First off, please accept our apologies in not writing this letter sooner. As we are sure, you know it takes awhile to get back on track after a major transition.
In January of this year, we used your company for a second time to move us into a new facility and we are very pleased to say that, once again, the service was excellent! Based on our prior experience with the company we came directly to NorthStar this time instead of seeking out other moving companies to compare pricing and service. Gadi came out and gave us an estimate, and as always he was very pleasant and professional and when we had to push back our move date, he was extremely accommodating.
Once we were finally ready to move, we were able to schedule a crew very quickly and our original estimate still stood. On moving day, the crew arrived promptly, was very efficient and thorough, and even helped us to take apart shelving and furniture. Our foreman, Shay was incredibly helpful and professional, consistently checking in with us to ensure things were running smoothly. The rest of the crew, Iro, Hain, Tomer, Gal, and Maor all worked diligently and carefully, moving so fast that we were packed and ready to go well within 2 hours! Upon arriving at our new facility, the crew again moved very quickly and cautiously so as not damage any furniture and to make certain everything was arranged as per our instruction. All of these gentlemen deserve reward and praise for their hard work.
At the end of the day, the move had taken approximately 4-5 hours and our total amount came well below the estimate! Our encounters with NorthStar from the receptionist answering the phone, to Gadi, to Shay and his crew have been nothing short of wonderful and we would not only highly recommend Northstar to our friends and business associates fantastic service and your ongoing efforts to make one of the most hectic and stressful things in the world (moving) as easy and hassle free as possible. Thank you!
Sincerely,
Jaime Street
Executive Administrator
Splash Bath & Body, Inc.
Dave and I were so impressed and pleased with how well you took care of us for our move at the end of February. When you came to quote us a price, your thoroughness, honesty, and warmth made me feel right away that we were in good hands. On the day of the move, Roberto and his team handled all of our belongings with great care yet still moved swiftly and efficiently throughout the day. Additionally, we were unable to pack everything ahead of time because I was traveling and ended up getting stuck out of the country until the day of the move–but they packed everything quickly and were able to finish the job in the estimated time, despite having to pack most of our belongings! From our past moving experiences, we know that movers who try to get the job done as quickly as possible instead of “running the clock” are very rare and much appreciated!
Thank you for your professionalism, care, warmth, and integrity. We very much enjoyed working with you for our move, and we will definitely call you the next time we have to move, as well as recommend you to our family and friends.
Sincerely,
Alisha Pedowitz
To NorthStar,
Thanks for a great move!
We wanted to write to express our thanks for a fantastic moving experience. We moved on March 2, 2007 from Menlo Park, CA to Palo Alto,CA with Nick and his 4 men crew. Nick and the guys arrived promptly and were very professional. Not a single thing was broken or damaged. Most of all, Nick didn’t bat an eye when he saw how much there was to pack. He and the guys worked diligently from 8:00am to 6:00pm packing and moving us, then they unloaded our storage items at the storage facility. It was a 12+ hour day for them, and they were professional all the way.
We are planning to move again in a few months and we will definitely call NorthStar. Next time we will request Nick (and maybe a bigger crew, so they don’t have to put in such a long day). We will recommend NorthStar to everyone we know.
Many thanks,
Elizabeth Stephens-Pande
I’ve been meaning to write and say thanks for making my move from San Francisco to Oakland as pleasant as possible. You sent a terrific crew: they arrived at the beginning of the estimated time, they moved me out of my 3rd floor wake-up apartment at lightening speed, followed me to a furniture store for a pick up and moved me into my new home with such care. The lead fellow, Barry, was easy to work with and kept his crew – Tom, Miguel and Ephraim – organized and motivated. When it came time to tally up the bill, it all made sense and I was happy to pay it. I even got a hug from them! How many other frazzled customers can say they want to hug their movers at the end of the day?
The great experience actually began on the phone with Lynn who landed the sale by taking real pride in the company and endorsing her fellow employees with words like “reliable,” “polite,” “trustworthy,” and “efficient.” They were all that and more. There are many moving companies to choose from and many horror stories floating around about unscrupulous businesses. Lynn made me feel like I was making a good choice and I’m happy to say that even weeks after the move, I still feel like I made the best choice.
