Review by Sophie X.

(NorthStar ref #411313 After using NorthStar for the first time on 10/30/10, I did not hesitate to use them again – believe it or not – 2 weeks later. (See my first review for NorthStar dated 11/3/10) 11 days after my daughter was in her new place, (a condo she was renting), an overhead pipe burst, spraying hot water, for an hour, into, and flooding her unit with a couple inches of water. (Long story short: someone who should not have been doing repairs on her central air – who was hired by the owner – screwed up and hit a pipe which had been poorly repaired previously) Anyway….she had to move, again. And unfortunately, she lost some of her belongings, lots of books, some wooden furniture, a couple of floor mats that floated away….. She found an apartment available “immediately” nearby, I flew out, from Chicago to LA, again. We were able to get her packed up, moved and unpacked in 4 days. I called Jason at NorthStar on Mon. 11/ 15 told him briefly what happened, and scheduled a move for Wed. 11/17. We were all set. Then Tuesday, I emailed him, and asked him if there was anyway, or anyone who could find it in their heart, to give me some sort of discount since I had just used them, and I had the unexpected expense of flying back out to LA for move #2. Jason was able to plead my case to his manager, and reduce the hourly rate. So thank you to Jason, and your manager. I appreciated that. Also, once again, I want to say thanks to Jesus Mezal, and his crew, Benjamin and Ozzy. I had the pleasure of having Jesus and Ozzy for the first move. Let me tell you, when I saw that they had sent Jesus for this move, I had to laugh. but I was also thrilled because I knew this move would be just as efficient as the first. As stressful as this move was, it helped to have Jesus there running the show, again, with a smile on his face the entire time. Thank you to everyone who helped us through this tough time!