Review by Katie J.

The people at North Star are so amazing! I absolutely love them.

We booked them about two weeks ahead of time and they called us the night before to confirm.

That Saturday morning and they were suppose to come between 8am and 10am. They called us at 7:30am to give us a heads up that they would be coming closer to 8am.  Felipe Salamanca and his team of two other guys rolled up at 7:50am. I seriously LOVED that they were there early.

We had put all of our boxes in the living room, so they got right to work carrying all the boxes down to the truck. While two of them were taking the boxes down, Felipe starting wrapping all our furniture in plastic wrap and blankets. They also dissembled our bed and some of our bookcases, so that they would be easier to move. The side tables and coffee table in our living room have glass tops, which they removed and then wrapped in TONS of blankets to protect them. They also took the clothes that were hanging in our closet and put them in wardrobe boxes that we were able to use during the move (free of charge). They also did a great job of labeling the wardrobe boxes which made it really easy to figure out where the contents of each wardrobe box should go in our new home.  

They also moved our massive couch, mattress, refrigerator, washing machine and dryer around some sharp corners and down a flight of stairs. If we hadn’t hired them, I have no idea how we would have gotten them downstairs ourselves.

Felipe and his guys got all of our items safely to our new home (about 30 minutes away) no problem. They do charge double drive time (but so does every other moving company as I believe it is CA law).

They unloaded all of our items safely and carefully. They put plastic wrap down on our new carpet to help keep it clean. They also made sure to ask us where we wanted things and then placed them in each room accordingly. They even made suggestions like putting some of the boxes in the garage, so that we would have space to move around in the rooms that were already full of boxes. Those types of  suggestions made me notice how thoughtful they were about our move.

All three of the guys were very polite, well dressed and friendly. It was a bit hot on the day of the move, but all three guys really hustled the whole time.

Now that I have had time to unbox my kitchen and fragile items, I can safely say that all of our items made it through the move in perfect condition. I would 100% recommend NorthStar and will definitely use them again in the future. 

Here is the breakdown of our move:

Loading = 3 hours (majority of the time was getting the big appliances around corners and down the stairs)
Drive Time= 30 mins X 2 = 1 hour
Unloading= 2 hours (this time includes reassembling all of our furniture that they had taken apart in order to move it– yes, our bed too)

Total Time= 6 hours X $115 per hour = $690
Materials (Plastic wrap, tape, etc) = $69
Total= $759
$50 for $100 Voucher= -$50
Total price after voucher= $709

We also gave them a 20% tip on top of that (because they SERIOUSLY deserved it).

Just as a side note, when we were paying the bill at the end of the move, I tried to use the $100 for $50 voucher that I had purchased earlier, but I hadn’t printed out the actual voucher. I only had the confirmation number. They charged us the full price ($759) on the day of the move. Later that week, once I printed the voucher to pdf, I called the northstar office (talked to Ashley Cole), emailed her the pdf and they refunded me the $100. I thought it would be a total hassle, but it wasn’t at all. Ashley was super nice and she emailed me back very quickly with a copy of the refunded amount. No hassle at all.

So, yeah, to sum it up, I love Northstar.