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Every step of my move from CA to NC was so easy. Your workers were efficient and very courteous. Not enough room on this evaluation form to say all that was so right! My furniture was handled with the utmost of care.
Thank you all!
Testimonials
Both the loading and unloading service crews were extremely professional, friendly, and efficient!
I have used Northstar to move twice. Both times the teams were prompt and professional. They took great care of my belongings and managed relatively tough moves (into a 3 story walk-up the first time and out of it the 2nd) in the minimum time (3 hours). (For comparison’s sake, it was a 1-person, small 1 bedroom move with no large appliances.) When I called to book the movers, a Northstar employee directed me to their Yelp coupon, which she didn’t have to do, as I was already using their service. Would highly recommend them to anyone.
These guys (and gals) are the real deal. They are more expensive, but in retrospect the difference was well worth it.
Moving from Los Angeles to Austin, I had originally arranged to work w/ a more “budget”-oriented moving company. The salesman was perfectly friendly, but after sending my deposit, the very next conversation I had was with an unpleasant, almost hostile dispatcher who seemed to be working out of her Santa Monica apartments. There were various other sketchy warning signs that I won’t bother to recount. I ended up canceling my “non-refundable” deposit by revoking the payment through Visa.
I was set to move the next day, so I called Northstar in a panic. Ted Tindall was extremely helpful yet consummately professional, and he found a way to accommodate us (not to say they can always do next-day moves, but at least he didn’t turn me down on policy grounds).
Moving crews on both ends were very professional. Various odd-shaped and large items were packed with no problem. It’s been a month since the move, and nothing has turned up missing or broken to my knowledge (we’re probably 90% unpacked).
I wouldn’t hesitate to recommend Northstar or use them again. It is NOT worth risking dealing with sketchy/unprofessional movers to save a few hundred dollars–and that’s assuming that it would’ve even saved money. (Final cost of Northstar was consistent with their estimates, whereas other companies were clearly low-balling on price in preparation for sticking you in the back end.)
First time I’ve ever used a moving company. I’m grateful I found these guys. What could have been a horror story was smooth sailing. Cheers to Northstar for being excellent at what they do.
Moving from Los Angeles to Austin, I had originally arranged to work w/ a more “budget”-oriented moving company. The salesman was perfectly friendly, but after sending my deposit, the very next conversation I had was with an unpleasant, almost hostile dispatcher who seemed to be working out of her Santa Monica apartments. There were various other sketchy warning signs that I won’t bother to recount. I ended up canceling my “non-refundable” deposit by revoking the payment through Visa.
I was set to move the next day, so I called Northstar in a panic. Ted Tindall was extremely helpful yet consummately professional, and he found a way to accommodate us (not to say they can always do next-day moves, but at least he didn’t turn me down on policy grounds).
Moving crews on both ends were very professional. Various odd-shaped and large items were packed with no problem. It’s been a month since the move, and nothing has turned up missing or broken to my knowledge (we’re probably 90% unpacked).
I wouldn’t hesitate to recommend Northstar or use them again. It is NOT worth risking dealing with sketchy/unprofessional movers to save a few hundred dollars–and that’s assuming that it would’ve even saved money. (Final cost of Northstar was consistent with their estimates, whereas other companies were clearly low-balling on price in preparation for sticking you in the back end.)
First time I’ve ever used a moving company. I’m grateful I found these guys. What could have been a horror story was smooth sailing. Cheers to Northstar for being excellent at what they do.
The people at North Star are so amazing! I absolutely love them.
We booked them about two weeks ahead of time and they called us the night before to confirm.
That Saturday morning and they were suppose to come between 8am and 10am. They called us at 7:30am to give us a heads up that they would be coming closer to 8am. Felipe Salamanca and his team of two other guys rolled up at 7:50am. I seriously LOVED that they were there early.
