Dear, Ram
I would like to take this opportunity to extend my gratitude to you and your team at North Star! I recently was moved from Los Angeles to San Francisco at the recommendation of Jeanmarie Smith. She had told me that I would receive excellent service, but that is an understatement.
My experience began with you and our discussion on the phone. You were extremely courteous, and explained the steps you would take to evaluate and quote a price for my move. A date was set and Mr. Gadi Avigzer was assigned to the meeting. Mr. Avigzer was not only thorough, I found him to be kind, courteous and sensitive to my concerns. Moving is never an easy process but Gadi assured me that I would have a smile on my face the day I was moved out of my home in L.A. and also on the day I was moved into my home in S.F. He was right!
I must tell you that I, of course, I received other quotes…you were also going to provide a service level that warranted the extra cost. I chose your company not only because of the superior customer service, but also because of the way that you would pack and handle the contents.
My situation was unique for me. I was moving a fully furnished two-bedroom home into a fully furnished two-bedroom home. My husband and i have had separate residences and so we not only were going to have your team move our contents into the house, but also assist us with moving some contents from the SF home into our basement.
Your packing team was also very efficient and kind. Their care with my contents and with me was exceptional. The loading and unloading appeared to be seamless despite the great number of stairs that they had to navigate.
I know that this is probably an every day story for you. I, on the other hand, was new to the moving game, and had very specific expectations and requirements. Gadi and your moving team made the experience very positive.
I am now settled in my new home and want to thank all of you at North Star for making my move successful and painless!
I will surely contact you again for future moves and will also be happy to recommend you to any one I know!
Best regards,
Diane R.
Your company moved my furniture, furnishings and belongings from Sherman Oaks to West Los Angeles on November 13 and 14, 2000.
I want to take this opportunity to commend your company on its efficiency and quality of work. Too often, I imagine that you hear nothing but complaints but it seems appropriate to give a commendation when earned. The young men who came to do the work, Gonen, Lior, Shai and David were courteous, efficient and very careful in their work. They did an excellent job. I would not hesitate to recommend them and your company to others who may need your services.
Very truly ours,
LAW OFFICE OF ARTHUR L. STEIN
A Professional Corporation
ARTHUR L. STEIN
This letter comes in praise of your crew, who moved a partial load of household goods for us from Mission Hills to Agoura Hills on August 14, 2000.
Your men were prompt, courteous, and careful, and they were remarkably efficient. Our load included a piano which had to be moved up into the second-floor living area of our home — your team planned carefully and executed the lift with remarkable strength and care. We have just now completed unpacking, and we have detected no damage to any of our goods!
We completed the first phase of this move a few weeks ago, with another mover. That move was with an undersized truck and inadequate provisioning, and it cost nearly double the estimate. This previous disastrous experience helped us to appreciate the quality of the service we received from Northstar.
We will recommend your firm to our friends and neighbors. Thanks for an excellent job!
Sincerely,
Bill and Barbara Weir
I would like to thank you for an incredibly smooth and professional moving experience. As web integrators we have numerous computers and equipment which your movers handled with extreme care. New cubicles arrived hours earlier than scheduled and were being installed in the middle of the office during the move, and your movers lifted all desks and furniture up and over them with ease and without breaking anything – it was amazing!…and several employees mentioned that it was one of the smoothest moves they had experienced. I would highly recommend NorthStar for a corporate move as well as a personal one.
Regards,
Britt Ashley
Office Manager
This letter is late in coming but it has taken us some time to get settled in and unpack all the boxes. We are getting closer to feeling more “at home” in our new house.
Please be sure you relay to Justin and his crew the great job they did on our move May 26th. They were very conscientious in doing the best job possible. They took extra care in loading all the fragile items. They were very pleasant and polite.
Most of all we were impressed with the super job they did in arranging our furniture by working off our floor plan. since we were so exhausted and could not follow them to our new home in Palm Desert; we trusted them by giving them the keys to the house and allowed them to unload the furniture without our being present.
It was late in the evening when they arrived and I’m sure they, too were exhausted but despite that our beds were put together, furniture in place, boxes in garage arranged in an orderly manner.
i have recommended your company to some friends and I will continue doing so.
Again, thanks for a fine job. When we first met you assured me we would be happy with your service and you were right!!
Sincerely yours,
Harold and Emma Marti
Dear Mr. Katalan,
My wife and I would like to thank you and your organization for a very efficient and professional move on July 1 of this year.
