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I used NorthStar to move from LA to Colorado and everything was great from start to finish. The estimator, Ilan, gave me a comprehensive overview of the process and the pricing and scheduled my move. On the day of the move, the movers loaded up my apartment in record time, and did a great job wrapping up and packaging all the little stuff I hadn’t managed to get into a box. Everything showed up in Colorado in great shape and the movers happily carried it up three flights of stairs on one of the hottest day of the year. Thanks to NorthStar for making things as painless and convenient as possible!
Residential
Every step of my move from CA to NC was so easy. Your workers were efficient and very courteous. Not enough room on this evaluation form to say all that was so right! My furniture was handled with the utmost of care.
Thank you all!
Both the loading and unloading service crews were extremely professional, friendly, and efficient!
I have used Northstar to move twice. Both times the teams were prompt and professional. They took great care of my belongings and managed relatively tough moves (into a 3 story walk-up the first time and out of it the 2nd) in the minimum time (3 hours). (For comparison’s sake, it was a 1-person, small 1 bedroom move with no large appliances.) When I called to book the movers, a Northstar employee directed me to their Yelp coupon, which she didn’t have to do, as I was already using their service. Would highly recommend them to anyone.
These guys (and gals) are the real deal. They are more expensive, but in retrospect the difference was well worth it.
Moving from Los Angeles to Austin, I had originally arranged to work w/ a more “budget”-oriented moving company. The salesman was perfectly friendly, but after sending my deposit, the very next conversation I had was with an unpleasant, almost hostile dispatcher who seemed to be working out of her Santa Monica apartments. There were various other sketchy warning signs that I won’t bother to recount. I ended up canceling my “non-refundable” deposit by revoking the payment through Visa.
I was set to move the next day, so I called Northstar in a panic. Ted Tindall was extremely helpful yet consummately professional, and he found a way to accommodate us (not to say they can always do next-day moves, but at least he didn’t turn me down on policy grounds).
Moving crews on both ends were very professional. Various odd-shaped and large items were packed with no problem. It’s been a month since the move, and nothing has turned up missing or broken to my knowledge (we’re probably 90% unpacked).
I wouldn’t hesitate to recommend Northstar or use them again. It is NOT worth risking dealing with sketchy/unprofessional movers to save a few hundred dollars–and that’s assuming that it would’ve even saved money. (Final cost of Northstar was consistent with their estimates, whereas other companies were clearly low-balling on price in preparation for sticking you in the back end.)
First time I’ve ever used a moving company. I’m grateful I found these guys. What could have been a horror story was smooth sailing. Cheers to Northstar for being excellent at what they do.
Moving from Los Angeles to Austin, I had originally arranged to work w/ a more “budget”-oriented moving company. The salesman was perfectly friendly, but after sending my deposit, the very next conversation I had was with an unpleasant, almost hostile dispatcher who seemed to be working out of her Santa Monica apartments. There were various other sketchy warning signs that I won’t bother to recount. I ended up canceling my “non-refundable” deposit by revoking the payment through Visa.
I was set to move the next day, so I called Northstar in a panic. Ted Tindall was extremely helpful yet consummately professional, and he found a way to accommodate us (not to say they can always do next-day moves, but at least he didn’t turn me down on policy grounds).
Moving crews on both ends were very professional. Various odd-shaped and large items were packed with no problem. It’s been a month since the move, and nothing has turned up missing or broken to my knowledge (we’re probably 90% unpacked).
I wouldn’t hesitate to recommend Northstar or use them again. It is NOT worth risking dealing with sketchy/unprofessional movers to save a few hundred dollars–and that’s assuming that it would’ve even saved money. (Final cost of Northstar was consistent with their estimates, whereas other companies were clearly low-balling on price in preparation for sticking you in the back end.)
First time I’ve ever used a moving company. I’m grateful I found these guys. What could have been a horror story was smooth sailing. Cheers to Northstar for being excellent at what they do.
The people at North Star are so amazing! I absolutely love them.
We booked them about two weeks ahead of time and they called us the night before to confirm.