We had put all of our boxes in the living room, so they got right to work carrying all the boxes down to the truck. While two of them were taking the boxes down, Felipe starting wrapping all our furniture in plastic wrap and blankets. They also dissembled our bed and some of our bookcases, so that they would be easier to move. The side tables and coffee table in our living room have glass tops, which they removed and then wrapped in TONS of blankets to protect them. They also took the clothes that were hanging in our closet and put them in wardrobe boxes that we were able to use during the move (free of charge). They also did a great job of labeling the wardrobe boxes which made it really easy to figure out where the contents of each wardrobe box should go in our new home.
They also moved our massive couch, mattress, refrigerator, washing machine and dryer around some sharp corners and down a flight of stairs. If we hadn’t hired them, I have no idea how we would have gotten them downstairs ourselves.
Felipe and his guys got all of our items safely to our new home (about 30 minutes away) no problem. They do charge double drive time (but so does every other moving company as I believe it is CA law).
They unloaded all of our items safely and carefully. They put plastic wrap down on our new carpet to help keep it clean. They also made sure to ask us where we wanted things and then placed them in each room accordingly. They even made suggestions like putting some of the boxes in the garage, so that we would have space to move around in the rooms that were already full of boxes. Those types of suggestions made me notice how thoughtful they were about our move.
All three of the guys were very polite, well dressed and friendly. It was a bit hot on the day of the move, but all three guys really hustled the whole time.
Now that I have had time to unbox my kitchen and fragile items, I can safely say that all of our items made it through the move in perfect condition. I would 100% recommend NorthStar and will definitely use them again in the future.
Here is the breakdown of our move:
Loading = 3 hours (majority of the time was getting the big appliances around corners and down the stairs)
Drive Time= 30 mins X 2 = 1 hour
Unloading= 2 hours (this time includes reassembling all of our furniture that they had taken apart in order to move it– yes, our bed too)
Total Time= 6 hours X $115 per hour = $690
Materials (Plastic wrap, tape, etc) = $69
Total= $759
$50 for $100 Voucher= -$50
Total price after voucher= $709
We also gave them a 20% tip on top of that (because they SERIOUSLY deserved it).
Just as a side note, when we were paying the bill at the end of the move, I tried to use the $100 for $50 voucher that I had purchased earlier, but I hadn’t printed out the actual voucher. I only had the confirmation number. They charged us the full price ($759) on the day of the move. Later that week, once I printed the voucher to pdf, I called the northstar office (talked to Ashley Cole), emailed her the pdf and they refunded me the $100. I thought it would be a total hassle, but it wasn’t at all. Ashley was super nice and she emailed me back very quickly with a copy of the refunded amount. No hassle at all.
So, yeah, to sum it up, I love Northstar.
We booked them about two weeks ahead of time and they called us the night before to confirm.
That Saturday morning and they were suppose to come between 8am and 10am. They called us at 7:30am to give us a heads up that they would be coming closer to 8am. Felipe Salamanca and his team of two other guys rolled up at 7:50am. I seriously LOVED that they were there early.
We had put all of our boxes in the living room, so they got right to work carrying all the boxes down to the truck. While two of them were taking the boxes down, Felipe starting wrapping all our furniture in plastic wrap and blankets. They also dissembled our bed and some of our bookcases, so that they would be easier to move. The side tables and coffee table in our living room have glass tops, which they removed and then wrapped in TONS of blankets to protect them. They also took the clothes that were hanging in our closet and put them in wardrobe boxes that we were able to use during the move (free of charge). They also did a great job of labeling the wardrobe boxes which made it really easy to figure out where the contents of each wardrobe box should go in our new home.
They also moved our massive couch, mattress, refrigerator, washing machine and dryer around some sharp corners and down a flight of stairs. If we hadn’t hired them, I have no idea how we would have gotten them downstairs ourselves.
Felipe and his guys got all of our items safely to our new home (about 30 minutes away) no problem. They do charge double drive time (but so does every other moving company as I believe it is CA law).
