Review by I L.

I used NorthStar moving for my recent move from CA to NYC.  I had very positive experiences with the cost estimator and all the customer service folks.  A crew of 5 people came to pick up my stuff in CA, and everyone was professional, thorough, and careful.  My possessions made it to NY in 10 days, which was amazing.  However, the team (of only 2 people!) that dropped off my stuff was highly unprofessional – they refused to wear masks, damaged some of my plastic bins and an expensive bookshelf while unloading the van, and picked fights with my new neighbors for no reason.  

When I provided this feedback to NorthStar, the COO personally called me back to discuss my situation.  She was extremely empathetic and genuinely wanted to hear details of my negative interaction with the NY crew.  She immediately provided a small refund on my move, and said she will use my feedback for future improvements.  

Given NorthStar’s commitment to make things right, I highly recommend their services to others!