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Really great moving company.
Jessica at the main office was excellent at explaining rates-what’s covered per hour, and what the additional costs might be. She even verified it by email. She suggested a yelp coupon to save $ . She re-confirmed time + date + rates a few days before the move. Another good point is they always answer their phones in a professional manner.
The 3 man crew showed up on time and were eager to move. They were polite and respectful of my belongings and the building property. I was impressed how strong they were and how quickly they moved.
They finished earlier than we had expected which is unusual in a moving company that books by the hour.
I found their rates competitive. Some movers advertise low hourly rates but have other hidden costs which makes the job more expensive later—unfortuntately common w/ a few other moving companies . Some places claim longer driving times, go very slow to increase the bill, or just don’t care about how they’re carrying your boxes.
NorthStar is not like that. They were reliable and fair.
Residential
North Star was/is terrific! Someone came out before the move and gave us a dollar amount and promised it would not exceed this. Not only didn’t it not exceed the amount, but it ended up being like $800. less. The guys were on time and were all super nice. We had a unique move situation and they rolled with it all with good humor and care. I highly recommend North Star and would use them again for sure! They even put down plastic on our newly cleaned carpets so as not to stain them and removed their shoes when they had to step off the plastic. So thoughtful. I just recommended them to a friend. Truly, finding a moving company that you can trust is stressful. It’s nice to know that there is a company that takes all the stress out. Yay!
NorthStar was referred to me by a friend. I moved up to San Jose this week from LA. Ilan was our estimator and he was on time and thorough. Even after bothering him numerous times about re-vising my estimate, he would gladly and promptly take care of the revision. The movers were very professional. I am really happy with the price and service.
Ana Cardona and Jessica Flores are exemplary representative of your company. Both seemed highly organized and always courteous and polite. Ms. Cardona and Ms. Flores are a real credit to your company, in particular always following through whatever the concern was. Made our move a comfortable experience.
Sharon and Terry Chiapee
Sharon and Terry Chiapee
Alvaro Pena (forman), Antonio, and Jose were GREAT!
They did a fantastic job. They were on time, they were helpful in moving all of my furniture and boxes, they put together a lot of my furniture for me, and they cleared out all of the trash. Hooray! Stress free moving at its finest!
I have used Northstar 3 different times now, and I have enjoyed all of my experiences. They seem to do a great job and have discounts online most of the time too.
Highly recommended! 🙂
Definitely a great company to work with for a commonly stressful task. Alice, Ilan, Adam, Sam and Wendy were all great customer service providers, and the movers at my origin in California were fast and professional. They wrapped everything up very tightly, and you could tell that they were experienced. Things were not quite as smooth on delivery, including one lost item, but the staff worked to quickly compensate me above and beyond what was required. I used a Yelp deal as well and found the cost for an out-of-state move to be significantly less than other competitors. They also ship every day and could provide me with an exact pick-up day, which is also rare.
Northstar came to the rescue at the last minute when I was moving recently. I literally called on Thursday evening for a Saturday move over the Memorial Day weekend. I talked to Stefy and she was fantastic! She was really calm and helpful (especially with a stressed out customer like me). She even reminded me to purchase the yelp deal (thank you!!).
They really helped me get my stuff to my new place very quickly (I needed them even though it was only a mile away). I had 3 guys come with a large moving truck and they were extremely efficient. Very professional and the move was neatly done. None of my items were damaged and they were very careful about moving my furniture so as to not scratch the new walls or floors.
Additionally, the price was much lower than I expected, so I gave them a nice tip for their hard work (I also have annoying stairs to deal with). It was worth every cent! I definitely recommend them to anyone in LA that needs a stress-less move.
Oh and did I mention that they bring 10 wardrobe boxes? It was awesome!
I did a TON of research before making my move from San Francisco to Florida and I am very happy with the service NorthStar provided.
I was only moving about 1 bedroom’s worth of stuff and didn’t want to break the bank on this move. The “big” companies gave me quotes around $3600, which was more than my stuff was worth! The sketchy companies that give you quotes from the internet (DON’T USE THEM) gave me quotes under $1000. NorthStar quoted me around 2,500 and the offered me a flat-rate quote (I could have done one based off of weight if I wanted).
My estimator, JC, was friendly but very honest. Example — At one point, he told me that one item I wanted to move was not worth it — he explained that it would cost a lot, because it was heavy AND it was the kind of thing that breaks in cross-country moves. He didn’t have to say this, and his company would have made extra money if we’d tried to move the item.
JC stuck with me for the entire pre-moving process. I asked him about a million annoying questions and pestered him endlessly. I even changed my inventory multiple times at the last minute. In hindsight, I was probably a pain in the ass to deal with. Still, every request was responded to promptly and accurately.