They unloaded all of our items safely and carefully. They put plastic wrap down on our new carpet to help keep it clean. They also made sure to ask us where we wanted things and then placed them in each room accordingly. They even made suggestions like putting some of the boxes in the garage, so that we would have space to move around in the rooms that were already full of boxes. Those types of suggestions made me notice how thoughtful they were about our move.
All three of the guys were very polite, well dressed and friendly. It was a bit hot on the day of the move, but all three guys really hustled the whole time.
Now that I have had time to unbox my kitchen and fragile items, I can safely say that all of our items made it through the move in perfect condition. I would 100% recommend NorthStar and will definitely use them again in the future.
Here is the breakdown of our move:
Loading = 3 hours (majority of the time was getting the big appliances around corners and down the stairs)
Drive Time= 30 mins X 2 = 1 hour
Unloading= 2 hours (this time includes reassembling all of our furniture that they had taken apart in order to move it– yes, our bed too)
Total Time= 6 hours X $115 per hour = $690
Materials (Plastic wrap, tape, etc) = $69
Total= $759
$50 for $100 Voucher= -$50
Total price after voucher= $709
We also gave them a 20% tip on top of that (because they SERIOUSLY deserved it).
Just as a side note, when we were paying the bill at the end of the move, I tried to use the $100 for $50 voucher that I had purchased earlier, but I hadn’t printed out the actual voucher. I only had the confirmation number. They charged us the full price ($759) on the day of the move. Later that week, once I printed the voucher to pdf, I called the northstar office (talked to Ashley Cole), emailed her the pdf and they refunded me the $100. I thought it would be a total hassle, but it wasn’t at all. Ashley was super nice and she emailed me back very quickly with a copy of the refunded amount. No hassle at all.
So, yeah, to sum it up, I love Northstar.
Three years later and I’m still using Northstar, which says a lot right there. For a moving company to offer not only excellent service but also timeliness is practically unheard of, but with Northstar that’s what you’ll get each and every time.
Just made another move last month and again had the pleasure of working with Ted in the office. Booking process was again very easy, as well as price quote and confirmation. Super professional and friendly, which is just what I needed when dealing with yet another stressful move…
Once again the movers showed up precisely on time (actually 10 minutes early), totally rocked the joint and got everything out well under the estimated timeline. What pleased me the most was the absolute CARE they took of everything they moved – unlike other companies I’ve used that just throw the stuff in the van hoping for the best, these guys really go out of their way to take expert care of your furnishings.
Ted, looks like we’ll be doing another move in April of next year – I’ll be giving you a call! THANK YOU AND YOUR STAFF FOR EVERYTHING!
I’ve moved over 10 times the last 10 years and Northstar has been THE BEST moving company I have worked with. They are very professional, on time and provide very fair pricing. I have been swindled by unreputable moving companies in the past. Northstar sends an person to estimate the move, is very clear with what the estimate includes, what the contract spells out and after everything as moved and unpacked, the final price was a little lower than their estimate! Felipe, Roberto and Juan were a great crew, very professional, and performed quality work. I will definitely use them again.
I had NorthStar move me into a storage space, and they were VERY easy to work with. Their estimator came out and said that it would cost $1800 to move my two bedroom apartment, but that if I was all packed up and ready to go, I could save myself some money.
Well, my sister and I wrapped all my furniture in shrink wrap from Lowe’s, piled the boxes up in the garage, and did everything we could to expedite the move. The crew threw in some free tape and extra shrink wrap on the house, hauled their butts, and did the move in three hours under the estimate. After the cash discount and Yelp coupon, I ended up paying a little more than half the estimate!
NorthStar took good care of me, was very reasonable, and handled my belongings with expertise. I would heartily recommend them to anyone looking to make a local move!
NorthStar took good care of me, was very reasonable, and handled my belongings with expertise. I would heartily recommend them to anyone looking to make a local move!