That Saturday morning and they were suppose to come between 8am and 10am. They called us at 7:30am to give us a heads up that they would be coming closer to 8am. Felipe Salamanca and his team of two other guys rolled up at 7:50am. I seriously LOVED that they were there early.
We had put all of our boxes in the living room, so they got right to work carrying all the boxes down to the truck. While two of them were taking the boxes down, Felipe starting wrapping all our furniture in plastic wrap and blankets. They also dissembled our bed and some of our bookcases, so that they would be easier to move. The side tables and coffee table in our living room have glass tops, which they removed and then wrapped in TONS of blankets to protect them. They also took the clothes that were hanging in our closet and put them in wardrobe boxes that we were able to use during the move (free of charge). They also did a great job of labeling the wardrobe boxes which made it really easy to figure out where the contents of each wardrobe box should go in our new home.
They also moved our massive couch, mattress, refrigerator, washing machine and dryer around some sharp corners and down a flight of stairs. If we hadn’t hired them, I have no idea how we would have gotten them downstairs ourselves.
Felipe and his guys got all of our items safely to our new home (about 30 minutes away) no problem. They do charge double drive time (but so does every other moving company as I believe it is CA law).
They unloaded all of our items safely and carefully. They put plastic wrap down on our new carpet to help keep it clean. They also made sure to ask us where we wanted things and then placed them in each room accordingly. They even made suggestions like putting some of the boxes in the garage, so that we would have space to move around in the rooms that were already full of boxes. Those types of suggestions made me notice how thoughtful they were about our move.
All three of the guys were very polite, well dressed and friendly. It was a bit hot on the day of the move, but all three guys really hustled the whole time.
Now that I have had time to unbox my kitchen and fragile items, I can safely say that all of our items made it through the move in perfect condition. I would 100% recommend NorthStar and will definitely use them again in the future.
Here is the breakdown of our move:
Loading = 3 hours (majority of the time was getting the big appliances around corners and down the stairs)
Drive Time= 30 mins X 2 = 1 hour
Unloading= 2 hours (this time includes reassembling all of our furniture that they had taken apart in order to move it– yes, our bed too)
Total Time= 6 hours X $115 per hour = $690
Materials (Plastic wrap, tape, etc) = $69
Total= $759
$50 for $100 Voucher= -$50
Total price after voucher= $709
We also gave them a 20% tip on top of that (because they SERIOUSLY deserved it).
Just as a side note, when we were paying the bill at the end of the move, I tried to use the $100 for $50 voucher that I had purchased earlier, but I hadn’t printed out the actual voucher. I only had the confirmation number. They charged us the full price ($759) on the day of the move. Later that week, once I printed the voucher to pdf, I called the northstar office (talked to Ashley Cole), emailed her the pdf and they refunded me the $100. I thought it would be a total hassle, but it wasn’t at all. Ashley was super nice and she emailed me back very quickly with a copy of the refunded amount. No hassle at all.
So, yeah, to sum it up, I love Northstar.
We booked them about two weeks ahead of time and they called us the night before to confirm.
That Saturday morning and they were suppose to come between 8am and 10am. They called us at 7:30am to give us a heads up that they would be coming closer to 8am. Felipe Salamanca and his team of two other guys rolled up at 7:50am. I seriously LOVED that they were there early.
We had put all of our boxes in the living room, so they got right to work carrying all the boxes down to the truck. While two of them were taking the boxes down, Felipe starting wrapping all our furniture in plastic wrap and blankets. They also dissembled our bed and some of our bookcases, so that they would be easier to move. The side tables and coffee table in our living room have glass tops, which they removed and then wrapped in TONS of blankets to protect them. They also took the clothes that were hanging in our closet and put them in wardrobe boxes that we were able to use during the move (free of charge). They also did a great job of labeling the wardrobe boxes which made it really easy to figure out where the contents of each wardrobe box should go in our new home.
They also moved our massive couch, mattress, refrigerator, washing machine and dryer around some sharp corners and down a flight of stairs. If we hadn’t hired them, I have no idea how we would have gotten them downstairs ourselves.