Everything from the estimate by Mr. Sam Caro to the actual move by Yoav T. and Yoav, was conducted with utmost courtesy and expediency. Mr. Caro completed his estimate immediately and on the spot for Mrs. Cuisick.
The two Yoavs placed and moved furniture to my third floor apartment until i was satisfied, all with quiet patience and courtesy.
We plan to move to our new permanent home in Northern California, near Sacramento later this year. And, you may be assumed you will recieve the call to move us.
Please give three gentlemen involved in our move a copy of this letter, so they know I think them as well. Thank you again.
Sincerely,
James C. Cuisick
Dear Ram,
Recently, 10 days ago on Saturday July 5, 1997 my husband Martin and I (Heather) hired your company to help us move to our new apartment in Valencia. the movers (two men & a truck) were scheduled to arrive at our previous residence at 8:00am. I am pleased to inform you that they arrived promptly at eight o’clock. Further more, the gentlemen were extremely professional, friendly, and fast. They handled all of our furniture with great care, especially the piano which was my main concern and they even delivered all of my fragile plants with personal care. Unfortunately, I do not have the business card with me that has the names of the two men that helped us, however it would be kind of you to please find out the names of the two that were assigned to our move and pass this information on to them. From the start, you were extremely helpful to me on the telephone and to the finish, they were extremely helpful with our move. It made everything so much easier and my husband and I were greatly relieved that we chose Northstar over any of the others. The professionalism and friendly customer service that we received from all of you was far more important to us than the rates, which were also great. Because of our gratitude in your company and its service, I am referring you to someone who is in need of a mover, and in the future, I will continue to refer your company as well as choose you again when it is time again for us to move. In all, I would like to express a big huge THANK YOU on behalf of my husband and myself. Please tell the two gentlemen that helped us how thankful we were to them.
I wish you company the best in business. Thank you again.
Sincerely,
Heather Bailey
My wife and I would like to thank you and NorthStar moving for our recently completed successful and stress-free move.
Our experience with NorthStar met our high expectations. Since a colleague of mine recommended you, we were already expecting superior service from you. We were not disappointed!
The positive impressions started when Sammy came to give us an estimate. He was very professional and courteous. The effort displayed by Joe, Alon, Dan and you during the loading and unloading of the moving van on June 20, 1997 was outstanding. all of you were careful, but fast and took pains to protect our home and its contents. I was particularly impressed with the skill that all of you displayed while moving the heavy piano into our new home.
We appreciated your service and would have no hesitation in recommending NorthStar Moving to our friends.
Sincerely,
Ravi V. Patel
It is with great pleasure that I write this letter regarding your assistance on our recent move. Although short in distance, our moving requirements were. I am sure, as demanding as they get. Heavy furniture, challenging portals, hoisting, boosting, passing, and packaging: your crew did it all. Our belongings were delivered, as promised, in the condition they left. And, to top it off, you accomplished this feat with minimal direction, on time and on budget, while I was stuck at work all day and Angela juggled our young daughter’s schedule as well as all of the last minute packing. I want to thank you and crew for all of your help.
I would also like to mention that Sammy, our estimator was meticulous and accurate. Accuracy can only be measured with comparable estimates, which we obtained, and we felt confident the quoted price was fair. Angela would also like me to mention Ram, who coordinated the move, and in her words, was “impressive.”
I know everyone’s move is different. Still, I will not hesitate to recommend your company to any of my friends or colleagues who are in the market for a professional, quality, moving service.
With respect and appreciation,
John Anthony
Dear Ram,
I wanted to thank you and Gonen Shlomo for making my moving experience one of the easiest and most pleasant I have ever had.
First, when no one else would help me because of the small size of my order –moving a bed, small desk, and night table from Malibu to Santa Barbara– you not only arranged for a timely delivery but at an extremely reasonable price.
Secondly, Gonen’s punctuality, wonderful attitude and helpfulness in every aspect of the move made the day something to remember happily rather than to regret. All the articles of furniture were handled with care and not a scratch on them!
And last but not least, if you ever need a reference or recommendation from me, I would be happy to provide one. It is so rare to find a company and staff that takes the idea of their work as “service” and “support” seriously. I will certainly use your company again the next time i require a move.
Thank you very much.
Regards,
Ann E. Kronen
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