The purpose of this letter is to commend your employees. In May, 2008, I contracted with Northstar to move my belongings from my home in Pacific Palisades, California to Portland, Oregon. I worked with Ron Cohen, the relocation specialist. He was friendly, helpful, and very professional. Everytime I had a question or concern, he always addressed it honestly and promptly. I was always satisfied with the outcome. He is an asset to the company.
On Friday, July 18, 2008, four men, Gil, Scott, Luis and Miguel arrived to load my boxes and furniture onto the truck. They, also, were friendly, helpful and professional. They worked hard and efficiently securing my furniture with blankets, undoing tables, and carefully wrapping the individual parts. I was given small pieces such as keys or tassles to wrap and take personally. I had not considered these and they certainly would have been lost or destroyed had I not been given them. I was thoroughly satisfied as everything arrived in good shape. They did an exemplary job.
Belle, in the office, and the different dispatchers with whom I needed to speak were also so helpful and kind.
Thank you for your time and attention. I have already recommended Northstar to friends moving to northern California. They did contract with you.
Sincerely,
Rochelle Parkas
I want to express my deepest and most sincerest “THANK YOU” for a job (very) well done. Raz, Giovanni, Arturo and Rojela did a fantastic job this past weekend! To say that it was a difficult move is putting it mildly. Your men had to deal with four steep flights of stairs and moving big heavy furniture to two different locations while my home was undergoing construction – no extra charges for any of it! They worked and moved around the construction crew non-stop – relentlessly! Not once did your crew complain about the difficult task at hand. Your team of professionals did everything and anything to make this move as seamless and stress-free as possible for me. They packed up most of my belongings (I had only packed a few boxes), wrapped my expensive furniture with moving blankets and padding and was extremely careful with everything, including delicate china dishes. Not a single piece of china was broken! Unbelievable.
You can’t imagine how pleased I am. I was very skeptical about using a moving company. However, NorthStar was top-rated by CitySearch because you are simply THE BEST. From the moment I called and spoke with Bell (who was very pleasant, courteous and so very helpful), to the confirmation call from Jose (just as wonderful!) to the very end of the move with Raz, Giovanni and crew, the service you provided was second to none. Because of the unbelievable experience I had with NorthStar, I will be sure to never make a move without you again! Thanks Raz & Giovanni! Please use me for future references – I’ll be happy to share my experience with NorthStar to everyone!
Best Regards,
Viki C. Nishida
CPA Delagnes, Mitchell & Linder, LLP
To the Judges of the Better Business Bureau Torch Awards,
Northstar Moving Corporation has been a preferred moving vendor with the Coldwell Banker Moving Services Program from January 20th , 2006 to present date (October 23,2007). Northstar has proved to be an extremely professional and ethical moving company and we anticipate a long and flourishing relationship well into the future. Their extraordinary customer service and impeccable track record for successful moves has made it a pleasure to refer their moving services to our clients and agents for local and long distance moves. They have conducted over 160 moves for us and have repeatedly earned positive compliments and repeat business from our clientele. Our moving program is offered as an exclusive service to Coldwell Banker agents, clients and employees and it is with great confidence that I recommend Northstar as a trusted moving company.
Sincerely,
Gabriel Castelli
Moving Specialist
California Home Resources Center
Coldwell Banker Residential Brokerage
Northstar Moving Company moved me from The Villas to Broadcast Center on Friday, and I must say that it was the BEST moving experience I have ever had! Northstar specializes in “high end” clientele, and their Sales Rep. Yolanda might have already paid you guys a visit. They wrapped and protected my furniture to such a degree that it was almost unrecognizable! In addition, the team of movers they sent were POLITE (which you all know is very very rare with movers), clean, and dressed in matching red polo shirts.
www.northstarmoving.com
The owners name is Ram.
