Without a doubt, I would recommend Northstar, Guy, Ran, Andre and the entire team – you will be very thankful you did. Moving and relocating is already a stress-filled experience. I depend upon professionals to deliver on their promises and make things go as smoothly as possible. Northstar did just that – once again
First, Ben, the guy who gave me an estimate arrived to my home ON TIME and was patient and friendly. He gave me an accurate account of the cost. The company emailed me and called me to confirm TWICE. I was given an arrival time of 8am-10am on a SATURDAY at the END of the month which is prime time in the summer. The crew, with Joel and his three guys arrived at 8:08 with a pleasant, reassuring manner and these guys got to work and didn’t stop until we were done. Two potentially sad moments were (1) the refrigerator that wouldn’t fit into the kitchen (because of a design issue with the countertops) and (2) the couch that wouldn’t fit in the elevator. He took my couch up three flights of stairs. Joel and his crew MADE IT HAPPEN and I was sooooo happy because many other people would have quit. I have to tell you, nothing got broken and they were very professional. I plan to use them again SOON as I overpacked and will need to put some stuff in storage now. Hey Northstar…do you discount for happy repeat customers? This is my first yelp review and I’ve been a member for about 6 months I think. I cannot say how happy I am.
They expertly wrapped up our furniture and our LCD TV with the utmost care and detail. As a result, there were no broken items and above all, no drama.
I will definitely hire NorthStar for my next move.
My wife and I moved from our apartment to a condominium on the last Sunday in April. After reading the mainly positive reviews about NorthStar and comparing them to other moving companies, we decided to contact them. From beginning to end, their customer service was very good (and that’s coming from a Human Resources Professional). I spoke with Donna and made all the arrangements regarding our move. Donna was very pleasant and patient as I confirmed things with my wife. She even offered to give us a small discount on the price when I mentioned where we heard about the company. The e-mail confirmation was prompt and easy-to-follow with all the special arrangements (including the discount) highlighted for reference.
On the day before the move, David called me to confirm what time the movers would arrive and all the particulars.
On the day of the move, the movers were scheduled to arrive between 8 and 10am. They pulled up at 8:30am. Joel and his crew came in and went over the particulars with me on the invoice and answered my immediate questions. Even though my wife and I had packed many of our smaller belongings already, I was impressed at Joel’s efficiency. They were finished loading the truck in less than 2 hours. When we arrived at the condo, they went right to work unloading boxes and furniture, always with a pleasant attitude and accommodating our requests to put things in certain places. After everything was unloaded, they finished in just under 5 hours and Joel went over all the calculations of the time and products used.
My wife and I were incredibly pleased from beginning to end with the service we were provided. No possessions were damaged, the demeanor of Donna, David, and Joel and his crew was great, and we got exactly what we were told we would get. I was more than happy to write this review and would recommend NorthStar in the future. I would just remind people that moving can be a complex task and it’s very important to go over every particular with the company beforehand in order to minimize the surprises, maximize the peace of mind, and come away with as pleasant of an experience as possible.
On the receiving end, the crew took note of recently installed hardwood floors, and w/ out me making a big deal about it, they took great pains not to scratch or damage the new surface.
I had one heavy piece that was a particular challenge to place. They cheerfully worked w/ me to place the item in a tricky spot, never forgetting to mind the floor.
The unexpected level of professionalism and cooperation made the whole deal a very positive experience and I would not hesitate to use their services again.