Great customer service and movers. Even the customer service agent came during our move to see how things were going and gave us a goody bag! Soooo worth every penny.
I can’t believe a moving company has great service and timeliness. I’m rather amazed. I’ve moved quite a bit in the past 5 years and have always been wary of moving companies – I’ve had mixed results, siding mostly with the “not so good.” It doesn’t seem that customers ever get a good value with moving companies! But thankfully, NorthStar was great to work with.
I first spoke with Jessica, a customer service rep. Through her, I got a general quote but decided I wanted a binding quote. So, she scheduled an onsite visit at my apartment with Ron Cohen…who, I am guessing is the regional director or the main boss-man. He was on time, efficient, and helpful. He also made sure I received all the discounts that were available. We agreed on a fair price. My move was fairly small but I was going from Irvine, CA to Seattle, WA…I doubt they made much money on me but they were still attentive and helpful. Long-distance moves are sometimes stressful but NorthStar did a good job at alleviating some of my worries.
The movers came to pick up my stuff on a Wednesday and they wrapped my flat-screen and glass desk top with care and attention. I haven’t unwrapped the two things yet but nothing is jiggling…the packaging seems sturdy!
My things were delivered about 5 days later on June 18th, 2012 – faster than I expected. My things live in storage right now but it seems that I got everything and I will be able to unwrap and unbox once I settle in. So far so good!
Used them for a second time to move to our new home 10 minutes away (and used the Yelp Deal.) They sent 3 guys and a truck. Again, they did a fantastic job. Broke one of our ceiling fans but immediately offered us $50 credit (and I was planning on selling it anyways so I was kind of glad that happened.) Would definitely recommend them to anyone that is moving. They may not be the cheapest but definitely worth it to deal with such a quality company. They even called afterwards to follow up and make sure we were happy with the move. Thank you NorthStar!
Great service. Great guys and very professional! I will recommend them and definitely use them again. They yelp discount was HUGE too! Great stuff. Please use them in confidence!
Hiring strangers to take care of your personal belongings is a scary thing. Whjat you think is important may not be what someone else thinks is important. Northstar was different. They handled everything with such care, not one thing was broken or lost in the move. We had someone come out and give us an in-person, “not to exceed” estimate. When the movers came, I was getting so afraid everything wouldn’t fit as the truck got more and more full. Santos, the head of the 3 man crew, assured me everything would be fine (and made it look so effortless). He was right =) They never stood around wasting time. All 3 of the guys were nice, friendly, curteous, efficient and professional. I will definitely use Northstar for my next move!
I was really worried about selecting a moving company for a relocation from SF to Miami. My main concern was the price and the quality of the move, after reading a lot of comments about various moving companies online, who trick customers into cheap price and then raise it or delivery furniture in bad condition.
Long story short, NorthStar delivered beyond expectations on both the price and the quality of the move.
First, the price was VERY competitive with three other movers I was looking into. NorthStar was willing to match / beat prices from competitors who looked way dodgier. I got a flat price for my move and didn’t pay a cent more after the initial estimate by the guy who came over to review the size of the move.
Second, the move was super easy. The pick up guys came as expected and did a fabulous job. Then, the delivery was earlier than expected – it took them around 10 calendar days to deliver, and they were very accommodating to my schedule (which basically allowed only one day option for delivery due to my travel plans). The driver called me ahead of time and made sure I was good with the delivery time.
Finally, NorthStar is VERY good about making sure you are happy. Everything arrived in prime condition except for a little part of a TV stand that was lost somewhere along the way (it was literally a couple of screws, but I couldn’t put my TV because of that). However, NorthStar told me I can order the missing part and they would reimburse me for that. Which they did promptly (even the shipping price, which was high as I’ve asked for next day UPS delivery).
Overall, I am very happy with the move. From Ted Tindall who oversaw the move virtually, to JC Sala who did the estimate, to the guys who picked up and delivered my shipment, that was a thoroughly pleasant experience. I will definitely turn to NorthStar for any future relocation needs, and will recommend to all my friends.
