Dear Mr. Katalan,
The purpose of this letter is to congratulate you, your moving company, and the wonderful employees we had the privilege of working with during our recent move from Studio City to Coto de Caza. I have moved all over the United States over a period of 25 years, and your company by far is the most outstanding company I have worked with. I want to take this opportunity to thank you and the individuals listed below for the professional and delightful service we received on the coordination, packing, loading and unloading of our property to our new home. From the beginning when Sammy came to give me an estimate, I know your company was the one I would select. Sammy stayed and completed the appraisal, left me the bid and was quite pleasant during the entire time. This is a procedure I hope continues with your organization. i was quite impressed that I received the bid not only on the same day, but on the spot.
I am asking you to pass this letter on to your management on the West Coast and on the East Coast. I think all of you deserve recognition for the superb service rendered in our move. I have already passed your name on to several individuals that will move within this year. I hope you will be able to duplicate the superior service to them.
Just a quick note to say how much I appreciate the service we received from your company recently. Eitan and his crew were very competent and very pleasant to work with. It was an extremely hot day but they worked tirelessly to complete the work necessary to get us into our new offices. Our move went very smoothly thanks to the help of your company. I would recommend your services highly.
I am writing this letter to let you know that you have a group of employees who are absolutely outstanding. Starting with the first person we spoke to who arranged our move, through the men sent to do the actual moving, all we were exemplary. I believe their names are Eric Aldana, Jose, Offik, and one other Israeli man.
Recently my wife and I had occasion to use your moving and storage facilities; moving from two homes, one in Agoura hills, and one other in Granada Hills.
The group of men who packed and delivered our goods were wonderful. They were absolutely professional in the way they handled our possessions, wrapping everything so very carefully that we did not have one item broken.
We had two households filled with many years of belongings which had to be moved to our new home in Carpinteria. Two truckloads of furniture and personal belongings had to be unloaded. The men you sent did it in a minimal amount of time, putting everything exactly where we asked them to, with NO COMPLAINTS. They worked continuously from the time they arrived until the job was done. The only break they took at all was a few minutes which I insisted upon, for them to have a quick lunch. Other than that, they never ceased to work hard and fast.
Both my wife and I were impressed, not only with their ability to do all the things that was necessary to get the move done, but especially with their attitude. Not one complaint; not one gripe; nothing but absolute professionalism.
My wife and I wish to commend those men for the very fine job they did for us.
Although it will probably never happen, should we ever decide to make another move, I promise that your company will be the one getting our business, and this is because of the fine group of men you sent to take care of us.
Thank you very much.
William G. Cross Sr.