Robert Dishman, ARM
Community Manager
Broadcast Center Apartments
We wanted say thank you for all of your help during our several moves. The crews: supervised exceptionally by Joel which include: Fernando, Agustin, Jose, Juan, Jovani & Rotem 2 are all fantastic. The entire crew was extremely professional, very courteous and all fast efficient workers.
We appreciate all of your help during this time. Thank you again for everything!
Sincerely,
Elaine Rubenstein
For Jonathan Cook
I am writing this letter to convey my gratitude for the recent services your company rendered to me and my husband during our move to Oregon, where we are retiring, from Southern California. Your employees made a task that would have been monumental for us to complete look easy. We were informed all through the process what would be done for us and when it would be done. Our phone calls were returned promptly and all contact made by you and your team were professional. The manner in which our property was prepared for shipping, loaded and unloaded was exceptional. All of our belongings, including our antique radio cabinet and my grandmother’s antique oak chest, arrived safely. The payment we made to your company seems so inadequate for all the equipment, materials and man hours that were provided by your company for our move.
“Thank you” just doesn’t seem to be enough. We will be forever grateful.
Yours truly,
Patricia R. Fraser
Just wanted to drop you a line and thank you for sending us four quality professionals to assists us with our move. They were courteous, professional and most of all – patient with our disorganization and confusion. Thanks again Aaron. I plan to be moving my residence in a few months and you will definitely be the company I call!
Laurene Griffin
Office Administrator
Earth Tech, Inc.
We wanted to write to express our thanks for a fantastic moving experience. We moved on March 2, 2007 from Menlo Park, CA to Palo Alto,CA with Nick and his 4 men crew. Nick and the guys arrived promptly and were very professional. Not a single thing was broken or damaged. Most of all, Nick didn’t bat an eye when he saw how much there was to pack. He and the guys worked diligently from 8:00am to 6:00pm packing and moving us, then they unloaded our storage items at the storage facility. It was a 12+ hour day for them, and they were professional all the way.
We are planning to move again in a few months and we will definitely call NorthStar. Next time we will request Nick (and maybe a bigger crew, so they don’t have to put in such a long day). We will recommend NorthStar to everyone we know.
Many thanks,
Elizabeth Stephens-Pande
Our family moved from Tarzana to Agoura Hills three weeks ago. Your team from Northstar – Shahan (foreman), Enrique L., Jose K., Avi, Shy and Adam were exceptional. They packed us up on one day and moved us in record time the next. From the moment they arrived until the last box was brought in, they exemplified a professionalism that I have not seen in along time. I have moved many times int he past plus have spearheaded two corporate office moves and have never had an experience as pleasant as this one.
I want to commend NorthStar for their fine staff; please feel free to use my name as a reference any time.
Sincerely,
Felice Rosen
We want to thank you both personally for the sensational job that you and your team of professionals did for us in our recent move to New York City!
Your team of wonderful men knocked on our door bright and early, and they were energetic and eager to start working. They were fast, hard working and very professional. All four men divided and conquered different areas of the house to pack all our items with great care and concern. As you both know, we had many very fragile Art sculptures and heavy paintings that are cumbersome and large scale and they took the extra time to be sure all our Art was packed securely and labeled as such. Really, these men were terrific! Gadi, you are a fantastic representative of NorthStar. From the minute we met you, we liked you. You exude sincerity and warmth and have great confidence in your Company. You made a daunting project seem easy. You walked us through the entire process from beginning to finish and gave us timeline updates while the truck was in transit. We really appreciated that. Our shipment arrived in a timely fashion and Ram made
sure everything was unpacked as carefully as it was packed. Ram also
stayed in constant contact once our shipment was in New York. Everyone at NorthStar was friendly, competent, professional, and a pleasure to work with.
We most definitely will use you in our next move and we will recommend NorthStar to all our family and friends. You all are a first class
operation! Thank You NorthStar!
With all our gratitude and best wishes,
Dawn and Ed Massey
Garden in Transit, New York City
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