One additional piece of advise – make sure you pack all your belongings ahead of the move. You will save a lot and make the process easier. NorthStar will pack big / bulky items for you as well as any furniture, but you should take care of clothing / kitchen items / etc…
Moving is never fun. Never. The stress of packing, trashing, and unpacking is tough enough and I learned a long time ago it is much, much easier to find someone professional to take care of the literal moving part. This past weekend, as I moved to a new place, the question wasn’t should I hire a moving company. The question was which one.
A neighbor recommended Northstar and after a few phone calls it was clear this was the moving company to trust with our move. Jason & Wendy in the office were both professional and understanding throughout the process. I was late in getting things squared away and they were literally able to make my move work the very next day.
We contracted for a team of 3 movers and a truck at $115/hour with a 3-hour minimum. We lucked into having a team of 4 arrive right on schedule. They skillfully parked their larger-than-expected truck and went right to work. We had packed most of our small items in boxes, but left all the big things for them. They wrapped up each piece to make sure it was transported safely and even took care of taking apart large things (like the bed).
4 1/2 hours later, we were in our new place with the large items put back together and the crew was on their way after a healthy tip. Note that if you pay cash there is a 3% discount.
One broken glass. That was the only damage we incurred. And even that glass was from the set we didn’t use anymore and was caused by the way I had packed the box more than the moving. If every move I have in the future only ends in only one broken glass, I’ll be a very happy camper. Besides, isn’t breaking a glass considered good luck in some cultures?
Northstar Moving earns a rare 5-star review the old-fashioned way… by earning it. There is no doubt in my mind which company I’ll be calling the next time I move.
These guys were fantastic. They were actually a few minutes early, came in and got everything out of our apartment in an hour, and got everything into our new place in an hour as well. They made the process painless, and were very efficient the whole time. I would highly recommend them to anyone I know and would definitely use them again!
I recently moved from Los Angeles to the Portland, Oregon area (Beaverton, Oregon, to be specific). NorthStar was recommended to me by my realtor who had several clients use the company before. I am a Yelper, and looked them up myself. Nothing but good word-of-mouth. So, I went for it, and it was the right decision. It was actually cheaper than any of the other do-it-yourself services that I was looking into. We worked together on the price, and I think we received an amazing deal. We had a ton of stuff to move. They did all of the work; I had no idea how much work it would be. Both the old and new house are 3 levels. They had a huge crew move everything fast and carefully within a few hours at each end. I was surprised at the time, care, and materials they put into making sure that everything was moved carefully. They supplied us with some of the boxes and packing material to get us started. I had no idea how much stuff we had! They told me not to stress if we couldn’t pack it all up ourselves. It ended up that when they got there, they actually helped us pack a lot of our stuff up for no extra cost. I could not believe how they wrapped up the furniture! They used a ton of moving blankets and plastic wrap. Nothing got scratched or broken. Again, it was surprising for how many boxes and pieces of furniture we had that everything made it over 1,000 miles with no damage. It took us 2 days to drive up to Oregon, and we barely beat them. They got it all up here fast and safely. Very courteous crew. Very friendly and efficient. It was my first moving experience and I was very impressed. I was also glad that I didn’t attempt it myself. Sometimes the only way is to hire someone, and NorthStar was the right company for sure. They even called me to make sure everything was there and that there was no damage. How many companies would do that? I am so happy and satisfied, I could go on and on! I very highly recommend them. Look no further!
These guys made moving hassle free! They were prompt – early actually. We weren’t moving a lot of big furniture but had lots of small/medium boxes. It seemed like no time everything was in the truck and we were on our way. They were even faster once we got to the new place. They set the bed back up where we wanted it.
I highly recommend and do the yelp deal.
