You are tops in my book! The document relocation project you helped organize and execute was successful and couldn’t have gone more smoothly. A total of 420 boxes of records and 52 file cabinets all arrived unscathed. Both you and your team – Yaniv, Joseph, Segundo, and others – demonstrated a great deal of professionalism which helped make all parties involved confident we had chosen the right people for the job. Indeed, your driver arrived at the destination address – some 2200 miles away – ahead of schedule and even had the courtesy to telephone me with delivery status! The associates at our corporate office (receiver) had only compliments to share with me regarding his pleasant demeanor and willingness to reach beyond their expectations.
You certainly have the finest team assembled and I freely endorse your services to all who demand only THE BEST!
Antonio De Rosa
This letter refers to the move which your company handled for me.
As you know, most of us who value sentimental and irreplaceable belongings are extremely skeptical when it comes to trusting movers. Something always goes wrong. If something doesn’t break, then surely the charges will break. .. the bank! At least that has been my experience time and time again. It seems impossible to find reliable and honest movers.
Even when the NorthStar customer service agent took my order with efficiency, promising me that your company was better than the others, I still had my doubts. I knew that somehow, something would go wrong. The only thing that did go wrong, however, was my preconceived notion that NorthStar would turn out to be like all the others. In fact, NorthStar hugely exceeded my every expectation.
Here are just a few of the things that NorthStar did throughout the move which changed my perspective and created a lasting impression:
1. The NorthStar customer service representative was very accommodating to my schedule and extremely diligent about specifying all of the itemized charges to expect during the move.
2. The NorthStar moving crew showed up on time.
3. Packing and loading was done quickly and efficiently. Nothing at all was damaged or broken during the move.
4. All of my telephone calls to the NorthStar main office were handled very efficiently.
5. Two NorthStar managers called me at the end of the day to ensure that I was satisfied with my service. They were most empathetic to me as a customer and demonstrated a sincerity that truly surpassed my expectations.
I work at an aerospace company that exports aircraft parts to airlines with critical time requirements. As you can imagine, customer service is everything in my business. Yet as critical of customer service as I am trained to be, I cannot offer you any suggestions as to how you can improve your service. Everything was done to perfection and this is why I am writing you this letter.
Thank you for your excellence and for proving that there is at least one moving company that lives up to its promises. I will certainly refer you to anyone I know making a move. NorthStar truly won me over, and is the only company that I will even consider using for my future business and residential moves.
I am writing this letter to serve as a recommendation for you and your movers’ excellent service in completing our move. You and your entire staff of movers were very cooperative and helpful. Please do not hesitate to provide my name as a referral to your moving company. Thank you very much for your quality service. If you have any questions, please contact me.
I just wanted to take the opportunity to say thank you for the incredible service that your company provided in our recent model home moves. When I was first informed that we had to move 6 model homes in one week, I had no idea that it could go so smoothly. I owe the efficiency of the moves and the lack of problems to your outstanding team at NorthStar Moving. Primarily I would like to acknowledge Eli Ben Gigi. He has received glowing praise from a handful of our employees who had to work with him.
As I have recently moved myself, I do not underestimate the time and effort that is involved with moving a home. I thank you once again for all of the hard work.
Please expect that I will recommend your company to everyone that I know.
Thanks again and take care.
Del Mar Avionics hired Northstar Moving Corporation in April for moving furniture and equipment in our complex.
Your personnel, Yaneev, Shar, Jesus, and Oscar, worked diligently, and in a professional manner. We appreciate this service.
Del Mar Avionics
Just a note to thank you and your crew for the excellent service provided to us, not only when you came to give us the estimate but 011 the day of moving. During our free estimate, you instilled such confidence in us with respect to your company’s abilities, we did not even get other bids. Our confidence was more than warranted after Roy, the foreman during our move, replied “Whatever you want!” when I asked him about moving certain objects. Those words were like music to my ears after all the other confusion and inexpertise I experienced in other areas of our move!
The crew worked hard and tirelessly, while staying polite and helpful, and they also helped make an exhausting day a little less stressful. We hope to be able to refer many clients to you in the future!
Patti & Dan Steffen
We just wanted to drop you a line to thank you for the great moving job in helping our company relocate to our new office on Friday, August 30. It was a rather long and laborious day for all, and your movers handled themselves very professionally and with
minimal supervision from us. They were extremely helpful when we asked for their assistance, and in our estimation, they went above and beyond the scope of their job descriptions.
Please distribute the enclosed to the “guys” with our deep appreciation and thanks for a job well done.
Susan R. Simon
I want to thank you and your staff for the excellent job they did moving our company this past weekend. I had expected it to go well because we had planned this move months in advance, and because your company came highly recommended. Mike Hook and I spent a bit of time on the phone going over the details, and he answered all my questions and concerns. Roy did an excellent job coordinating the move, and his staff was hard working and careful with our equipment. We have about 50 computers and 30 printers, and none of this vital equipment was damaged. The move was completed on time, and within the estimate given. I would be happy to recommend your company to anyone who needs to hire a moving company.
Director of Operations
VISTAinfo Property Disclosure
I want to express our satisfaction with the relocation of our offices performed by NorthStar Moving at the beginning of this month. Your crew arrived to pack our offices and worked independently and asked appropriate questions. Additionally, we were able to have certain departments functioning while others were packed.
On the day of the move, your crew was on time and was able to negotiate moving our offices in spite of unforeseen issues that were beyond your or our control (malfunctioning elevators, broken water pipe). In spite of all delays, we were relocated to our new office the same day. In short, thank you for making our relocation possible at a reasonable price.
Your company moved my furniture, furnishings and belongings from Sherman Oaks to West Los Angeles on November 13 and 14, 2000.
I want to take this opportunity to commend your company on its efficiency and quality of work. Too often, I imagine that you hear nothing but complaints but it seems appropriate to give a commendation when earned. The young men who came to do the work, Gonen, Lior, Shai and David were courteous, efficient and very careful in their work. They did an excellent job. I would not hesitate to recommend them and your company to others who may need your services.
Very truly ours,
LAW OFFICE OF ARTHUR L. STEIN
A Professional Corporation
ARTHUR L. STEIN