was to work with everyone involved in my move. I’m also happy to know that they have a location here in Austin, so if I ever need to move again in the future, I can work with them. And if anyone I know here needs a recommendation for a moving company, NorthStar is my absolute choice!
We had a challenging move with an exact deadline, where they had to empty half of a truck in one location in California, then take the other half to a fairly remote address in Colorado. They committed to getting the items to Colorado in a very tight 3-day window and did everything in the power to make that happen. Most important, the crew that showed up on both ends were kind, patient, hard working and professional. And the sales team was also open and easy to talk to as we made this all work. We recommend NothStar highly — particularly given they are in a business that is often filled with questionable options.
I’ve used NorthStar Moving for 3 moves now. All of them were between SoCal and Norcal, and I’ve been very happy each time.
My most recent move, in particular, was excellent thanks largely in part to Kevin R who was the primary person who helped with packing and moving out of my old house as well as unpacking and dropping off. Kevin is super friendly, helpful, and professional. His communication throughout the process and move was excellent, and I always felt taken care of. The rest of the NorthStar Moving team was great as well.
I needed to move with very short notice (less than a week), and NorthStar gladly accommodated. I was able to schedule a virtual walkthrough (via FaceTime) of my house to obtain an estimate and have movers at my house the very next day. The estimate was accurate; there were no surprise charges later on. I spent around $7400 on my move, which included some assistance with packing certain items (2 TVs, 2 mattresses, 2 desks, rowing machine, lamps, & miscellaneous smaller items), but I boxed up most of the stuff myself. I had a 4 bed house (which was not completely full of stuff, so the price will certainly vary based on your walkthrough). To be honest, I didn’t spend a lot of time shopping around, but I had used NorthStar in the past and had good experiences. Of my 3 moves, I only had some minor damage to a cheap Ikea dresser made of particle board, so no big deal there.
NorthStar does include some very minimal basic insurance for damages of 60 cents per pound on your stuff (at no additional cost), but there is an option to pay for additional coverage. I opted for additional coverage on some of my more valuable items (sofa, desks, TV, rowing machine). This insurance costs 3.5%-4.25% of the declared value plus a deductible of $100-$1000 (depending on which percent you opt to pay) with an optional $50 per item for interior damage of electronics. I believe there’s a more comprehensive (and pricier) insurance option as well. In the end, the insurance was just for peace of mind because my items arrived undamaged.
I’d definitely recommend NorthStar and would certainly use them again if I happen to be doing another longer distance move. A real, live person actually picks up the phone when you call them, and I didn’t have to wait a long time either. All the folks I spoke to (Gil, the estimator person… Kristi, the lady who helped with insurance… and the initial person on the phone whose name I didn’t catch) were very friendly and professional. And, they were all very patient with my dumb questions.
I can’t really compare NorthStar to other movers since I’ve been loyal to them, but they haven’t let me down in 3 moves, so I’ll be sticking with them.
Packers arrived on time, treated my items carefully, were efficient, were very professional and friendly. My items were delivered as promised on time and in excellent condition. Every contact I had with the office, packers and delivery people were positive and helpful.
Great communication and easy (or as easy as moving can be) experience moving cross-country from San Francisco to Boston. A friend recommended NorthStar to us after a great experience moving from SF to Philly, and we would now recommend NorthStar to our friends. NorthStar was able to work with our moving timeline, quoted us a pretty reasonable price, and was very on top of the whole process, calling us at each step to make sure everything was okay. We packed our own boxes but NorthStar did all the furniture and everything arrived in great shape.
We recently moved an elderly relative from San Francisco to San Diego and NorthStar Moving was fantastic. We needed full service so added packing and additional insurance. Our key contact John was fantastic, responsive, and thorough. The packing team came one time (early even!) and was efficient, detailed and thorough. When the items arrived at the new home, the unpacking and load in went smoothly. We really appreciate the quality and professionalism of NorthStar moving. I would highly recommend them for a statewide move or a local move.