I recently moved from Los Angeles to the Portland, Oregon area (Beaverton, Oregon, to be specific). NorthStar was recommended to me by my realtor who had several clients use the company before. I am a Yelper, and looked them up myself. Nothing but good word-of-mouth. So, I went for it, and it was the right decision. It was actually cheaper than any of the other do-it-yourself services that I was looking into. We worked together on the price, and I think we received an amazing deal. We had a ton of stuff to move. They did all of the work; I had no idea how much work it would be. Both the old and new house are 3 levels. They had a huge crew move everything fast and carefully within a few hours at each end. I was surprised at the time, care, and materials they put into making sure that everything was moved carefully. They supplied us with some of the boxes and packing material to get us started. I had no idea how much stuff we had! They told me not to stress if we couldn’t pack it all up ourselves. It ended up that when they got there, they actually helped us pack a lot of our stuff up for no extra cost. I could not believe how they wrapped up the furniture! They used a ton of moving blankets and plastic wrap. Nothing got scratched or broken. Again, it was surprising for how many boxes and pieces of furniture we had that everything made it over 1,000 miles with no damage. It took us 2 days to drive up to Oregon, and we barely beat them. They got it all up here fast and safely. Very courteous crew. Very friendly and efficient. It was my first moving experience and I was very impressed. I was also glad that I didn’t attempt it myself. Sometimes the only way is to hire someone, and NorthStar was the right company for sure. They even called me to make sure everything was there and that there was no damage. How many companies would do that? I am so happy and satisfied, I could go on and on! I very highly recommend them. Look no further!
lan, the project manager, so professional, polite, fast and amazing! The crew with Tony and Nacho (twice) and Art and the other crew were so polite, so professional, made everything so easy for me my move from Los Angeles to Arroyo Grande was actually fun. When I would call them I was always asked how I was and what I wanted and needed. I moved 3 times the last 7 years and this company is by far the best in every way.
Linda from Arroyo Grande.
After getting recommendations from friends and family, I used NorthStar for my move. Great service from start to end. They were very professional and careful with my things.
i highly recommend hiring a moving company in general rather than doing it yourself. if you consider the cost of renting a truck, getting helpers, your time, the backaches….it’s well worth it.
these guys were great. they brought literally all of their own supplies, wrapped up our furniture in bubble wrap and blankets in no time, and moved extremely quickly. one concern i had was since they charge by the hour, they’ll take their time to rack up the time. they finished our move so quickly that my wife and i decided to give them a little extra cash.
it was great because all we had to do is direct where to put each box. i also recommended them to a good friend of mine who also had a good experience. i just don’t think he’s much of a reviewer.
I love NorthStar and I will only use them for my next move…They arrived on time, were extremely nice, very fast and efficient and very gentle with my furniture and belongings!! In other words they were 100% perfect!!! Thank You NorthStar!!
These guys are fabulous. I hired them to get me from Sherman Oaks to Venice, and I was blown away by the professionalism and quickness with which they treated me. I hate moving, and the fact that I didn’t feel that oh-so-familiar feeling of wanting to bash my head against the wall repeatedly during moving day speaks VOLUMES about this company.
I had my moving day set up by a girl named Jessica. Oh Jessica, fair maiden of Northstar Moving Co. and savior of all hard working people of Los Angeles who dread moving from one home to another, how do I thank you for all the pleasant and courteous mannerisms you bestowed upon me when I called Northstar for help? I CAN’T. ='( I just can’t, because no amount of gratitude will ever equal the service you have provided me.
Call Northstar for all your moving day needs. You will not be disappointed.
I had my moving day set up by a girl named Jessica. Oh Jessica, fair maiden of Northstar Moving Co. and savior of all hard working people of Los Angeles who dread moving from one home to another, how do I thank you for all the pleasant and courteous mannerisms you bestowed upon me when I called Northstar for help? I CAN’T. ='( I just can’t, because no amount of gratitude will ever equal the service you have provided me.
Call Northstar for all your moving day needs. You will not be disappointed.