Felipe and his guys got all of our items safely to our new home (about 30 minutes away) no problem. They do charge double drive time (but so does every other moving company as I believe it is CA law).
They unloaded all of our items safely and carefully. They put plastic wrap down on our new carpet to help keep it clean. They also made sure to ask us where we wanted things and then placed them in each room accordingly. They even made suggestions like putting some of the boxes in the garage, so that we would have space to move around in the rooms that were already full of boxes. Those types of suggestions made me notice how thoughtful they were about our move.
All three of the guys were very polite, well dressed and friendly. It was a bit hot on the day of the move, but all three guys really hustled the whole time.
Now that I have had time to unbox my kitchen and fragile items, I can safely say that all of our items made it through the move in perfect condition. I would 100% recommend NorthStar and will definitely use them again in the future.
Here is the breakdown of our move:
Loading = 3 hours (majority of the time was getting the big appliances around corners and down the stairs)
Drive Time= 30 mins X 2 = 1 hour
Unloading= 2 hours (this time includes reassembling all of our furniture that they had taken apart in order to move it– yes, our bed too)
Total Time= 6 hours X $115 per hour = $690
Materials (Plastic wrap, tape, etc) = $69
Total= $759
$50 for $100 Voucher= -$50
Total price after voucher= $709
We also gave them a 20% tip on top of that (because they SERIOUSLY deserved it).
Just as a side note, when we were paying the bill at the end of the move, I tried to use the $100 for $50 voucher that I had purchased earlier, but I hadn’t printed out the actual voucher. I only had the confirmation number. They charged us the full price ($759) on the day of the move. Later that week, once I printed the voucher to pdf, I called the northstar office (talked to Ashley Cole), emailed her the pdf and they refunded me the $100. I thought it would be a total hassle, but it wasn’t at all. Ashley was super nice and she emailed me back very quickly with a copy of the refunded amount. No hassle at all.
So, yeah, to sum it up, I love Northstar.
Three years later and I’m still using Northstar, which says a lot right there. For a moving company to offer not only excellent service but also timeliness is practically unheard of, but with Northstar that’s what you’ll get each and every time.
Just made another move last month and again had the pleasure of working with Ted in the office. Booking process was again very easy, as well as price quote and confirmation. Super professional and friendly, which is just what I needed when dealing with yet another stressful move…
Once again the movers showed up precisely on time (actually 10 minutes early), totally rocked the joint and got everything out well under the estimated timeline. What pleased me the most was the absolute CARE they took of everything they moved – unlike other companies I’ve used that just throw the stuff in the van hoping for the best, these guys really go out of their way to take expert care of your furnishings.
Ted, looks like we’ll be doing another move in April of next year – I’ll be giving you a call! THANK YOU AND YOUR STAFF FOR EVERYTHING!
I’ve moved over 10 times the last 10 years and Northstar has been THE BEST moving company I have worked with. They are very professional, on time and provide very fair pricing. I have been swindled by unreputable moving companies in the past. Northstar sends an person to estimate the move, is very clear with what the estimate includes, what the contract spells out and after everything as moved and unpacked, the final price was a little lower than their estimate! Felipe, Roberto and Juan were a great crew, very professional, and performed quality work. I will definitely use them again.
I had NorthStar move me into a storage space, and they were VERY easy to work with. Their estimator came out and said that it would cost $1800 to move my two bedroom apartment, but that if I was all packed up and ready to go, I could save myself some money.
Well, my sister and I wrapped all my furniture in shrink wrap from Lowe’s, piled the boxes up in the garage, and did everything we could to expedite the move. The crew threw in some free tape and extra shrink wrap on the house, hauled their butts, and did the move in three hours under the estimate. After the cash discount and Yelp coupon, I ended up paying a little more than half the estimate!
NorthStar took good care of me, was very reasonable, and handled my belongings with expertise. I would heartily recommend them to anyone looking to make a local move!
NorthStar took good care of me, was very reasonable, and handled my belongings with expertise. I would heartily recommend them to anyone looking to make a local move!