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I’ve moved over 10 times the last 10 years and Northstar has been THE BEST moving company I have worked with. They are very professional, on time and provide very fair pricing. I have been swindled by unreputable moving companies in the past. Northstar sends an person to estimate the move, is very clear with what the estimate includes, what the contract spells out and after everything as moved and unpacked, the final price was a little lower than their estimate! Felipe, Roberto and Juan were a great crew, very professional, and performed quality work. I will definitely use them again.
Residential
I had NorthStar move me into a storage space, and they were VERY easy to work with. Their estimator came out and said that it would cost $1800 to move my two bedroom apartment, but that if I was all packed up and ready to go, I could save myself some money.
Well, my sister and I wrapped all my furniture in shrink wrap from Lowe’s, piled the boxes up in the garage, and did everything we could to expedite the move. The crew threw in some free tape and extra shrink wrap on the house, hauled their butts, and did the move in three hours under the estimate. After the cash discount and Yelp coupon, I ended up paying a little more than half the estimate!
NorthStar took good care of me, was very reasonable, and handled my belongings with expertise. I would heartily recommend them to anyone looking to make a local move!
NorthStar took good care of me, was very reasonable, and handled my belongings with expertise. I would heartily recommend them to anyone looking to make a local move!
Great customer service and movers. Even the customer service agent came during our move to see how things were going and gave us a goody bag! Soooo worth every penny.
I can’t believe a moving company has great service and timeliness. I’m rather amazed. I’ve moved quite a bit in the past 5 years and have always been wary of moving companies – I’ve had mixed results, siding mostly with the “not so good.” It doesn’t seem that customers ever get a good value with moving companies! But thankfully, NorthStar was great to work with.
I first spoke with Jessica, a customer service rep. Through her, I got a general quote but decided I wanted a binding quote. So, she scheduled an onsite visit at my apartment with Ron Cohen…who, I am guessing is the regional director or the main boss-man. He was on time, efficient, and helpful. He also made sure I received all the discounts that were available. We agreed on a fair price. My move was fairly small but I was going from Irvine, CA to Seattle, WA…I doubt they made much money on me but they were still attentive and helpful. Long-distance moves are sometimes stressful but NorthStar did a good job at alleviating some of my worries.
The movers came to pick up my stuff on a Wednesday and they wrapped my flat-screen and glass desk top with care and attention. I haven’t unwrapped the two things yet but nothing is jiggling…the packaging seems sturdy!
My things were delivered about 5 days later on June 18th, 2012 – faster than I expected. My things live in storage right now but it seems that I got everything and I will be able to unwrap and unbox once I settle in. So far so good!
Used them for a second time to move to our new home 10 minutes away (and used the Yelp Deal.) They sent 3 guys and a truck. Again, they did a fantastic job. Broke one of our ceiling fans but immediately offered us $50 credit (and I was planning on selling it anyways so I was kind of glad that happened.) Would definitely recommend them to anyone that is moving. They may not be the cheapest but definitely worth it to deal with such a quality company. They even called afterwards to follow up and make sure we were happy with the move. Thank you NorthStar!
Great service. Great guys and very professional! I will recommend them and definitely use them again. They yelp discount was HUGE too! Great stuff. Please use them in confidence!
Hiring strangers to take care of your personal belongings is a scary thing. Whjat you think is important may not be what someone else thinks is important. Northstar was different. They handled everything with such care, not one thing was broken or lost in the move. We had someone come out and give us an in-person, “not to exceed” estimate. When the movers came, I was getting so afraid everything wouldn’t fit as the truck got more and more full. Santos, the head of the 3 man crew, assured me everything would be fine (and made it look so effortless). He was right =) They never stood around wasting time. All 3 of the guys were nice, friendly, curteous, efficient and professional. I will definitely use Northstar for my next move!
I was really worried about selecting a moving company for a relocation from SF to Miami. My main concern was the price and the quality of the move, after reading a lot of comments about various moving companies online, who trick customers into cheap price and then raise it or delivery furniture in bad condition.
Long story short, NorthStar delivered beyond expectations on both the price and the quality of the move.
First, the price was VERY competitive with three other movers I was looking into. NorthStar was willing to match / beat prices from competitors who looked way dodgier. I got a flat price for my move and didn’t pay a cent more after the initial estimate by the guy who came over to review the size of the move.
Second, the move was super easy. The pick up guys came as expected and did a fabulous job. Then, the delivery was earlier than expected – it took them around 10 calendar days to deliver, and they were very accommodating to my schedule (which basically allowed only one day option for delivery due to my travel plans). The driver called me ahead of time and made sure I was good with the delivery time.
Finally, NorthStar is VERY good about making sure you are happy. Everything arrived in prime condition except for a little part of a TV stand that was lost somewhere along the way (it was literally a couple of screws, but I couldn’t put my TV because of that). However, NorthStar told me I can order the missing part and they would reimburse me for that. Which they did promptly (even the shipping price, which was high as I’ve asked for next day UPS delivery).
Overall, I am very happy with the move. From Ted Tindall who oversaw the move virtually, to JC Sala who did the estimate, to the guys who picked up and delivered my shipment, that was a thoroughly pleasant experience. I will definitely turn to NorthStar for any future relocation needs, and will recommend to all my friends.
One additional piece of advise – make sure you pack all your belongings ahead of the move. You will save a lot and make the process easier. NorthStar will pack big / bulky items for you as well as any furniture, but you should take care of clothing / kitchen items / etc…
These guys were fantastic. They were actually a few minutes early, came in and got everything out of our apartment in an hour, and got everything into our new place in an hour as well. They made the process painless, and were very efficient the whole time. I would highly recommend them to anyone I know and would definitely use them again!