Thank you!
Jessie Gray
I would like to thank you for the great job the crew you sent on Saturday, February 17, 2007 did.
Barak was amazing and his customer service skills are superb. I was very impressed at the speed everything was done and also at the skills of wrapping and unwrapping.
I have rarely seen a team work with such zeal and excellence and would like to commend their work.
Barak and his crew impressed us all and I will certainly recommend your company to all my family and friends.
Thanks again to a crew with such distinction in customer service.
Sincerely,
Christine Calfa
Our family moved from Tarzana to Agoura Hills three weeks ago. Your team from Northstar – Shahan (foreman), Enrique L., Jose K., Avi, Shy and Adam were exceptional. They packed us up on one day and moved us in record time the next. From the moment they arrived until the last box was brought in, they exemplified a professionalism that I have not seen in along time. I have moved many times int he past plus have spearheaded two corporate office moves and have never had an experience as pleasant as this one.
I want to commend NorthStar for their fine staff; please feel free to use my name as a reference any time.
Sincerely,
Felice Rosen
We want to thank you both personally for the sensational job that you and your team of professionals did for us in our recent move to New York City!
Your team of wonderful men knocked on our door bright and early, and they were energetic and eager to start working. They were fast, hard working and very professional. All four men divided and conquered different areas of the house to pack all our items with great care and concern. As you both know, we had many very fragile Art sculptures and heavy paintings that are cumbersome and large scale and they took the extra time to be sure all our Art was packed securely and labeled as such. Really, these men were terrific! Gadi, you are a fantastic representative of NorthStar. From the minute we met you, we liked you. You exude sincerity and warmth and have great confidence in your Company. You made a daunting project seem easy. You walked us through the entire process from beginning to finish and gave us timeline updates while the truck was in transit. We really appreciated that. Our shipment arrived in a timely fashion and Ram made
sure everything was unpacked as carefully as it was packed. Ram also
stayed in constant contact once our shipment was in New York. Everyone at NorthStar was friendly, competent, professional, and a pleasure to work with.
We most definitely will use you in our next move and we will recommend NorthStar to all our family and friends. You all are a first class
operation! Thank You NorthStar!
With all our gratitude and best wishes,
Dawn and Ed Massey
Garden in Transit, New York City
We’re off to a great start on a beautiful relationship!! Gadi Avigzer estimated my job, and Nick and his crew moved me out of my house and into your storage facility a few days ago. I’ve been by your warehouse two times now, and all your employees have been just wonderful!
I was kind of nervous about moving all my stuff into storage, but Gadi was so understanding and really helped me to feel comfortable with it all. I felt like the whole NorthStar team took extra special care of me.
I really appreciate the personal time and attention. I think that’s what most people want when they move or put their valued and personal possessions into storage. NorthStar you get high marks on all counts!!
I look forward to having a relationship with NorthStar as my mover-for life!!
All the best,
Dianne Stone
I would like to express my appreciation for the quality of service I received at the hands of the moving team that assisted me. All of your movers were skillful, courteous, and efficient. I appreciate that they arrived at both destinations on time and quickly set about the task at hand, without complaint or delay, and the thoughtful questions they asked regarding my preferences..
I especially appreciate the driver, Barry (sp) and Ron (sp) for handling both ends of the move with patience and courtesy, as well as, Barry’s judgment to trust my personal check in the context of the inconvenience that the bank’s policies were causing with my new credit card.
As you promised, it was a great moving experience.
Sincerely,
Peggy Winston
We wanted to send a letter to personally thank you for he outstanding service and generosity extended to “America Next Top Model” during the course of our production. The Exceptional level of service provided to us stayed constant from estimation through to completion. Every item on the property was handled with extreme care and precision from $100,000 pieces of art to a $50 lamp.
What amazed me the most was your ability to carry out such great service and still be able to keep up with the demanding, and often ambitious, production schedule and have everything completed on time.
