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NorthStar did a fantastic job on our cross-country move, which involved moving all our worldly possessions from Santa Monica to Austin. Every single person I interacted with at the company was friendly, polite, and helpful. Our moving logistics were handled by Ron, who was good-humored, accommodating, and always very quick to respond my questions via e-mail. He came over to take a look at the items we were moving, and was very clear about how to prepare for the move as well as what limitations they had (no liquids that were unsealed/open, like my multi-gallon containers of soy sauce).
On moving day, a team of four movers showed up on time and completed the job in about 6.5 hours. They were quick, efficient, courteous, and hard-working. Just as importantly, they were very careful about protecting our stuff, ensuring that each and every item was adequately protected. We especially appreciated the care given to our 3D printer.
The move itself was pretty organized. We had something like 111 boxes/items, and they kept everything numbered and notated so that when those 111 boxes showed up at my new house in Austin four days later, I knew where each of them went.
We truly appreciated the hard work of everyone at Northstar who was involved in our big move, and would recommend them without hesitation.
Long Distance Move
Northstar is a FANTASTIC moving company. My sister and bro-in-law recommended them after they moved their 5 bedroom house across the country. I also did a cross country move and Northstar did an AMAZING job. They charged me 25% less than the national movers quoted me. The guys in LA were great – they were courteous and packed my things with care. The company communicated with me the entire journey across country and they delivered my things within the agreed upon window. The guys in Florida were also great. Nothing was broken or missing and the final bill was exactly what we agreed upon. These guys deliver on their promises. They are highly professional and they made this move painless and stress free. Thank you Northstar!
I used NorthStar to move from Los Angeles to Houston in May, and they were wonderful. Their estimate was very close to the actual price. They moved everything from my apartment and my storage unit into the the moving truck within a few hours; these guys work fast, but they were very careful. It took about 2 weeks for my belongings to be delivered, but absolutely nothing was missing or broken…and I had tons of breakables in the boxes. They were on time, very professional, and very friendly. I trust this company and would definitely use them again.
Dear Ram,
It is my pleasure to jot down a few thoughts about NorthStar Moving. As a European. based moving coordinator contracted by companies of all sizes, I specialize in scheduling large scale moves from all over the world, including Europe and the United States. I’ve seen the good, the bad, and the ugly. This particular job was a U.S. based state to state relocation of a business and its workforce with the potential to get very ugly; it was a move with many moving parts and I needed a five star moving company to handle it.
The job required the full set up of a new office and dozens of individual residential relocations, many involving high level executives in the company who required fast, expert action. Your company met and exceeded the expectations of these business people, getting the whole office moved from California to Texas with the sort of speed and competence one expects from a race car pit crew! The moving team had the new office reconnected, reassembled and ready to recommence business in record time.
Relocation isn’t just about moving items from one place to another. It’s the ability to listen to sometimes complex instructions then implement them seamlessly. It’s the desire to go the extra mile to satisfy even the most meticulous of clients. It’s having the common sense to anticipate obvious problems before they arise and take care of them. The fact that your company embodies all of these characteristics is simply remarkable.
Everyone, from the initial Client Loyalty Team, to the dispatchers who coordinated things on the ground, to the movers themselves understood exactly how a keen attention to detail and a sense of pride in your work could transform the mundane into the magnificent.
Your company understands that relocation isn’t just about transit; it’s about people. When I hire NorthStar Moving, I know that I’m hiring a team who is committed to going the distance, whatever it takes.
In the future, NorthStar Moving will be my first choice for any U.S. based relocation needs.
Yours sincerely,
Mark English
Wheels Couriers
Dublin, Ireland
Thanks to NorthStar for making a difficult long-distance move (Southern California to Oregon) pleasant and as easy as possible. Everyone from the office staff to the driver and the movers were friendly and professional. The only thing I would do differently is to buy more boxes at their Chatsworth facility — the price was good and the sizes were very useful. Thanks to everyone!