On move-out day, the crew of guys arrived (Augustine and the two Joses) and got right to work. My apartment had a CRAZY-NARROW stairwell, and the guys managed to get my large and awkward furniture out without messing up the building’s paint job. They packed and wrapped all of my furniture really well and we very courteous and professional.
I had asked the guys at NorthStar to hold my belongings in storage for about 20 days before sending them out so that I’d have time to find an apartment. They agreed and gave me a 10 day delivery window (the way these guys move your stuff cheaply is to pack it into a huge 18-wheeler with other people’s moves — so the truck doesn’t leave until it’s full…hence the window).
The only bump in the process came with the delivery of the items. I was under the impression that I’d get a call one week prior to delivery. Once the middle of the window rolled around, I called in to the company and found out that I would actually only get a ONE DAY warning before my stuff arrived. This was less than ideal. The next day, before my new apartment was ready, I got a call from the truck driver saying he was ready to deliver THAT EVENING. Luckily, he was very nice and was able to hold off for two days and I had enough time to get everything ready.
The truck that arrived was from a moving company that NorthStar had contracted with to complete the transportation of my stuff. I have heard that sometimes this is where problems pop up, but I had no such issues. The guys were able to back the HUGE truck into a really tight spot and then very quickly and carefully unloaded everything.
Overall, I had a very good experience and would not hesitate to use NorthStar if I’m ever moving within Northern California again.
I was only moving about 1 bedroom’s worth of stuff and didn’t want to break the bank on this move. The “big” companies gave me quotes around $3600, which was more than my stuff was worth! The sketchy companies that give you quotes from the internet (DON’T USE THEM) gave me quotes under $1000. NorthStar quoted me around 2,500 and the offered me a flat-rate quote (I could have done one based off of weight if I wanted).
My estimator, JC, was friendly but very honest. Example — At one point, he told me that one item I wanted to move was not worth it — he explained that it would cost a lot, because it was heavy AND it was the kind of thing that breaks in cross-country moves. He didn’t have to say this, and his company would have made extra money if we’d tried to move the item.
JC stuck with me for the entire pre-moving process. I asked him about a million annoying questions and pestered him endlessly. I even changed my inventory multiple times at the last minute. In hindsight, I was probably a pain in the ass to deal with. Still, every request was responded to promptly and accurately.
On move-out day, the crew of guys arrived (Augustine and the two Joses) and got right to work. My apartment had a CRAZY-NARROW stairwell, and the guys managed to get my large and awkward furniture out without messing up the building’s paint job. They packed and wrapped all of my furniture really well and we very courteous and professional.
I had asked the guys at NorthStar to hold my belongings in storage for about 20 days before sending them out so that I’d have time to find an apartment. They agreed and gave me a 10 day delivery window (the way these guys move your stuff cheaply is to pack it into a huge 18-wheeler with other people’s moves — so the truck doesn’t leave until it’s full…hence the window).
The only bump in the process came with the delivery of the items. I was under the impression that I’d get a call one week prior to delivery. Once the middle of the window rolled around, I called in to the company and found out that I would actually only get a ONE DAY warning before my stuff arrived. This was less than ideal. The next day, before my new apartment was ready, I got a call from the truck driver saying he was ready to deliver THAT EVENING. Luckily, he was very nice and was able to hold off for two days and I had enough time to get everything ready.
The truck that arrived was from a moving company that NorthStar had contracted with to complete the transportation of my stuff. I have heard that sometimes this is where problems pop up, but I had no such issues. The guys were able to back the HUGE truck into a really tight spot and then very quickly and carefully unloaded everything.
Overall, I had a very good experience and would not hesitate to use NorthStar if I’m ever moving within Northern California again.
I wish to express my appreciation for the team of movers who moved my storage items yesterday from Los Angeles to San Diego.
Mike, Rafael, and Carlos did a wonderful job. They were fast and efficient, and took
great care of my things.
Rafael made an extra effort to arrange the items in categories in the new storage unit, as had not been done before, and I certainly appreciate this; it will make it much easier for
me to sort through these things from now on.
Please put my words of praise for each of these men in their personnel folders; I am very glad they were sent to help me.
Best Regards,
Loraine Schacher
I’ve used NorthStar three times in eight years and they are amazing. Lynn is very nice and well organized in coordinating the logistics, she’ll take good care of you. The teams show up on time, move fast, move efficiently and take care of items. Plus, they’re pretty reasonable on price, especially with the coupon you can buy on Yelp. Highly recommend these guys if you need a mover.