We greatly look forward to working with you and NorthStar in the future. I would recommend your services to anyone who requires high quality moving and storage.
Sincerely,
Avi Eshed
Production Manager
Jonah McMichael
Line Producer
I would like to start off by saying” Thank You” to every one over at Northstar Moving Corp. I am so happy that I have finally found a moving company that I can rely on to do the job without any worries. Unfortunately, it has not always been this easy for me to recommend a moving company. I am sure we all have had bad experiences .with movers, and that is what make’s calling Northstar an easy decision. I as well as several of our tenants will continue to recommend this company not only for their great service as movers, but for the great work their office staff does from the Owner who makes sure everyone is satisfied to the Sales staff who will help structure your moving needs.
Thanks again,
Mike Berrios
Concierge
Historic Gas Co. Lofts
I wanted to send a note of thanks. I recently shipped a few items of great personal value from San Francisco to Austin, Tx. I have used the same moving company for over 10 years for local moves and felt this was a good time to branch out and seek a different company. When I used the internet I thought my choices seemed responsible and legitimate. After signing off on the move I later found out that many internet based movers are absolutely terrible crooks. Needless to say I became concerned that I had been scammed.
Well, let me pass on that you are the real deal and a very good one at that. The help I received from Bell and Mike in the offices was timely and professional. The care and treatment of the furniture were excellently handled and protected. Your quotes were fair and reasonable and indeed you did get my furniture to the location in Texas within the time window you state on your contract.
I received a call today from the receiver in Texas and we are both very happy with the results. I look forward to calling again for a future move and doing business with your company again.
Sincerely,
Traci Teraoka
Healing Environments
Thank you for the excellent job your company provided with our move June 27th. Everything was prompt and orderly, your workers did a great job. Everything was perfect. Nothing was broken. We appreciate your effort and hard work. Keep up the good work. May god bless and prosper your business and protect your workers from harms way.
Thank you,
Eddie & Cheron Buggs
I wanted to send a quick note to say thank you for all your hard work with our move from Burbank to Sunset blvd.. This move was very challenging to say the least. The timing, scheduling, the uniqueness of the items moved (antiques, rock & roll memorabilia etc.) plus the fact that we had been in that location for 27 years made this an incredibly difficult move. You and your crew made it happen. The guys were professional and completed the task within our crazy time line. Please thank your great crew and your awesome managers that made it all happen. Thanks for being ready, willing and able to deal with all the challenges this move entailed.
Sincerely,
Tom Gibis
Office Manager
Thank you for your assistance in this our 9th move with your company. Your personal attention gives us confidence that our property will be well taken care of whether it is one of our personal relocations or an office relocation. Keep up the good work.
Regards,
Jimi Reed
Vice President
Celebration Photography, Inc.
Please accept this letter of appreciation to you and your staff for your professionalism and courtesy during my move to Las Vegas earlier this year.
While moving can be one of the most stressful “adventures” someone can go through, my experience with your folks made it very easy. Throughout the process – the initial call, the scheduling of the pick-up, the packing and loading, the quick delivery of our furniture – I was extremely pleased with the high level of service and attentiveness your people gave me. All of our items arrived intact and the courtesy of your drivers (both at pick-up and delivery) was tremendous.
I would highly recommend to anyone planning to move to work with you.
Thanks again for your help! Best regards,
Rob Winston
I would like to personally thank Gadi Avigzer and the NorthStar moving team, for another successful and stress free moving experience.
I have had the pleasure of moving with Gadi and the NorthStar team 3 times in the last 6 years, and I believe it is true what they say, “Three times is a charm”.
This particular move was a bit more challenging for me, as we were moving two separate households and combining them into one home. I was particularly stressed out with the timing of the two moves as well as the reconstruction that is currently taking place in the new property.
Gadi assured me that the team could work around any obstacle, and would provide excellent service and care with our property.
The team, headed by Nick, was once again above and beyond my expectations.
The team arrived on time, moved quickly, efficiently, and never once caused alarm as they moved expensive furniture and equipment. The team was courteous and friendly, but kept focused on the job and finished well under the time allotted on both moves.