I actually got quotes and researched over 10 moving companies to move me from LA to Washington DC. Although NorthStar was not the least expensive, upon checking out other reviews sometimes you “get what you paid for”….and simply picking the least expensive company is not something I wanted to chance for all of my home furnishings. The Rep who I met with was extremely professionals as were the team of four packers who showed up when they said they would and worked for four hours straight and were extremely thorough in the packing and professionalism. They gave me a 10 window for the delivery of my move but actually went coast to coast in just three days – a pleasant surprise! After unpacking everything, there was no damage and everything arrived safe and sound!
I will always use NorthStar Moving for any and all of my moves and will refer them to all of my friends and family for their moving needs!!! I cannot say enough good things for the professionalism, honesty, and follow-through with my move.NorthStar is second to none in my mind! Doug
I will always use NorthStar Moving for any and all of my moves and will refer them to all of my friends and family for their moving needs!!! I cannot say enough good things for the professionalism, honesty, and follow-through with my move.NorthStar is second to none in my mind! Doug
Professionals at every step!
Moving and storage has been painless and even pleasant.
Moving and storage has been painless and even pleasant.
Services Performed:
Estimate – Ron Cohen was the man who came to the house to give us a quote for our move (this estimate included packing supplies, the actual packing of everything, the move, estimated amount of time it would take to get everything to our new address (with a ‘no later than XX date) and the unpacking).
Packing – everything boxed and taped up; the use of blankets on furniture; numbering all the items
Storage Before the Move & the Actual Move – Everything was taken to a storage place so that they could wait to get as manymoves done as possible at once (this is protocol with moving across the country)
Unpacking – they unpacked items and cleaned up the packing supplies (they can take all the empty boxes with them or leave them – your choice)
Customer Service – (Ashley Cole and Wendy Paola) they are available and so friendly and polite (best customer service I have ever come across!!!!!)
Review:
Ron Cohen came to our house and gave us an estimate of the cost to pack everything up, move in across the country and unpack at our new place. He was on time and was only there for maybe 30-45 minutes. He said that with we would not pay and more than what was on the quote that he gave us. I scheduled the move during this estimate.
We paid the price with the insurance. We went with the insurance price because we were moving across the country and knew that our stuff would be put into storage until the movers were able to fill a semi. Seemed that there was a higher chance of things being broken or missing with that type of move.
The movers said that they would be at the house at 8 am on the day of the move. They were on time and ready to go! There were 4-5 people and they were all very polite and very professional. They used a lot of “excuse me; please; ma’am, sir” – extremely polite. Towards the end of the day, there were others movers in the area, so they came and helped out. It took almost all day to pack everything up and load it into the truck.
We were told that it would take up to 12 days for our stuff to arrive at our new address. We were hoping it would take less, but it ended up taking the full time. It’s understandable – they try to fill a semi a truck with multiple houses to save on costs. They called us a day before they were due to our house. On the day they were supposed to be there, they called to explain that they were delayed (I believe it was due to weather; an understandable reason) and we scheduled a time for the following day.
To make things easier, my husband was at the house to try to tell the movers what room the belongings went to. He couldn’t be in all the rooms at once, so the movers did put things away. This is the only part of the entire experience that I was sort of unhappy with. A full basket of clean clothes with put in a dirty closet with dirty tools in the garage; one shoe was found in the same cabinet while the other was found on a shelf on the other side of the garage (both shoes were in the same box) – there were strange things like that. I chalk this ‘organization’ to men being men! Not a real big deal.
As we got settled in, we did notice a few items that were damaged, broken and missing (carpet cleaner was broken, toy box was damaged, sheet of plexiglass was missing). The process for filing a claim for the items was very easy and not the massive headache I was expecting. I originally was speaking with Ashley Cole – an extremely kind person who actually cares about the customers. She listened to me and helped me fill out any necessary paperwork and got me in touch with Wendy Paola – who finished processing the paperwork and working on a resolution. With in a few days the claim had been processed and a check was going to be made to us in the amount of the missing items that we had claimed.
We received the check in the time that was promised. I was very happy with my overall experience with NorthStar Moving Corp. If in the future we need to move again, we will definitely be using them again. I am also recommending them to anyone I know who is moving. AMAZING service from beginning to end.
Estimate – Ron Cohen was the man who came to the house to give us a quote for our move (this estimate included packing supplies, the actual packing of everything, the move, estimated amount of time it would take to get everything to our new address (with a ‘no later than XX date) and the unpacking).
