Services Performed:
Estimate – Ron Cohen was the man who came to the house to give us a quote for our move (this estimate included packing supplies, the actual packing of everything, the move, estimated amount of time it would take to get everything to our new address (with a ‘no later than XX date) and the unpacking).
Packing – everything boxed and taped up; the use of blankets on furniture; numbering all the items
Storage Before the Move & the Actual Move – Everything was taken to a storage place so that they could wait to get as manymoves done as possible at once (this is protocol with moving across the country)
Unpacking – they unpacked items and cleaned up the packing supplies (they can take all the empty boxes with them or leave them – your choice)
Customer Service – (Ashley Cole and Wendy Paola) they are available and so friendly and polite (best customer service I have ever come across!!!!!)
Review:
Ron Cohen came to our house and gave us an estimate of the cost to pack everything up, move in across the country and unpack at our new place. He was on time and was only there for maybe 30-45 minutes. He said that with we would not pay and more than what was on the quote that he gave us. I scheduled the move during this estimate.
We paid the price with the insurance. We went with the insurance price because we were moving across the country and knew that our stuff would be put into storage until the movers were able to fill a semi. Seemed that there was a higher chance of things being broken or missing with that type of move.
The movers said that they would be at the house at 8 am on the day of the move. They were on time and ready to go! There were 4-5 people and they were all very polite and very professional. They used a lot of “excuse me; please; ma’am, sir” – extremely polite. Towards the end of the day, there were others movers in the area, so they came and helped out. It took almost all day to pack everything up and load it into the truck.
We were told that it would take up to 12 days for our stuff to arrive at our new address. We were hoping it would take less, but it ended up taking the full time. It’s understandable – they try to fill a semi a truck with multiple houses to save on costs. They called us a day before they were due to our house. On the day they were supposed to be there, they called to explain that they were delayed (I believe it was due to weather; an understandable reason) and we scheduled a time for the following day.
To make things easier, my husband was at the house to try to tell the movers what room the belongings went to. He couldn’t be in all the rooms at once, so the movers did put things away. This is the only part of the entire experience that I was sort of unhappy with. A full basket of clean clothes with put in a dirty closet with dirty tools in the garage; one shoe was found in the same cabinet while the other was found on a shelf on the other side of the garage (both shoes were in the same box) – there were strange things like that. I chalk this ‘organization’ to men being men! Not a real big deal.
As we got settled in, we did notice a few items that were damaged, broken and missing (carpet cleaner was broken, toy box was damaged, sheet of plexiglass was missing). The process for filing a claim for the items was very easy and not the massive headache I was expecting. I originally was speaking with Ashley Cole – an extremely kind person who actually cares about the customers. She listened to me and helped me fill out any necessary paperwork and got me in touch with Wendy Paola – who finished processing the paperwork and working on a resolution. With in a few days the claim had been processed and a check was going to be made to us in the amount of the missing items that we had claimed.
We received the check in the time that was promised. I was very happy with my overall experience with NorthStar Moving Corp. If in the future we need to move again, we will definitely be using them again. I am also recommending them to anyone I know who is moving. AMAZING service from beginning to end.
This review is loooong overdue, but still very worth the effort to write. I hired NorthStar Movers for the second time this past November, and it was truly a 5 star experience. They arrived on time at my storage unit, and relocated all my furniture to my new shiny apartment a few miles away. Based on my last experience with NorthStar, I knew the process would be stress free, and handled with the utmost of professionalism. They did a stellar job; I wasn’t expecting anything less. Thanks NorthStar!
I had to move a lot of my stuff into storage, but I could only afford the smallest storage space and was really nervous about fitting everything. I even brought my car to store the extra stuff, which was going to be a huge pain. NorthStar was amazing! They worked so hard to use every inch of the space like a giant jigsaw puzzle and were able to fit everything! I was so grateful and it saved me a huge amount of hassle. I would highly recommend them to anyone!
I wish to express my appreciation for the team of movers who moved my storage items yesterday from Los Angeles to San Diego.
Mike, Rafael, and Carlos did a wonderful job. They were fast and efficient, and took
great care of my things.
Rafael made an extra effort to arrange the items in categories in the new storage unit, as had not been done before, and I certainly appreciate this; it will make it much easier for
me to sort through these things from now on.
Please put my words of praise for each of these men in their personnel folders; I am very glad they were sent to help me.
Best Regards,
Loraine Schacher

I had a wonderful moving experience and I only have positive things to say about your company. Gadi was amazing-always helpful and made my move worry-free. I look forward to passing his name along to all my family/friends who are moving. He is the best!
Lacey Wilson
As professional a company from the salesman to the movers and to Wendy in the office as one could hope to find. Northstar is Company owned as opposed to most of the other large moving and storage companies that have franchised or licensed local agencies. The crew who moved us (Eric’s crew) was totally professional, careful and worked non-stop. No talking, joking, or wasting time during the entire day. They were the best workers I have ever seen at any job. Wendy, in the office was a gem and solved any questions that came up. She was wonderful. All in all a pleasant experience to a job that usually is not so much fun to do. Thank you NorthStar.
Had a great moving experience with Ron and Cesar. Everything was packed perfectly, stored for 3.5 months and then unloaded. Furniture was assembled and great condition. I’ve moved a lot and these guys are the best.
Very good stuff
3.5 years ago I moved from SF to London. Northstar came and packed up all my stuff and put it into storage. About 3 weeks ago I moved back from London to San Jose and I had only a short time here to get my stuff. The team at Northstar took great care of me. After 3.5 years they brought all my stuff none of which was damaged in anyway and set up my bedroom for me. They arrived on time and were very quick about getting things done! And it was cheaper than any other quotes.. the storage fees per month werent bad at all either!
If you are moving.. and or you need storage I would highly recommend NorthStar! Good people and good product!
Years ago, I worked for the Bekins Company, so I am a bit familiar with the business side of a moving company. After receiving several bids, I selected NorthStar, and I must say that I was 100% satisfied with their quality. My move entailed NorthStar employees packing up my 5 bedroom house, placing it in storage for a year, then delivering it to my new home in the desert. Given that I personally unpacked everything they packed, I can attest to the care that was given to my property. Not one piece of furniture was damaged, and out of several hundred glass and ceramic pieces, only one was broken. It was amazing. All pictures and mirrors came through the move unscathed, clothing in the wardrobe boxes remained hanging and were not even dusty after 12 months of storage.
If you are looking for a great mover with exceptionally competitive pricing with a wonderful staff of packers, loaders and unloaders, I highly recommend NorthStar.
I used NorthStar back in July to move my stuff into their storage facility, where it has been ever since. I was very pleased with the move. I scheduled everything through Lynn and found her to be professional and helpful. The movers were great too as they were fast, but also very thorough with the wrapping. For example, I was amazed at how they packaged my glass table top. I am confident that all of my items are safe in storage. Highly recommended!!