At the end of the move, I once again thought to myself “ah, another stress free move with Gadi and his team!”. Amazing! Who has a stress free move? I do!
Thank you Gadi and the NorthStar moving team! As always, you have my highest recommendation!
Sincerely,
Diane M. Reichenberger
CEO Dualstar Entertainment Group
3760 Robertson Blvd.
Culver City, CA 90232
You have impressed us three times in a row now. Our collective experience with NorthStar Proves how much you value relationship. Your company is one of integrity, meaning the employees live out the kind of service you espouse. You are genuine. You work with utmost vigilance to protect our property. Your concern equals our care for our furniture and walls, where the faintest nick is completely unacceptable. You work efficiently, completing all three jobs at or below the estimated cost. It’s a great felling when it comes time to write you a check and the total is two hundred dollars less then the initial quote. You are patient, as we are very particular, deliberating in order to find the perfect spot for each piece of furniture. You heard “how about here…no, how bout there” over and over, yet your positive attitude never wavered.
We want people to understand the level of excellence they will receive when hiring you. We hope your clients treat you with the same kindness and respect that you freely give.
Sincerely,
Tommy Allegood and Jennifer York
I just had my move today and I wanted to let you know how well it went. I have done a lot of moving and I have never had such a great crew. They were so efficient and still friendly and cooperative. I had a small move but I felt like I got VIP treatment.
Please pass along my satisfaction to whoever schedules these two great guys. I have also told several friends that your company is my recommendation if they need to move in the future. Thanks again for your assistance in setting up my move.
Michelle Bean
I just wanted to write, and please pass this on to any managers or supervisors, to say thank you. The move went great. You (Bell) were wonderful; always available, calm, helpful, and quick to respond. Ron in dispatch was so terrific; calm, patient and helpful. The movers were great, particularly the lead fellow in Northern Calif (I don’t remember his name but I’m sure you can look it up). Thanks a lot!
Cathy
We have used Gadi and NorthStar Moving twice now, and can say without hesitation that his team is professional, trustworthy and fast! These guys know what they’re doing—they came in, somehow remembered every little detail we frantically threw at them regarding our belongings, and did a perfect job packing,
moving, unpacking and getting every item exactly where we wanted it to go.
Moving is a hassle– it’s stressful and exhausting. After moving twice within a year we hope that we won’t be doing it again for awhile. But we also know that whenever we do go through it again, we wouldn’t think of doing it without the help of Gadi and his hardworking crew at NorthStar!
Peter & Diane Nelson
Brentwood
I just want to take a quick moment to express my pleasure with your Moving Company. Your staff is beyond incredible. I have never in my entire career worked with a more professional staff as yours. Starting with Sam who came in to access the job and bid it out. He is a true professional and has gone over and above to help make our moves work out perfectly. Next is Nick who has overseen the first two of our four moves (and I hope will be able to work all four of thern). This man is unhelievable. I truly have never seen someone manage a crew of guys better in my career. He is “first class”. The job was flawless ….and the crew that was with him were fabulous. They were all so helpful, polite, friendly and most importantly very hard workers. The all went out of their way to accommodate and help us out.
You definitely know how to hire the right people. My hat goes off to you. Sam & Nick are incredible and I want to thank you and them for making a very difficult job go smoothly.
Warmest regards,
Kit Chambers
New Wave Entertainment
I wanted to thank you for assisting me with my move. I wanted to let you know that I was extremely impressed and grateful for the movers from your company. Both the gentleman, were well mannered, cared about my possessions, were prompt and worked hard. I had a very bad moving experience a few years back and thought I might never use this service again, your employees made me feel differently.
I know that too often, customers will display their dissatisfaction with services way before they will share their thanks. I didn’t want to be the one that let a good job go unnoticed.
Because of this experience I will be using your moving service again. I have a storage unit that needs to be relocated as soon as possible. It is approximately 10×15 currently but will be condensed by the time I am ready to do the relocation.
Thank you again for a pleasant experience.
STEPHANIE CALLAWAY
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