Packing – everything boxed and taped up; the use of blankets on furniture; numbering all the items
Storage Before the Move & the Actual Move – Everything was taken to a storage place so that they could wait to get as manymoves done as possible at once (this is protocol with moving across the country)
Unpacking – they unpacked items and cleaned up the packing supplies (they can take all the empty boxes with them or leave them – your choice)
Customer Service – (Ashley Cole and Wendy Paola) they are available and so friendly and polite (best customer service I have ever come across!!!!!)
Review:
Ron Cohen came to our house and gave us an estimate of the cost to pack everything up, move in across the country and unpack at our new place. He was on time and was only there for maybe 30-45 minutes. He said that with we would not pay and more than what was on the quote that he gave us. I scheduled the move during this estimate.
We paid the price with the insurance. We went with the insurance price because we were moving across the country and knew that our stuff would be put into storage until the movers were able to fill a semi. Seemed that there was a higher chance of things being broken or missing with that type of move.
The movers said that they would be at the house at 8 am on the day of the move. They were on time and ready to go! There were 4-5 people and they were all very polite and very professional. They used a lot of “excuse me; please; ma’am, sir” – extremely polite. Towards the end of the day, there were others movers in the area, so they came and helped out. It took almost all day to pack everything up and load it into the truck.
We were told that it would take up to 12 days for our stuff to arrive at our new address. We were hoping it would take less, but it ended up taking the full time. It’s understandable – they try to fill a semi a truck with multiple houses to save on costs. They called us a day before they were due to our house. On the day they were supposed to be there, they called to explain that they were delayed (I believe it was due to weather; an understandable reason) and we scheduled a time for the following day.
To make things easier, my husband was at the house to try to tell the movers what room the belongings went to. He couldn’t be in all the rooms at once, so the movers did put things away. This is the only part of the entire experience that I was sort of unhappy with. A full basket of clean clothes with put in a dirty closet with dirty tools in the garage; one shoe was found in the same cabinet while the other was found on a shelf on the other side of the garage (both shoes were in the same box) – there were strange things like that. I chalk this ‘organization’ to men being men! Not a real big deal.
As we got settled in, we did notice a few items that were damaged, broken and missing (carpet cleaner was broken, toy box was damaged, sheet of plexiglass was missing). The process for filing a claim for the items was very easy and not the massive headache I was expecting. I originally was speaking with Ashley Cole – an extremely kind person who actually cares about the customers. She listened to me and helped me fill out any necessary paperwork and got me in touch with Wendy Paola – who finished processing the paperwork and working on a resolution. With in a few days the claim had been processed and a check was going to be made to us in the amount of the missing items that we had claimed.
We received the check in the time that was promised. I was very happy with my overall experience with NorthStar Moving Corp. If in the future we need to move again, we will definitely be using them again. I am also recommending them to anyone I know who is moving. AMAZING service from beginning to end.
Fantastic moving company! Yes, moving is tricky. Yes, it’s possible it won’t go perfectly. In my case, all of the staff was very pleasant and professional, however there were a few bumps along the way with my stuff. Regardless, a company shows it’s true self with how, in the end, it handles unfortunate outcomes that happen to the small percentage. NorthStar has the best customer service I’ve ever experienced, bar none. So keep in mind, if you’re worried about something happening, NorthStar will do their best to right any wrongs, and with a smile.
I have had some negative experiences with other movers in the past, so I was nervous about dealing with movers again for a big cross country move. Dealing with NorthStar, however, was easy and pleasant from the very first phone call.
Their estimator, Ron, was punctual, professional, and we were able to work out an estimate that I felt very comfortable with. He also broke down every fee very clearly, so I knew what I’d be paying for. Every time I contacted him with updates on the move, he replied promptly and courteously.
The movers themselves were also very punctual, polite and quick. At destination, they were equally punctual (early, actually), polite, and quick when it came to unloading my stuff. They told me beforehand what my balance would be and at the end there were no surprises in the form of hidden fees or anything like that.
Moving is stressful no matter what, but with NorthStar you can at least relax a little knowing your belongings are in good hands. I highly recommend them!